Sprout Social
Sprout SocialReviews from AWS customer
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Keeps Social Media Organized, But Tagging Needs Improvement
What do you like best about the product?
Sprout Social has been a great tool to keep our social media organized. We are able to see the analytics from social media quickly. We use Sprout Social for all of our social media posts across all platforms.
What do you dislike about the product?
The struggle to tag people in posts has been frustrating.
What problems is the product solving and how is that benefiting you?
Keeping all of our social media needs in one place, keeping the team organized.
Saves Time, Slightly Expensive
What do you like best about the product?
I have been using Sprout Social for about a year and a half to manage posting and scheduling content for both myself and my clients. One of the key things I value about Sprout Social is its ability to simplify posting across multiple social media platforms simultaneously. This feature saves me a considerable amount of time, enhancing my workflow efficiency. The initial setup was a straightforward process, which made transitioning from another vendor quite smooth. Furthermore, I was particularly impressed by how Sprout Social stood out amongst its competitors, which led me to choose it as the best value option. Additionally, knowing the time-saving benefits it continues to provide is a compelling factor for my continued usage and potential future repurchase.
What do you dislike about the product?
The cost of Sprout Social is a little bit expensive.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me post on multiple social media platforms simultaneously, saving me a lot of time in my day-to-day work.
Intuitive Posting with Smart Timing, but Calendar Needs Visual Cleanup
What do you like best about the product?
The simple and easy to use posting interface makes it so much easier to create great posts. I especially LOVE the "best time to post" feature.
What do you dislike about the product?
The calendar feature could be a little less cluttered from a visual standpoint.
What problems is the product solving and how is that benefiting you?
We have multiple contributors to Social media and this solution allows us all to focus on our main accounts and not have our activity spread out amongst many individual accounts.
Great for Post Planning, But Story Sharing Needs Improvement
What do you like best about the product?
I like it’s post planning tools, such as planning across platforms and ideal posting times
What do you dislike about the product?
i don’t like the story sharing features. i find them hard to navigate when trying to post
What problems is the product solving and how is that benefiting you?
Sprout helps our social media team plan posts remotely as well as optimize our platform
Efficient and Time-Saving, Though Features Can Be Overwhelming at First
What do you like best about the product?
Love the ease of use and how efficient and time saving it is for me to schedule out posts across multiple platforms.
What do you dislike about the product?
I'm not totally comfortable with all of the features it offers and at times it seems overwhelming, but I need to take more time to learn every in and out of the app.
What problems is the product solving and how is that benefiting you?
It is helping me with time management and being able to post across multiple platforms at once.
Great Reporting & Search, But Manual Data Handling Needed
What do you like best about the product?
I loved the reports and search tool! Super helpful in influencer sourcing!
What do you dislike about the product?
It was no easy to authenticate creators! I also don't like how impressions vs views are different but defined the same. We had to add our story impressions to our reel views, to manual
What problems is the product solving and how is that benefiting you?
It has helped with brand safety to avoid partnering with influencers who have a history of being controversial
Efficient Social Media Management with Minor Hiccups
What do you like best about the product?
I've been using Sprout Social for about four years, primarily for planning our weekly social posts on LinkedIn and other platforms. I appreciate how it makes scheduling and posting social media content a lot quicker and easier, especially for our small team of three. We can plan all our posts across the platform in under an hour, which is incredibly time-saving. I find the ability to quickly copy existing posts and plan them across different profiles simultaneously very useful. The week view, which lines up times and shows gaps in the schedule, is another feature I really like. It's essential for efficiently managing our posts. Additionally, the AI feature that describes images has become important to us as it enhances our post's accessibility and attractiveness. The initial setup was easy, and while setting up individual posts initially took time, it's clear that Sprout Social has evolved to be faster and more supportive now.
What do you dislike about the product?
I occasionally face issues with links pulling through images in Sprout Social, which has become a recurring problem. This inconsistency requires me to manually add an image to every post, adding an extra layer of time to the process. Additionally, while I understand that Sprout Social saves time overall, the cost is a significant concern for me as a small business. It feels quite expensive for a team of just three, and even though it ultimately saves time, price sensitivity remains an essential factor. Another drawback is that initially, the setup lacked AI assistance for writing descriptions, which made the process longer compared to current capabilities.
What problems is the product solving and how is that benefiting you?
I find Sprout Social makes our small team more efficient by allowing us to plan and send out weekly social media posts in just about an hour, saving significant time.
Great Features and Support, But KPI Clarity Needs Improvement
What do you like best about the product?
The variety of settings and options, customer service, ease-of-use. I also like the way the platform is organized.
What do you dislike about the product?
sometimes have trouble differentiating paid vs organic social performance KPIs.
What problems is the product solving and how is that benefiting you?
Allowing us to respond to customers efficiently using saved replies and in-platform reply options. Allows us to schedule and create content in a way that optimizes our engagement.
All-in-One Convenience, But Pricey and Occasional Account Issues
What do you like best about the product?
The fact that it combines a lot of things into one tool, it's much easier to do follow-ups.
What do you dislike about the product?
The fact that accounts can disconnect easily and that it's expensive.
What problems is the product solving and how is that benefiting you?
We had a problem monitoring different platform and the fact that everything is centralized in Sprout really helps.
Great Social Scheduling and Inbox, Reporting Needs Improvement
What do you like best about the product?
Social scheduling, inbox management, reporting
What do you dislike about the product?
Sometimes, reporting is not 100% accurate.
What problems is the product solving and how is that benefiting you?
Scheduling on multiple platforms is very easy and smooth. I also like how you can schedule at optimal times for various platforms. I like the inbox management tool and how it combines everything into one place so you don't miss anything.
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