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R2R the best out there
What do you like best about the product?
The best part is how fast we are able to collect funds and easier for the customer to pay!
What do you dislike about the product?
There is nothing to dislike about the product. It works perfect and saves a lot of time
What problems is the product solving and how is that benefiting you?
The problems we had was collecting cash and as well customers making payments
HRC CashApp Rocks!
What do you like best about the product?
Automation with HRC makes applying payments a breeze!
What do you dislike about the product?
Learning curve in beginning and getting setup with all rules working together.
What problems is the product solving and how is that benefiting you?
Quicker cash application
Outstanding!
What do you like best about the product?
It is the best tool out there for enterprise level collection. It provides high level analytics and effective focused worklist.
What do you dislike about the product?
The only thing i dislike about HighRadius was waiting this long to switch providers
What problems is the product solving and how is that benefiting you?
Centralize all my collections and credits need into a comprehesive tool that allows prevelidge foces.
Ct review
What do you like best about the product?
The collections module automation
And the ease in sending pst due notices
And the ease in sending pst due notices
What do you dislike about the product?
All the clicking and I clicking
Of boxes
Of boxes
What problems is the product solving and how is that benefiting you?
Reduction in time to send out emails
Quickly access over due accounts
Quickly access over due accounts
High radius
What do you like best about the product?
Being able to streamline the receivables process within a few platforms. The ease of use of the tool.
What do you dislike about the product?
So far, there are no complaints regarding the use of the tool.
What problems is the product solving and how is that benefiting you?
The collection process. Being able to identify accounts, post notes, streamline processes.
Educational and helpful collecting
What do you like best about the product?
Have access to Analytics and Worklist is helpful
What do you dislike about the product?
Our original set up of strategies was way too complex. We are looking to adjust them to something more simple
What problems is the product solving and how is that benefiting you?
Strategies, email inbox, cleanup of AR, auto statements
Making life easier & reducing headcount with customizable automation
What do you like best about the product?
We are a holding company with several companies with high volume receivables. High Radius Cash Recon module has allowed us to reduce headcount by applying our cash to AR automatically and just managing exceptions. We added the EIPP and Collections module in the last couple years and that has only made us more efficient and helped with cash collection.
What do you dislike about the product?
The least helpful part is just when we have several exceptions to work through, but the High Radius team has supported us through that.
What problems is the product solving and how is that benefiting you?
Manually receipting cash in our ERP and reaching out to all customers for past due balances. With this running in the background, it's allowed us to spend time on other things and reduced headcount. Very valuable.
HRC: CAA, CLS & EIPP create immediate opportunities to streamline processes & improve efficiencies
What do you like best about the product?
Our experience with HighRadius has been nothing short of transformative for our cash application process across multiple businesses. The tool's AI-driven capabilities have streamlined our payment posting, reducing manual intervention and identifing errors. This has allowed us to accelerate cash flow and allocate resources to more strategic tasks.
HighRadius provides us data that we can use to identify additional areas for improvement, offering insights that benefit both our business and our customers.
In summary, HighRadius has significantly enhanced our cash posting and collections processes, delivering benefits such as increased productivity, reduced operational costs, and improved customer satisfaction. The customer portal is a feature that many of our customers were asking for and they have adapted to it quickly.
HighRadius provides us data that we can use to identify additional areas for improvement, offering insights that benefit both our business and our customers.
In summary, HighRadius has significantly enhanced our cash posting and collections processes, delivering benefits such as increased productivity, reduced operational costs, and improved customer satisfaction. The customer portal is a feature that many of our customers were asking for and they have adapted to it quickly.
What do you dislike about the product?
I have a high regard for this tool and am confident that the companies utilizing it will continue to experience improvements. We deployed three modules—CAA, CLS, and EIPP—simultaneously across three businesses, which potentially led to configuration gaps impacting downstream processes. It would be great if the OCR capabilities could be enhanced to "learn" basedon the corrections the team makes (in picking up invoice number on payments), as to avoide the same OCR issues with the next payment.
What problems is the product solving and how is that benefiting you?
Cash posting went up immediately, with ~45% posting as a success. This has enabled the teams to focus on the exceptions and address those early on. For CLS, it is centralizing the process across the businesses and providing valuable insights to the leadership team. EIPP has had higher customer execeptance than initially intented, and we haven't done a full campaign as of yet.
Overnight improvement of auto cash by 50% and $5M in new customer portal payments in just 3 months.
What do you like best about the product?
After implemenntnig the Cash Application module, our team saw a huge improvement in no touch auto cash receipts, with a day 1 achivement of >50% hit rates (compared to 0% historically).
In addition, the visibility and reporting we have around the whole process now (missing customer info, missing MICR mappings, poor ORC image), gives us the power to drive those hit rates much higher quickly.
Likewise, our Collectors are now actively leveraging the Collections module to auto-correspond to several tiers of customers . We are able to reach ~5K accounts in a given run with no manual steps needed. This is driving significant payment turnaround in the EIPP Portal and in just 3 months since go-live we've already received $5M via this method.
Our Program Director was (and still is) a fantastic business partner along the way, helping us stay on track and resolve issues quickly.
In addition, the visibility and reporting we have around the whole process now (missing customer info, missing MICR mappings, poor ORC image), gives us the power to drive those hit rates much higher quickly.
Likewise, our Collectors are now actively leveraging the Collections module to auto-correspond to several tiers of customers . We are able to reach ~5K accounts in a given run with no manual steps needed. This is driving significant payment turnaround in the EIPP Portal and in just 3 months since go-live we've already received $5M via this method.
Our Program Director was (and still is) a fantastic business partner along the way, helping us stay on track and resolve issues quickly.
What do you dislike about the product?
As a result of everything being interconnected, getting configuration right and understanding up and downstream implications can be tricky to manage. Security roles can also be challenging. It is critical to spend the time testing and training here to avoid issues.
Turnaround time of resolving case post go-live needs close management.
Turnaround time of resolving case post go-live needs close management.
What problems is the product solving and how is that benefiting you?
We have 2 very manual legacy ERP's that cause a lot of manual work to both post cash, reconcile customer accounts, and manage collections. HighRadius is already reducing manual cash application by 50% from Day 1 of go-live. We're levarging the Collections tools to reach thousands more customers than we ever had capacity to. The EIPP portal hasn't even been fully launched yet and we've already seen great customer adoption, with over 700 customers making over $5M in payments using this method, in 3 months since go-live.
A real difference made to our cash collections
What do you like best about the product?
Notable reduction in overdue balances. All debts chased automatically, meaning collectors can focus on larger/complex items.
User friendly platform with many additional features above competitors (AI, collection strategies defined by us, customer groups).
Excellent implementation team with great support.
User friendly platform with many additional features above competitors (AI, collection strategies defined by us, customer groups).
Excellent implementation team with great support.
What do you dislike about the product?
At times the support desk do not seem to understand our use of HRC and we need to revert back to the implementation team.
What problems is the product solving and how is that benefiting you?
Targeting all debt and creating worklists, meaning collectors are able focussed on value add collections. Reduced debt, particularly 90+ days.
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