We use the solution to reset passwords automatically. It is useful for companies that have many employees.

The solution enables agents to reset their passwords.

The price must be reduced. The cost must depend on the number of nodes.

I have been using the solution for five years.

It is not difficult to deploy the product. The deployment took a month. We are a large enterprise.

We can get a certification on the solution. We never had to contact support. It is a simple application. We also use a tool to decrease the number of incidents. I will recommend the tool to others. Overall, I rate the product a nine out of ten.

It's mostly about keeping track of what's going on, such as passwords that are expiring and multiple login failures, and matching those failures with our third-party applications that do external monitoring from a security perspective.

At the moment, monitoring is one of the most valuable features for us. 

When I look at something like a server or a user who has an unsuccessful login, all they're giving me is what is from the domain controllers. When I click on the analytics portion that says give me information, it doesn't tell me what application is errored out. It doesn't tell me; it just tells me what is the same information from the domain controller. I'd like a little bit more robust information on actually giving me some useful information instead of some links that send me out to the Internet that says research here, and then I have to do additional research. It's kind of generic. And, basically, it's just a quick, I don't have to search through the domain controller logs, but once I pull those out, the logs are still very generic like you get from Microsoft. Area code four three one one. Okay. I had to go look that up. It doesn't take it any further than just a copy based on the domain controller.

I have been using this tool for a couple of years. 

The customer service and support team was good. 

Positive

The initial setup was straightforward. We just debated whether to keep it on the same server or put it on two different servers to get rid of the whole AD 360 interface and have two separate servers. It was just a little debate on how to utilize that.

Moreover, the solution requires just a little maintenance, mainly ensuring that everything is updated accordingly since we have a lot of ManageEngine products. It's important to update them in the right sequence during typical maintenance windows.

Overall, I would rate the product a nine out of ten.