Iterable
IterableReviews from AWS customer
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Straightforward and Powerful
What do you like best about the product?
Iterable allows you to truly dive into your product analytics and understand what is performing and what is now. It gives you a robust format to message and build trust with customers.
What do you dislike about the product?
Overall reporting can be challenging, and ensuring you have all the right things plumbing to the right place can be slightly challenging. But that depends on the level of data coming through.
What problems is the product solving and how is that benefiting you?
It's solving our problem of not having all our data accessible in a CRM and being able to do personalized action-based messaging to our end customers vs. through many old tech stacks.
Easy-to-use ESP with flexible and versatile tools and impressive customer support
What do you like best about the product?
Iterable is a straightforward platform that can do a lot. Its engagement and personalisation features are great and customer reps are responsive and supportive. The UI is easy to use and they don't over-complicate their tools.
What do you dislike about the product?
As Iterable is still growing, it doesn't have some of the tools other ESPs provide (like preference centres), but they have partnerships with other providers, and I understand this feature, as well as others (like SMS) are coming soon.
What problems is the product solving and how is that benefiting you?
We're using Iterable to target customers in different stages of their journey. Iterable makes it easy to segment these customers and contact them at the right time with the right information.
Iterable is user-friendly with an excellent support team!
What do you like best about the product?
The most impressive part of Iterable is the outstanding support I have received as a customer. Whether I have a small question or need help with something urgently, the support team (shoutout to Kevin Guo in particular!) is always quick to respond as well as thorough and truthful in their communication and explanations. Additionally, the platform is easy to learn and use and has powerful segmentation and analytics tools.
What do you dislike about the product?
I have no "dislike" about Iterable. It has quickly become my favorite Email Send Platform, and I am impressed that Iterable is continually adding new features and improving existing features.
What problems is the product solving and how is that benefiting you?
Moving transactional email communications into Iterable has allowed us to manage email communication and preferences from a single service. Click through rate has almost doubled in the past year due to our new Iterable implementation!
Easy to use system with powerful capabilities
What do you like best about the product?
As a Marketing user, I can do everything I want to in the platform without developer support.
What do you dislike about the product?
A content library for images that can be accessed outside of the email editor would be useful, though only a minor gripe
What problems is the product solving and how is that benefiting you?
Marketing automation tool saves a lot of time for us. The inbuilt testing tools also make it seamless to run test and optimise our campaigns
Great support, great product
What do you like best about the product?
We use Marketo and Iterable. Iterable support is a lot better. In addition, Iterable is very responsive to feedback and suggestions.
What do you dislike about the product?
The reporting is built more for blast sends than trigger sends so there is still work to be done on that front for B2B businesses.
What problems is the product solving and how is that benefiting you?
Iterable makes creating nurtures and drip campaigns really easy. In addition, it offers great personalization capabilties.
Switched to Iterable, and scored big time
What do you like best about the product?
- The attention given by the Customer Success team to help you reach your goals
- The personalisation options
- The differet channels that you can use to improve your user retention
- The personalisation options
- The differet channels that you can use to improve your user retention
What do you dislike about the product?
- Some of the technical criterias were complicated to surpass
What problems is the product solving and how is that benefiting you?
- Being able to retain users and make them come back to our app
Wish it was more intuitive
What do you like best about the product?
it is a very robust software that we have merely tapped the surface on
What do you dislike about the product?
It requires a special skill level and training to execute features.
What problems is the product solving and how is that benefiting you?
We have automated some of our email communication
Intuitive and customer support is very responsive and always help us out.
What do you like best about the product?
Accurate Data
Self-explanatory UX
Intuitive journey set up
Self-explanatory UX
Intuitive journey set up
What do you dislike about the product?
sometimes there are delays in data when setting up specific journeys
What problems is the product solving and how is that benefiting you?
Iterable allows us to communicate and engage with our users.
Great for sending massive amounts of ad-hoc emails, everything else, not so much
What do you like best about the product?
Has the ability to be very granular when it comes to designing emails with webhooks and the actual launching of emails is relatively easy.
What do you dislike about the product?
Reporting is very manual and dashboards cannot be shared with teammates. The functions for Iterable in Zapier and Workato are so limited it's not useful.
What problems is the product solving and how is that benefiting you?
Personalization at scale
Great platform for the modern marketing
What do you like best about the product?
UI/ease of use is one of the best in the business. I appreciate how often they evolve the product and cater to marketers' needs. I've always felt very supported by our account manager, as questions/issues are taken care of quickly and we are often tapped to provide product feedback.
What do you dislike about the product?
Nothing that I can think of at the moment
What problems is the product solving and how is that benefiting you?
Seamless automation and the ability to deliver multi-channel campaigns to customers
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