Jama Connect (Private Offer Only)

What do you like best about the product?

We primarily use Jama Connect for defining software requirements. The tool offers several features that I particularly appreciate:

1. Administration & Implementation
The system is easy to configure. You can define general settings that apply to all projects—such as permissions, item types with required fields, workflows, and relationship rules.... At the project level, you can select the necessary item types and, if required, override permissions or workflows.
It is straightforward to maintain consistent behavior across projects. Additionally, configuration changes can be applied centrally, affecting all projects at once.

For reporting, Word/Excel templates can be created quickly and easily, although they come with certain limitations (e.g. you cannot aggregate information). More complex reports can be generated using Velocity templates, which can be challenging for beginners and it is time consuming.

For integrations, Jama Connect provides a well-documented API that allows you to retrieve, update, or create objects (including configuration objects, requirements and test items).

2. Requirement Structure & Definition
Requirements can be organized into Components, Sets, and Folders. A Set corresponds to a specific item type. Moving requirements between folders is simple, and item types can easily be converted into others. This flexibility is especially helpful during the initial implementation phase if you need to adjust the structure.

The Excel Roundtrip feature is particularly useful when working with item types that have many fields to update. (Note: For description fields, you must define them in HTML format, which is slightly more complex.)
Importing requirements from Excel or Word works well, provided the source document is well structured with headings. All imported items initially share the same item type, but you can easily adjust this afterwards.

3. Review Functionality
The review feature is excellent. You can send a batch of requirements for review and assign specific reviewers. Reviewers can highlight text within the requirements and add comments. These comments can be tracked and filtered, and once they are addressed, they can be marked as resolved. You can also compare changes between review versions, provided that the same items are included in the same review. This means you need to manually manage the items in review-items, for example using filters.

4. Finding & Exporting Data
Requirements can be filtered easily using keywords or predefined filters. The export functionality is very convenient—especially the context-sensitive export, which allows you to export exactly what is visible on your screen.

5. Testing Features
Jama Connect also supports creating test plans, test cases, and test cycles, as well as executing tests. However, we have not yet made extensive use of these capabilities.

6. Support
During the initial setup, we received excellent support, and the system was ready for use very quickly. Integration with the cloud application and SSO also worked smoothly. Whenever we open a support ticket, we receive fast and helpful responses.

What do you dislike about the product?

Jama Connect is a requirements management tool, not a project management tool. However, I do miss the ability to plan requirements and track progress directly within the system. This can be worked around using the API or by exporting data to Excel and managing progress tracking externally.

When creating filters, there is currently no way to organize them into a hierarchy. Filters are automatically sorted by item type and name. Over time, as the number of filters grows, this makes it harder to keep track of them—so establishing clear naming conventions is essential.

Regarding license management, the unlimited stakeholder licenses for viewing requirements and performing reviews are a great benefit. However, when a user with a creator floating license is login and if all floating creator licenses are in use, that user is automatically downgraded to a reviewer license. In that case, they can only access requirements that are part of a review and lose visibility of all others.

The search functionality works in a traditional keyword-based way. However, users are increasingly accustomed to conversational, AI-like querying (similar to ChatGPT), which is not yet natively supported in the tool.

What problems is the product solving and how is that benefiting you?

In the past, all requirement-related information was scattered across Jira, Confluence, Word, and Excel, making it difficult to know whether anything was truly up to date.
With Jama Connect, we have centralized most of this information into a single, reliable source of truth. The transition is still ongoing, but the shift in mindset is already bringing greater clarity, consistency, and confidence to our work.

What do you like best about the product?

The flexibility in customizing the flow and content of requirement, while still maintaining some simple proces flow. The traceability and build in (visible) versioning is also powerful.

What do you dislike about the product?

While the requirement management is build around reusability, Test management in Jama, doesn't work quite well when we want to reuse and parameterize test cases.
We have many products where we want to run the same scenarios, in multiple configurations. As we would like full traceability some of these configuration would amount to more than 1000 test multiplied by the different feature scenarios we have multiplied by the different servers. So this quickly becomes thousands of different test cases.

What problems is the product solving and how is that benefiting you?

Jama Connect is solving two issues right now. Traceability and product requirement overview, in one tool. This is giver a good overview of how our products are working and how they are suppose to work, how well each feature is tested and what corner scenarios we aren't testing yet.

What do you like best about the product?

What I like best about Jama Connect is the ability to maintain traceability between requirements, tests, and defects, which helps ensure complete coverage and supports impact analysis during changes.

What do you dislike about the product?

The search functionality in Jama Connect could be more advanced. It sometimes lacks precision and flexibility, making it difficult to quickly find specific items or filter results effectively.

What problems is the product solving and how is that benefiting you?

Jama Connect helps ensure traceability between risks, requirements, tests, and defects, which is essential for compliance and impact analysis, making collaboration more efficient.

What do you like best about the product?

What I like about Jama Connect is the centralization of the ressources and documents and the shared visibility with other project members.

What do you dislike about the product?

One thing I dislike about Jama Connect is that the user interface can feel a bit unintuitive at times, especially for new users. It takes some time to navigate efficiently and find specific features.

What problems is the product solving and how is that benefiting you?

Jama Connect helps solve the problem of inconsistent requirements by centralizing all documentation, ensuring traceability, and improving collaboration across teams.

What do you like best about the product?

Traceability is made easy when you have a simple structure

What do you dislike about the product?

difficult to adapt to complex structures
we need to use it for several projects in parallel and implementing our current structure in Jama is resulting quite complex and time challenging

What problems is the product solving and how is that benefiting you?

we have been managing requirements in several excel files, where it is difficult to have the big picture and the review process is slow and crumbersome. the occasional human errors are not detected by excel. Jama is allowing to show immediate traceability parent/son and makes it easier to detect changes and address conflicts.