Riverside Teams
Riverside.fmReviews from AWS customer
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Game-Changing Transcription Accuracy for Financial Compliance Documentation
What do you like best about the product?
Riverside's transcription has changed the game for us as an admin in financial services dealing with client meetings, compliance calls and internal audits. It is incredibly accurate, even for insider plain English that we reviewers encounter (eg "SEC regulations," "AML protocols") and that our documents necessarily contain. We can edit transcripts in-platform and export them directly into our compliance software (e.g., DocuSign, SharePoint)—saving us hours rather than going through whoever we would have gone to for traditional transcription services. The time-stamped notes are great as well, we can send to our legal team so they can quickly refer to the sections (in a scheduled review). As a separate speaker identification, it is spot on even with multiple participants in a call and get rid of the post-meeting cleanup.
What do you dislike about the product?
The transcription itself is great, but further customization options for the formatting of exported transcripts (i.e. PDF vs Word) would be more useful in closer matching our firm's templates. Every once in a while, an exceptionally fast speaker (or heavier accents) will require some manual tidying up, but this is infrequent. I also find the transcription preview in the mobile app less intuitive than on the desktop.
What problems is the product solving and how is that benefiting you?
Prior to Riverside, we used 3rd party transcription services costing up to $3/minute and frequently delayed by over 24hrs. We now have near-instant, searchable transcripts for client onboarding, dispute resolutions, and regulatory audits. COMPLIANCE: Riverside Security measures ensure the financial data is encrypted and with all protections to meet standards of FINRA, GDPR required human–machine interface. Our admin team now also has to do ~30% less of the worst part of their job (not chasing down meeting summaries or correcting awful transcriptions from unreliable services is a blessing).
Reliable, High-Quality Hosting for Seamless Enterprise Podcasting and Webinars
What do you like best about the product?
Riverside has made my life — as an IT Director — much easier in terms of our multimedia hosting and recording workflows. The local recording is essential for our corporate communications and training sessions, as it makes sure the audio and video reflect studio quality even with remote guests. Integration with tools such as Zoom, Slack and our current CMS (e. g., WordPress via embed links) made it easy to distribute content for us. As we saw at the event, the separated audio/video tracks with AI-powered enhancements (e.g., noise reduction) save hour's worth of time for our team in post-production. We selected Riverside primarily because of its robust enterprise-grade security and compliance (encryption, user-access controls & meets our IT policies).
What do you dislike about the product?
This is a best in breed platform but needed some minor support for the initial setup of larger deployments such as SSO integration. While the analytics dashboard is helpful, it could provide more actionable insights for enterprise customers — such as CRM hot leads and marketing automation engagement scoring tied to viewers. File exports can also take a little longer for 4K video at times, though recent updates are addressing this.
What problems is the product solving and how is that benefiting you?
Riverside removes the headache of juggling multiple pieces of software to record, edit and host. For instance, in the past we have to rely on a different tool for webinars (Zoom), editing content (Adobe Premiere) and finally hosting it online afterwards (Vimeo), which always brought up a few combability issues and an overhead. By river side we have centralized these workflows thereby reducing cost and guaranteeing quality at all times. And improved professional looking videos sent out to clients and partners without delay has also improved our external facing content being generated off the platform. This has been massive for IT: lowering the strain on internal bandwidth (no need for on-premise storage) and ease of API (application programming interface) integrations have made a huge difference.
Reliable, High-Quality Remote Recording for Seamless IT Collaboration
What do you like best about the product?
During the troubleshooting sessions as an IT Support Engineer, Whenever we have a training webinar or internal knowledge sharing document I record those for future reference. Riverside has some of the best local recording features, making your audio/video quality appear solid even when battling rubbish internet connections (like me) All the tracks that come in can be isolated for each participant, making post-production a breeze as no more waiting through merged audio or sync issues. We have a great platform for real time collaboration with low-latency streaming and there is one-click guest invites so it's super easy to onboard external experts. They also save hours of manual note-taking with the AI-powered transcriptions which is very useful for documenting technical process.
What do you dislike about the product?
Riverside performs the most well in basic functions, but switching video layouts during a session can cause the desktop app to be a little jumpy The free version however only records up to 2-hours which mmight just be too little for some longer IT training sessions, but we can live with it. I also would love different branding options like the option to add your own logos for client facing recordings.
What problems is the product solving and how is that benefiting you?
Remote Collaboration – Since team members and clients are spread out across the globe, Riverside's ability to record locally allows Riverside never to have to worry about the "Zoom audio degradation" ever again.
Efficiency: I could reference key moments in troubleshooting sessions with the auto-generated transcripts (including timestamps).
According to a professional: 4K video, and 48kHz audio allow internal training materials to look slicker resulting in fewer queries after the event.
Scalability : The API integrations (eg, Slack, Google Drive) automatically backup files reducing the workload of IT admin.
Riverside really is a total game changer for all IT teams that need a reliable recording solution.
Efficiency: I could reference key moments in troubleshooting sessions with the auto-generated transcripts (including timestamps).
According to a professional: 4K video, and 48kHz audio allow internal training materials to look slicker resulting in fewer queries after the event.
Scalability : The API integrations (eg, Slack, Google Drive) automatically backup files reducing the workload of IT admin.
Riverside really is a total game changer for all IT teams that need a reliable recording solution.
Fantastic product with consistent improvements
What do you like best about the product?
Fantastic software for recording video, editing, and creating short form content. The new AI mode is wonderful and saves so much time in the editing process. Been using them for years and I love to see all the new features that roll out on a consistent basis. Highly recommend!
What do you dislike about the product?
Slight lag when recording live but have seen significant improvements here. Worth it for the high quality final product.
What problems is the product solving and how is that benefiting you?
Easy editing for a non technical person. I can make high quality professional videos super easily.
High-quality recordings and quick social clips
What do you like best about the product?
I love how easy it is to get high-quality video and audio every time. The premade clips feature is a huge time-saver and helps me get content out to social media fast. Guests can join without a hassle, and local recording means I never lose quality to internet issues.
What do you dislike about the product?
I wish there was a way to batch delete my edits or premade clips so I could quickly generate new ones.
What problems is the product solving and how is that benefiting you?
None currently
Complete and intuitive
What do you like best about the product?
Love the intuitive UI, the many features, the ease of use. The AI-powered elements are also very impressive - and useful!
What do you dislike about the product?
The time it takes to process can sometimes be a bit long
What problems is the product solving and how is that benefiting you?
Producing our podcast
Local recordings and helpful AI editing is the best!
What do you like best about the product?
Local recordings not only keep the audio and video crisp despite bandwith issues, being able to download the local audio and video has saved my show on occasion when we experienced lag during the interview. The helpful AI editing is the best! I especially like the AI editor being able to automatically display a full screen shot of the person speaking and tastefully add side-by-side shots to keep things interesting. The AI Magic audio feature also helps when my guests do not have a professional microphone. The price is also better than Streamyard.
What do you dislike about the product?
Some of the AI features seem to now be locked behind a higher tier. Some of the editing features are not intuitive and requires a stronger learning curve than I initially anticipated.
What problems is the product solving and how is that benefiting you?
I need something better than Zoom to record local audio and video for my remote guests and Riverside does tha well and for less money that StreamYard.
Very positive
What do you like best about the product?
Easy to use, no real setup, makes editing very easy
What do you dislike about the product?
No negatives, all good...........................
What problems is the product solving and how is that benefiting you?
Video editing was difficult
So easy to get a podcast started
What do you like best about the product?
Magic clips, AI editing for the videos/audios especially for a newbie like myself.
What do you dislike about the product?
Not a cheaper product in the market but the quality is good to justify the pricing, nothing I dislike about it
What problems is the product solving and how is that benefiting you?
Making it easy for anyone wanting to start content creation, the pro module allows for ai editing which means I dont have to be an expert to create high quality content.
Riverside has turned out to be reliable for my forst 90 podcasts - Hoping it keeps getting better
What do you like best about the product?
I like the fact that it's not Zoom, it's an online studio, which makes it special.
What do you dislike about the product?
One of the challenges for some people is getting into the studio. I would say it is an issue 10% of the time due to their operating system - their audio set-up - etc.
What problems is the product solving and how is that benefiting you?
Quality recordings - professional look.
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