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Implemented High Radius EIPP solution
What do you like best about the product?
The system was put in to give us an efficient way to relay invoices to customers and allow customers to efficiently pay the invoices. It was tightly integrated with Netsuite and our bank (JP Morgan) and processor (WorldPay). It had all the features we required and many other features that were nice to have. It was implemented in rather short order and High Radius implementation team was competent and worked very dilligently to keep us on schedule and implement a quality solution. As with any significant system/project there were issues along the way that had to be rectified and addressed but High Radius did the right thing and acted as a partner in getting these issues resolved and corrected in the right way so we had a reliable and efficient system. The system has been relatively stable and the company does a very good job from a customer success perspective to ensure usage of the product is actually of benefit and getting feedback on what they can do better.
Specific features we leveraged:
- Automated new customer registration and communication for login access
- Syncing all invoices generated in Netsuite and ensuring they were exposed and notified to customers and accessible via the portal.
- Accepting customer payments via ACH or CC.
- Ability to assess a standard fee for CC payments to offset the processing cost
- Ability for customers to setup autopay to ensure automated and timely payments
- Customer contact updates syncing back to our Netsuite system
- Notifications about key operational conditions (new invoices, past due invoices, failed payments, etc.)
Specific features we leveraged:
- Automated new customer registration and communication for login access
- Syncing all invoices generated in Netsuite and ensuring they were exposed and notified to customers and accessible via the portal.
- Accepting customer payments via ACH or CC.
- Ability to assess a standard fee for CC payments to offset the processing cost
- Ability for customers to setup autopay to ensure automated and timely payments
- Customer contact updates syncing back to our Netsuite system
- Notifications about key operational conditions (new invoices, past due invoices, failed payments, etc.)
What do you dislike about the product?
Changing configurations or settings that affect how the system operates requires help from High Radius consulting team and something that may incur extra costs. For this reason it's important to understand what you want in the implementation up front and do a good job of agreeing on the scope and features to implemented so that you can stay on schedule with the project implementation and control the costs of the implementation of it. Releases of new features in the underlying product don't just appear in many cases and seems to require some kind of opt-in and small implementation. I think this is likely done to encourage stability which I would argue is more important then having new features appear that may or may not help.
What problems is the product solving and how is that benefiting you?
Making the process of customer payment of recurring invoices and one-off invoices more efficient
Streamlining Mass Cash Receipts
What do you like best about the product?
What I like best about HighRadius is the automation in capturing the remittances and tagging the customer accordingly. Then integration with the ERP system we use to book the end result.
What do you dislike about the product?
What I like lease about HighRadius us that it currently does not capture journal entries from the ERP system as sometimes we receive payment for invoices we have marked as paid due to write offs. So then HighRadius records the payment as unapplied in the ERP system and then we have to manually book it later.
What problems is the product solving and how is that benefiting you?
I believe that HighRadius is solving time management. This is beneficial for us in accounting during close as we are more likely to book AR quicker and less opportunities for missed transactions or human error during time crunch.
HR has an important role in completing cash receipting on time for the organization
What do you like best about the product?
The complete transmission of all payments and deposits from the banks (in seven countries) to PeopleSoft.
Ease of use and the availability of online analytical tools.
Technical support is very knowledgeable, helpful and quick to respond to questions.
Ease of use and the availability of online analytical tools.
Technical support is very knowledgeable, helpful and quick to respond to questions.
What do you dislike about the product?
Matching rules have to be developed and applied on a customer by customer basis. There is no machine learning. Automatic matching of payments and receivables is less than 50% in North America, at the line level.
What problems is the product solving and how is that benefiting you?
Automated matching of payments with open balances in accounts receivable and facilitating the manual online matching before loading all payments and deposits to our ERP
Great product
What do you like best about the product?
Less manual intervention. User friendly.
What do you dislike about the product?
MICR and Payer mapping lacks built in automation.
What problems is the product solving and how is that benefiting you?
Automation of Cash Application requiring less resources for the company to accomplish
Software is good . To much turn around in emplyees. need contract price
What do you like best about the product?
Deductions and applications. Credit apps
What do you dislike about the product?
Lack of reps to help with contract. This is what I like
What problems is the product solving and how is that benefiting you?
Deductions
Very efficient, has saved me hours of manual work.
What do you like best about the product?
I like that High Radius is very customer specific and we can set up different rules to help apply the payments.
What do you dislike about the product?
What I dislike is that when a customer changes something like how an invoice comes through on the payment remittance and High Radius wont catch it unless we update the rules
What problems is the product solving and how is that benefiting you?
It is autoapplying many payments saving me hours of manually applying them in our ERP.
Director Cash
What do you like best about the product?
Ease of use timely collections. Reduced dso significantly
What do you dislike about the product?
Timing out of system way to quickly need to allow to stay in system longer
What problems is the product solving and how is that benefiting you?
Timely collections
Amcor collections
What do you like best about the product?
Access to all accounts and the work list
What do you dislike about the product?
Cannot enter a p2p on invoice screen have to go to account level
What problems is the product solving and how is that benefiting you?
Time management
Credit analyst I like the product
What do you like best about the product?
I enjoy the work list and how it is laid out
What do you dislike about the product?
The company code are a bit confusing. I wish that we only had 1 account
What problems is the product solving and how is that benefiting you?
Helping with collecting cash
We are in the early stages.
What do you like best about the product?
Note taking area is nice for collectors.
What do you dislike about the product?
We are struggling getting our customer totals to be accurate.
What problems is the product solving and how is that benefiting you?
We are in the early stages so we will know better soon.
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