SolarWinds Observability SaaS
SolarWindsExternal reviews
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Best for URL monitoring
What do you like best about the product?
We can check the uptime and downtime for URLs we are giving. And also, in the transactions tab, we can sanity check the entire site functionality
What do you dislike about the product?
Detailed monitoring is not possible. Detailed logs will not get from Pingdom. For that, we need to debug
What problems is the product solving and how is that benefiting you?
We can check the URLs of the home pages and subcategories for different environments. We can configure alert configurations according to our needs. It is helpful for significant events in eCommerce.
Great product at affordable price point. Nice integration with other Solarwinds suite tools also.
What do you like best about the product?
Easy to install.
Fast time to ROI. Have used several other tools in the past that proved to be much more labor intensive to get ROI (Tivoli Netview, HP Openview Suite, Cisco Works)
Like that they are embracing API monitoring for cloud based monitoring (Like Meraki, Juniper/Mist, etc)
I LOVE the integration with ServiceNow for auto ticket creation, assignment and closure. This is a lifesaver for our org and I have a least a dozen alerts setup for this integration.
SAM makes monitoring pretty flexible - monitoring services, listening ports, hardware health, etc. Made OpenManage essentially obsolete for us.
NCM is great tool for network config backups and comparison / change control. Have been using since was stand alone product and while I miss some of the features from then it is still very good (vulnerability management is very nice feature)
Not a big fan of the Device Tracker. We have been using Netdisco for years and I really like it so have never converted. It may be OK but similar to Cacti (which we also run in parallel) it simply does some things better (single pane view of multiple charts all aggregated - possible with performance analysis but more time consuming to create and not as easy to place on NOC dashboard)
I think the Sunburst security event has really placed a much greater focus on security for Solarwinds. They were pretty relaxed before and have done a 180 on this now.
Online training / videos are pretty good. Documentation is also above average.
We use Netflow and having consolidated it away from Lancope has been a nice single pane / vendor advantage. Not best of breed but good enough to not manage 2 products.
IPAM tool is good but not perfect. Massive improvement over any manual excel or similar. Neighbor discovery, auto scanning, history, integration with DHCP and DNS. All very nice.
Fast time to ROI. Have used several other tools in the past that proved to be much more labor intensive to get ROI (Tivoli Netview, HP Openview Suite, Cisco Works)
Like that they are embracing API monitoring for cloud based monitoring (Like Meraki, Juniper/Mist, etc)
I LOVE the integration with ServiceNow for auto ticket creation, assignment and closure. This is a lifesaver for our org and I have a least a dozen alerts setup for this integration.
SAM makes monitoring pretty flexible - monitoring services, listening ports, hardware health, etc. Made OpenManage essentially obsolete for us.
NCM is great tool for network config backups and comparison / change control. Have been using since was stand alone product and while I miss some of the features from then it is still very good (vulnerability management is very nice feature)
Not a big fan of the Device Tracker. We have been using Netdisco for years and I really like it so have never converted. It may be OK but similar to Cacti (which we also run in parallel) it simply does some things better (single pane view of multiple charts all aggregated - possible with performance analysis but more time consuming to create and not as easy to place on NOC dashboard)
I think the Sunburst security event has really placed a much greater focus on security for Solarwinds. They were pretty relaxed before and have done a 180 on this now.
Online training / videos are pretty good. Documentation is also above average.
We use Netflow and having consolidated it away from Lancope has been a nice single pane / vendor advantage. Not best of breed but good enough to not manage 2 products.
IPAM tool is good but not perfect. Massive improvement over any manual excel or similar. Neighbor discovery, auto scanning, history, integration with DHCP and DNS. All very nice.
What do you dislike about the product?
Reliability is becoming increasing criticism for me.
For example, I monitor several hundred VMware guests through 2 different vCenter servers. I have alert integrations with ServiceNow to auto open and close tickets and this is especially useful for a widely distributed set of hardware monitoring. Catching failed power supplies, drives, fans, batteries using only SAM (vs Dell OpenManage) and being able to auto open, assign and close tickets is brilliant.... When it works right. Too often in last year (really starting around 2024 release) I see faults in vCenter which Solarwinds tells me should be polled once every 12 hours (not customizable BTW) which are multiple days old (weekend) and have not triggered. Doing nothing more than opening the alert that should have triggered this, walking through each of the tabs or even jumping to the final tab and hitting save will instantly trigger the alert! Support has been unhelpful in diagnosing this so I am forced to monitor the monitor more than I should.
I still have gripes about moving subnets in IPAM - it is clunky and slow though a little better in 2025.x
Lastly, Solarwinds is near the top of most annoying sales upsells and renewals for me. There must be enormous pressure on their sales team because the turnover to our account is very high and they are constantly trying to upsell. I basically ignore now for everything except renewals.
For example, I monitor several hundred VMware guests through 2 different vCenter servers. I have alert integrations with ServiceNow to auto open and close tickets and this is especially useful for a widely distributed set of hardware monitoring. Catching failed power supplies, drives, fans, batteries using only SAM (vs Dell OpenManage) and being able to auto open, assign and close tickets is brilliant.... When it works right. Too often in last year (really starting around 2024 release) I see faults in vCenter which Solarwinds tells me should be polled once every 12 hours (not customizable BTW) which are multiple days old (weekend) and have not triggered. Doing nothing more than opening the alert that should have triggered this, walking through each of the tabs or even jumping to the final tab and hitting save will instantly trigger the alert! Support has been unhelpful in diagnosing this so I am forced to monitor the monitor more than I should.
I still have gripes about moving subnets in IPAM - it is clunky and slow though a little better in 2025.x
Lastly, Solarwinds is near the top of most annoying sales upsells and renewals for me. There must be enormous pressure on their sales team because the turnover to our account is very high and they are constantly trying to upsell. I basically ignore now for everything except renewals.
What problems is the product solving and how is that benefiting you?
Impossible to monitor environment as large and distributed as ours.
Need solution to not only monitor but effectively alerts on specific events (fight event fatigue) and auto ticket/escalate is huge.
NCM backups have saved our bacon many times and having a single pane to do IPAM, SAM, NPM, Netflow, SLA, NCM, etc is a lot of bang for the buck
Need solution to not only monitor but effectively alerts on specific events (fight event fatigue) and auto ticket/escalate is huge.
NCM backups have saved our bacon many times and having a single pane to do IPAM, SAM, NPM, Netflow, SLA, NCM, etc is a lot of bang for the buck
Best Service for Network Admin
What do you like best about the product?
Up and Down Alerts that shows the response time of Solerwind
What do you dislike about the product?
Soler wind will add New Devices in Maps for Better Representation
What problems is the product solving and how is that benefiting you?
I am mainly Used for Switches Alerts that can reduce my downtime.
Recommendations to others considering the product:
Yes Strongly Recommended to Cisco Users
Great Product to help you stay on top of you Network IP scheme
What do you like best about the product?
The product works pretty much right out of the bot. It gives you insight across your entire network to help design and deploy, and manage a daunting task
What do you dislike about the product?
I did have a slight fear about the security and integrity of Solarwinds products in general after their data breach last year.
What problems is the product solving and how is that benefiting you?
Solarwinds IP Address Manager provides an easy-use tool to aid in documenting and simplifying my IP scheme across all my subnets on my network.
One of the best real-time monitoring tool
What do you like best about the product?
- Monitoring is effortless and simple
- Real Time Lookups
- Sits well with the SLA Part of the clients
- Cisco Call Manager Integration is a boon
- Cheaper when compared with others
- Real Time Lookups
- Sits well with the SLA Part of the clients
- Cisco Call Manager Integration is a boon
- Cheaper when compared with others
What do you dislike about the product?
- Lags sometimes.
- Requires less complexity with integration part
- Requires less complexity with integration part
What problems is the product solving and how is that benefiting you?
- Real-Time Monitoring
- Troubleshooting VOIP Calls
- Tracing the VOIP Call Path
- Productivity has been on the higher side since its inception into are Team Of Tools
- Troubleshooting VOIP Calls
- Tracing the VOIP Call Path
- Productivity has been on the higher side since its inception into are Team Of Tools
Recommendations to others considering the product:
- Test with your current environment then make the move
SolarWinds is my eye in the sky
What do you like best about the product?
SolarWinds provides a great overall single source ability to keep real-time visibility of our network resource's performance and availability.
What do you dislike about the product?
So far it has satisfied all of our needs.
What problems is the product solving and how is that benefiting you?
SolarWinds provides a window of assurance monitoring our networks and resources.
Happy customer with active monitoring
What do you like best about the product?
App and DB and network server Monitoring
What do you dislike about the product?
Service management features which are still in iTSM old frame work.
What problems is the product solving and how is that benefiting you?
Being proactive in tracking all the IP range for security. Of course security controls
Recommendations to others considering the product:
Always stay up to date on all the recommended software and hardware versions
Great Monitoring /Visibility Tool with a lot of extra functionality.
What do you like best about the product?
Easy to use and has great support to help diagnose and troubleshoot. Alerts can easily be automated to report problems, even after hours, coupled with an excellent user interface.
What do you dislike about the product?
One of the things that I don't like about Solarwinds is that it requires a lot of licenses to run some features.
What problems is the product solving and how is that benefiting you?
Solarwinds resolve the visibility issue that we have using other monitoring tools that we have used in the past. Solarwinds gives is more flexibility in terms of features that we want to use and need.
One place to manage all Ips address
What do you like best about the product?
Unified dhcp and dns management and administration
What do you dislike about the product?
Built-in aler will take lot of guess workout.
DHCP utilization doesn't appear to be 100%
DHCP utilization doesn't appear to be 100%
What problems is the product solving and how is that benefiting you?
Discovery of subnets is ease
Papertrail is Easy Organization
What do you like best about the product?
I enjoy how easy it was to implement, set-up and begin generating my first logs. I also like this as a cloud-based solution vs the other methodologies I've been tasked with using in the past.
What do you dislike about the product?
The manner in which the data is organized/displayed can be a bit clunky/confusing sometimes. I wish there was a more intuitive way to easily sort or organize what I'm looking at in certain scenarios.
What problems is the product solving and how is that benefiting you?
We're using Papertrail to organize the logs of several systems/apps and have alerts configured based on those reports.
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