Jama Connect (Private Offer Only)
Jama Software (Private Offer Only)Reviews from AWS customer
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Product requirements with Jama
What do you like best about the product?
Jama made creating product requirements simple. When you have a complex product and you need to work collaboratively with the team, you have one place to do it, virtually accessible from anywhere. It starts with a project and then you have a nice and friendly User Interface to add more: marketing/automotive/functional/business/high level requirements, all kinds of notes and many more, each of them with predefined template.
What do you dislike about the product?
As an admin of Jama Connect I am responsible with permissions also. The integration we have is with our local Active Directory but adding people from AD to Jama has to be one by one, there is no way in the current setup to go by user groups and make my life easier.
Our requirements for reporting (in any tool for that matter) are more complex than Jama can offer.
The cost of the tool is per user and we find it incovenient some time to manage the inactive users, just to make room for the new.
Our requirements for reporting (in any tool for that matter) are more complex than Jama can offer.
The cost of the tool is per user and we find it incovenient some time to manage the inactive users, just to make room for the new.
What problems is the product solving and how is that benefiting you?
We use Jama Connect in our marketing department where they need a tool to help them build product requirements. They need collaboration, reviews, approvals on each individual item. Jama Connect seemed to be a good match and that was the reason why we selected it.
Recommendations to others considering the product:
Go for Jama Connect when you have a budget to spend and need a complex tool for managing non technical project requirements. You will get a nice user experience, an easy to use tool.
Jama - Mordern Requirements Management solution
What do you like best about the product?
Captures requirements efficiently, pretty good requirements traceability options, baseline requirements easily, different views available, AGile ready, version tracking, test cases development, detailed workflows for estimation and manage project schedule.
What do you dislike about the product?
Jama-JIRA connector was failing at times, training, FAQ material seems outdated, admins do not have enough permissions
What problems is the product solving and how is that benefiting you?
Used it to capture requirements and managed testing. The container model for managing requirements is both easy to understand and to use. You can track the requirements through different phases, backwards and forwards as well as dependencies across requirements.FAQs and user guide could have been more exhaustive. Will surely use Jama in my future projects.
Business Analyst using Jama for requirements in small IT company
What do you like best about the product?
After years of producing requirements in Word documents using track changes and versioning, there are several features of Jama that I really appreciate. My favorite feature, however, would have to be the review center. It is a nice, efficient way to share requirements, receive feedback, and compare versions of requirements. Everyone can participate in the review process and communicate with each other in an effort to finalize requirements.
What do you dislike about the product?
I had to search for something I felt strongly enough about to say I disliked it.... But I would say the rich text functionality seems a little limited and the use of tables within a rich text field is somewhat awkward.
What problems is the product solving and how is that benefiting you?
We are capturing our business requirements for a new product, and we are very pleased with the improved efficiency and the ease of communication Jama provides us. Keeping everyone on the same page with requirements content and status plus having everything in one, easy to navigate repository has been very helpful.
Recommendations to others considering the product:
If interested in an extremely configurable product to suit your process and development needs, regardless of the industry, I would highly recommend Jama because of the benefits it has provided our team. It has helped to increase our productivity and communication, and it has been embraced by our entire team.
Great Potential Despite Issues with Usability
What do you like best about the product?
Document Management and Search:
The ability to organize many different types of documents, relate them together, search, reuse, and cross reference is very powerful. JAMA is attempting to give you the ability to manage all records (change requests, design docs, bugs, and even test plans) within a single tool. Search is very fast and you have the ability to save and favorite numerous filters.
Communication:
JAMA fully supports good communication in the form of streams, comments, change requests, and even upstream change notification. If you need to be informed and keep up to date with project changes, JAMA can make this largely hassle free.
System Administration:
We have had very little issue with managing hundreds of users on a single system with a pretty average VM host. With the new docker mode (introduced in 2016) upgrades and management are even easier. You also have the option of a cloud based/hosted solution if you prefer.
The ability to organize many different types of documents, relate them together, search, reuse, and cross reference is very powerful. JAMA is attempting to give you the ability to manage all records (change requests, design docs, bugs, and even test plans) within a single tool. Search is very fast and you have the ability to save and favorite numerous filters.
Communication:
JAMA fully supports good communication in the form of streams, comments, change requests, and even upstream change notification. If you need to be informed and keep up to date with project changes, JAMA can make this largely hassle free.
System Administration:
We have had very little issue with managing hundreds of users on a single system with a pretty average VM host. With the new docker mode (introduced in 2016) upgrades and management are even easier. You also have the option of a cloud based/hosted solution if you prefer.
What do you dislike about the product?
Usability:
Though many improvements have been made, there are still a number of general usability issues with reviews (more on that below), filters, and editing. The complete lack of a project wide refactor (search/replace) is just one example of a missing feature that would greatly improve usability. Another example would be per-project pick lists. Large pick lists (over 100) are also not very usable which is why having pick lists per project would improve things a great deal. Another usability issue is dealing with empty values is not consistent in search tools or batch update.
Multi-Project vs Single Project:
It seems as if a misstep was made early on in JAMA development in terms of how things would/should work cross-project. For the most part, you will have the most intuitive experience if you place all related items within one project (sharing a set of versions) but if the project gets too big, JAMA pushing you toward breaking it up because large projects are slow. The problem is, cross project search, navigation, and reporting are limited in some ways and can be confusing for most users.
Review Model:
I feel the review model is simply non-functional. If you are looking for JAMA to implement and enforce good reviews, I would suggest to look elsewhere. Reviews are too complex and review moderators cannot control which changes require re-review so every single change (adding a comma or fixing a spelling mistake) always require 100% re-review from all participants. This is just not workable in my opinion.
Though many improvements have been made, there are still a number of general usability issues with reviews (more on that below), filters, and editing. The complete lack of a project wide refactor (search/replace) is just one example of a missing feature that would greatly improve usability. Another example would be per-project pick lists. Large pick lists (over 100) are also not very usable which is why having pick lists per project would improve things a great deal. Another usability issue is dealing with empty values is not consistent in search tools or batch update.
Multi-Project vs Single Project:
It seems as if a misstep was made early on in JAMA development in terms of how things would/should work cross-project. For the most part, you will have the most intuitive experience if you place all related items within one project (sharing a set of versions) but if the project gets too big, JAMA pushing you toward breaking it up because large projects are slow. The problem is, cross project search, navigation, and reporting are limited in some ways and can be confusing for most users.
Review Model:
I feel the review model is simply non-functional. If you are looking for JAMA to implement and enforce good reviews, I would suggest to look elsewhere. Reviews are too complex and review moderators cannot control which changes require re-review so every single change (adding a comma or fixing a spelling mistake) always require 100% re-review from all participants. This is just not workable in my opinion.
What problems is the product solving and how is that benefiting you?
Having all the design and test definitions easily searchable and stored in a single application is a huge improvement over a document repository (i.e. file share or SharePoint). Two areas that have shown improvement are better communication and greatly improved document reuse.
JAMA Requirements
What do you like best about the product?
JAMA provided a good product for creating and validating requirements. It was easy to share requirements across products.
What do you dislike about the product?
It was difficult to share requirement information with people who did not have a JAMA license. This made the review process difficult to manage. If you are using the product you have to use the whole product not just parts.
What problems is the product solving and how is that benefiting you?
Requirement Management - was a great system for creating and maintaining requirements in a regulated business.
Recommendations to others considering the product:
If you are using this software - use the entire suite - but get the buy in from validation and development groups.
Jama is a really good tool for managing requirements
What do you like best about the product?
Configurability of the system - state transitions, item relationships, directory/tree, form fields
Review center and how all the feedback history is captured in one place
Integration with Jira
Review center and how all the feedback history is captured in one place
Integration with Jira
What do you dislike about the product?
The price! It's probably the most expensive tool we have (cost/user license) so it is never a certainty that we'll keep renewing. Would like to see some flexibility on pricing depending on the features you use. We don't use the test case mgmt features at all, for example. Most products have pricing tiers and it would be nice to see Jama implement that.
I think the reqts management features are pretty strong. Our QA team didn't give the test case mgmt features the thumbs up. They chose Test Rail. So I lost the ability to connect reqts to test cases in one tool. I suggest looking at the test case and test plan features and make those stronger.
I think the reqts management features are pretty strong. Our QA team didn't give the test case mgmt features the thumbs up. They chose Test Rail. So I lost the ability to connect reqts to test cases in one tool. I suggest looking at the test case and test plan features and make those stronger.
What problems is the product solving and how is that benefiting you?
Documenting requirements in one place, in a standard way.
Documenting feedback from stakeholders in one place.
I wanted one source of truth for requirements.
Avoid rework due to missed reqts.
Benefits
Rework due to missed reqts is down (haven't measured by how much though).
BAs are more consistent in how they manage reqts.
History of feedback saves time (discussions about why we did something or what the reqts were in the first place are reduced).
Documenting feedback from stakeholders in one place.
I wanted one source of truth for requirements.
Avoid rework due to missed reqts.
Benefits
Rework due to missed reqts is down (haven't measured by how much though).
BAs are more consistent in how they manage reqts.
History of feedback saves time (discussions about why we did something or what the reqts were in the first place are reduced).
Recommendations to others considering the product:
The change management involved in rolling out a tool like this was bigger than the effort to learn the tool. You need a proper project plan and a capable project manager to get all the internal stakeholders plus external contacts (reqts stakeholders) to buy in, get trained, use it properly, etc.
Jama software
What do you like best about the product?
Jama is a great tool that help in our trace-ability, review and ability to get approval in one place.
What do you dislike about the product?
Take more time to write the requirement, which add more time in our deliverable
What problems is the product solving and how is that benefiting you?
Consolidate everything at one place
Recommendations to others considering the product:
It's important to take the time to properly setup the structure you want to use with Jama and if you need to import previous documentation, consider to do it and make all necessarily relation before jumping into it
MRD/PRD User
What do you like best about the product?
The most useful feature is the ability to link the different categories together - MRD to PRD, PRD to test cases, etc. Another fantastic feature is the review system and the ability for multiple folks to review items on their own time, and for the entire group to have visibility to the feedback.
What do you dislike about the product?
INFLEXIBILITY. Our test cases are not always pass/fail. Some require input data (charts/graphs/etc.) and it is not convenient to input this information into Jama. Also the difficulty to import/export test cases has caused some in this organization to resist adopting Jama.
What problems is the product solving and how is that benefiting you?
Our business had a gap in the ability of the organization to see the connections between the PRD and test cases. This software closes that gap.
Recommendations to others considering the product:
Definitely worth consideration, although I do not have experience with competitors' products so I would recommend comparing before purchasing.
Jama Experiences
What do you like best about the product?
In general I am very happy that we have this product because it is widely used within our department/company and has proved to be very useful for our users. There are very few complaints or issues, and when there are, usually we (admins) are able to resolve the issue and or get immediate helpful friendly support from the Jama community/documentation.
What do you dislike about the product?
The only issue I have encountered which was difficult as an admin was upgrading to the new Jama 8 version in an airgapped environment. We had several firewall issues almost every step of the way and took a long time to get this resolved (collaborative effort from Jama support and our internal admins.)
What problems is the product solving and how is that benefiting you?
Using this software has greatly helped our users with their productivity, effectiveness and overall efficiency with their projects and requirements.
Over Night Full Team Engagement
What do you like best about the product?
All our groups are very happy with the tool – Previously with DOORS only Systems group used tool.
Our Product Management group, Systems (HW & SW) Engineering and Test Engineering are fully engaged using the tool on all projects.
Jama Support is very quick to address any issues being experienced with the tool
o e.g During the Product review meeting the session kept freezing. I issued a support ticket and within 24hr they were able to isolate the issue and provide a temporary fix so that our review wasn’t held up and within 48hrs the source of the error was resolved.
Our Product Management group, Systems (HW & SW) Engineering and Test Engineering are fully engaged using the tool on all projects.
Jama Support is very quick to address any issues being experienced with the tool
o e.g During the Product review meeting the session kept freezing. I issued a support ticket and within 24hr they were able to isolate the issue and provide a temporary fix so that our review wasn’t held up and within 48hrs the source of the error was resolved.
What do you dislike about the product?
Exportation to WORD needs improvement from the generic template.
What problems is the product solving and how is that benefiting you?
Jama is a tool that has made our requirements management and projects more successful with better tractability and collaboration.
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