SolarWinds Observability SaaS
SolarWindsExternal reviews
800 reviews
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Very detailed product and great support resources
What do you like best about the product?
The ability to be very specific on what is monitored and fully customize it to your unique needs.
What do you dislike about the product?
There is a bit of a learning curve, but there are tons of resources and training options.
What problems is the product solving and how is that benefiting you?
-- Monitoring critical services with the ability to not just notify of a problem but take action
-- Automated monitoring hard drive space before it becomes a critical issue
-- Automated monitoring hard drive space before it becomes a critical issue
Recommendations to others considering the product:
This product should be able to monitor just about anything thrown at it and is very customizable to any unique situation.
Solarwinds SAM - Application Monitoring, Alerting and Reporting made easy
What do you like best about the product?
SAM gives you a very good tool set to manage your servers and applications. Beside a big amount of "out of the box" monitors for a lot of application you can easily create your own monitors with the base components presented by SAM.
Alerting and reporting are very well supported by the SAM infrastructure. It is possible to create a report or alert on every measured attribute. For alerts it is also possible to create relationships between different attributes. With alerts you can automate certain tasks like restarting a process. It is also possible to escalate alerts. Beside the vendor it is possible to find a lot of solutions in the Solarwinds user portal "Thwack". This user portal is one of the biggest advantages of Solarwinds.
Beside that is the integration of SAM with the other monitoring tools in the Solarwinds Eco system a big factor. This reduces costs in education and helps to solve problems easier and faster.
Alerting and reporting are very well supported by the SAM infrastructure. It is possible to create a report or alert on every measured attribute. For alerts it is also possible to create relationships between different attributes. With alerts you can automate certain tasks like restarting a process. It is also possible to escalate alerts. Beside the vendor it is possible to find a lot of solutions in the Solarwinds user portal "Thwack". This user portal is one of the biggest advantages of Solarwinds.
Beside that is the integration of SAM with the other monitoring tools in the Solarwinds Eco system a big factor. This reduces costs in education and helps to solve problems easier and faster.
What do you dislike about the product?
Sometimes the design of SAM is not very straight. For example it is not possible to use all UI resources used by Solarwinds in self written monitors. Also it is not always possible to use Properties in all components.
What problems is the product solving and how is that benefiting you?
We want to monitor all our business applications with SAM and create relationships between them. We have nearly 90% in monitoring. We use the monitoring to react faster on problems and to report SLA breaches by our contractors. Also performance issues are solved with SAM together with other Solarwinds products (PM and DPA).
Recommendations to others considering the product:
Look careful to the amount of components you need for monitoring the application landscape. Also look carefully where your server or application is running. If they are in different locations the SAM environment has to be designed carefully.
SolarWinds Server & Application Monitor
What do you like best about the product?
Application monitors can be created easily and use a variety of methods for measurements.
What do you dislike about the product?
Editing multiple alert definitions is a bit of a pain as is identifying which alert was triggered once acknowledged.
What problems is the product solving and how is that benefiting you?
Skype for business edge servers running out of resources and automatically resolved.
Mobile data terminal locations plotted on a map.
Monitoring 100s of applications and their compontents.
Mobile data terminal locations plotted on a map.
Monitoring 100s of applications and their compontents.
Recommendations to others considering the product:
Component counts soon add up. Make sure you buy a big enough license.
SAM Review
What do you like best about the product?
I like the fact that on the summary page you can see apps, warranty info and apps with problems.
What do you dislike about the product?
It can be difficult to find exactly what the issues might be with an app
What problems is the product solving and how is that benefiting you?
We are able to monitor our customers apps.
Go well beyond basic server monitoring
What do you like best about the product?
It has a ton of out-of-the-box templates for different applications, it supports Perl/PowerShell scripts to build custom templates, can be used to monitor URL response time from one of your pollers, and supports using WMI/SNMP/Agent to build custom monitors.
What do you dislike about the product?
There is a limitation in only recovering 10 metrics per component, this means sometimes you have to create multiple components to pull all of the metrics you wanted. There is also a limit that the statistic value must be a number (not a huge deal, but can be annoying).
What problems is the product solving and how is that benefiting you?
We are able build monitors for custom applications and things we have found to KPIs (Key Performance Indicators).
Recommendations to others considering the product:
Make sure you test your scripts on non-production devices prior to deploying them to production to make sure it doesn't break anything.
Great product
What do you like best about the product?
The ability to customise the different monitors using PowerShell scripts and perfomance counters. I also like the AppInsight templates for IIS and SQL Server.
What do you dislike about the product?
Some of the graphic resources (charts) could probably use a refresh.
What problems is the product solving and how is that benefiting you?
We are able to monitor critical servers and applications that we were unable to before, thus providing valuable insight.
Great tool for reaching into every part of your applications
What do you like best about the product?
Highly customisable, great custom support, very flexible.
What do you dislike about the product?
Parts of the code get updated out of step with the others - can be a bit frustrating knowing you could do it one way on a different part of the system
What problems is the product solving and how is that benefiting you?
We use SAM to monitor all our servers for availability and performance, as well as keeping up to date on applications and their performance.
Recommendations to others considering the product:
Definitely get on Thwack, the community site - it's not just chat, there are a lot of crowd-shared monitors and implementations already there and ready to be used. 9 times out of 10 I don't even google a problem, I just look there!
Also, get a trial, take a little time to set it up - fully functional for a month at least.
Also, get a trial, take a little time to set it up - fully functional for a month at least.
SAM is a good product with a some work
What do you like best about the product?
I think the SAM product is very good at what it can monitor. I would highly suggest that you spend a lot of time trying to decide what needs to be monitored and what doesn't. The applications are monitored and you are able to see the history of any issues that occurred that is great.
What do you dislike about the product?
The licenses is crazy. When using the SAM for certain applications you will notice one application can consume 20-100 licenses depending on what you monitor. With that said you will under buy your licenses. Just to be clear the SAM is good but just use the demonstration so you can get the number of licenses required to monitor all of your applications.
What problems is the product solving and how is that benefiting you?
We are able to see deeper into just server up, down or high memory or low disk space. We are able to see when the actual application is having a problem. This helps in diagnosing when help desk calls.
Recommendations to others considering the product:
I would highly recommend using the trial software. You must know how many licenses that you need otherwise you will consume way more product licenses than expected.
monitoring agent makes surface triage simple and fast
What do you like best about the product?
the drill down features make identifying issues in term meaningful to a developer great.
What do you dislike about the product?
At this time I have not had any issues with this product
What problems is the product solving and how is that benefiting you?
SQL issues mostly
Pretty good templates and basic application monitoring
What do you like best about the product?
I like the templates, either canned or ones you can build, to apply across a line of servers to monitor applications. It is fairly easy to monitor processes or services for availability and performance. They recently (in 6.6) added some application dependency mapping (using an agent) to show what network connections are made by what services out to other servers/services, this is a nice addition if you are using the agent.
What do you dislike about the product?
The web interface is not always the easiest to use. If there is a problem with an application you click on the red text thinking it will tell you what the problem is, but it is often a few more clicks away.
What problems is the product solving and how is that benefiting you?
We are able to apply the same template across multiple deployment tiers, allowing our developers to get access to the same monitoring that we will use in production. This allows them to make sure their applications are performing and reporting properly before we have it deployed for real.
Recommendations to others considering the product:
If you have other solarwinds products this is a good addition. They are also adding a bit more application monitoring (using an agent) in to SAM, which is nice. NPM is still their strongest offering. Support has gotten worse over the past few years though, and SolarWinds as a whole seems to be branching out in many (too many?) directions.
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