Sprout Social
Sprout SocialReviews from AWS customer
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Best for Social Media Managers
What do you like best about the product?
What is most helpful about sprout socia to me is the reports feature. How easy it is to check on your social profile health and your post health. It also is always improving and getting better.
What do you dislike about the product?
I think the Instagram reel upload feature is severely lacking.
What problems is the product solving and how is that benefiting you?
Sprout social helps me schedule my posts and not have to worry about poring individually. The listening feature to detect major shifts that may be troublemaker if I post is huge also.
Outstanding Experience from Start to Finish
What do you like best about the product?
This platform is extremely user-friendly, which is essential for managing the more than 40+ social media pages I handle daily. The ability to upload content directly from the mobile app has been a game changer for my team, as they are out capturing content every day. I also really appreciate the different calendar features. I find myself spending about 90% of my workday on this platform and love how I can do everything from one platform.
What do you dislike about the product?
I rarely experience any issues with Sprout Social. On the few occasions when a problem arises, it is resolved quickly, thanks in large part to the user-friendly customer service chat. I also value having a dedicated account manager available to contact whenever needed.
If I were to suggest an improvement, it would be the ability to view the full calendar and all posted content from that month directly in the mobile app, as this feature is currently only accessible through the web version.
If I were to suggest an improvement, it would be the ability to view the full calendar and all posted content from that month directly in the mobile app, as this feature is currently only accessible through the web version.
What problems is the product solving and how is that benefiting you?
Being able to manage all my social media pages from a single platform is incredibly convenient. Having one central location where I can view and respond to comments and messages makes the whole process much more efficient. There's just so many things I love about it!
Streamlines Scheduling with Powerful Analytics
What do you like best about the product?
I truly appreciate Sprout Social's powerful analytics and reporting capabilities that allow me to gain comprehensive insights into my social media performance. The platform’s social listening and brand monitoring features are incredibly valuable, providing me with the tools to effectively track and manage my brand's online presence. Additionally, I found the initial setup of Sprout Social to be impressively quick and efficient, making it easy for me to get started and see immediate results. Overall, these features together enhance the tool's effectiveness and usability for my needs.
What do you dislike about the product?
I dislike the limited features available on the lower plan of Sprout Social. Many powerful tools are only accessible through higher-tier plans, which can be restrictive.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for post scheduling, solving inconsistent posting and manual scheduling. It offers powerful analytics and social listening, enhancing my brand monitoring capabilities.
Empowers Social Media Management with Strong Analytics
What do you like best about the product?
I love using Sprout Social for its powerful analytics and reporting features. The analytics are very strong and customizable, allowing me to tailor the data to meet my specific needs for social media management. This level of detailed insight helps me in managing multiple social media platforms effectively. Additionally, I found the initial setup of Sprout Social to be easy, which made the transition smooth and efficient. The combination of these features provides immense value in my day-to-day operations, and I am very satisfied with the overall experience, which is why I would highly recommend Sprout Social to others.
What do you dislike about the product?
High price
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage multiple social media platforms and appreciate its powerful, customizable analytics and reporting features.
Exceptionally User-Friendly and Easy to Train On
What do you like best about the product?
I love the ease of use. It is very user friendly and not difficult for social media users of all levels. It's not hard to understand or train employees on.
What do you dislike about the product?
I would love if it had more AI features like AI reporting etc. Anything to optimize performance and stay ahead.
What problems is the product solving and how is that benefiting you?
Putting everything social and online reputation related in one place.
By a Senior Social Media Manager
What do you like best about the product?
Intuitive and aesthetic UI and layout.
Fast customer support.
Good community management features.
Employee Advocacy tool.
Fast customer support.
Good community management features.
Employee Advocacy tool.
What do you dislike about the product?
Weird report breakdowns: lifetime/reporting time is hard to get used to, for example.
Influencer feature is too basic.
Influencer feature is too basic.
What problems is the product solving and how is that benefiting you?
SM management (scheduling/publishing/boosting, community management, reporting).
All platforms in one, great especially for organic management and results --> faster and more efficient than others.
All platforms in one, great especially for organic management and results --> faster and more efficient than others.
Effortless Social Media Management
What do you like best about the product?
I appreciate Sprout Social's centralized management, which significantly reduces stress and increases efficiency when managing multiple brands and numerous social profiles from one central location. Its Smart Inbox feature is invaluable to me as it streamlines communication, allowing me to manage messages across platforms seamlessly. Additionally, I find the product setup easy to handle, which ensures a smooth onboarding process without any complexities. Overall, Sprout Social has helped address fragmentation and inefficiency issues in my workflow, making it a highly reliable tool for publishing and scheduling purposes.
What do you dislike about the product?
No dislike from my side
What problems is the product solving and how is that benefiting you?
I use Sprout Social for centralized management and scheduling, reducing fragmentation and inefficiency. It simplifies managing multiple brands and social profiles, making the process more efficient and less stressful from one central location.
Streamlined Social Media Management, Room for Spam Filter Improvement
What do you like best about the product?
I like how fast Sprout Social is, which makes it very efficient for my workflow. I also appreciate its streamlined nature, which significantly enhances the ease of use. The interface seems very user-friendly, allowing me to perform tasks with minimal effort. The suggestions provided by Sprout Social are incredibly helpful, making it easier to manage social media interactions effectively. Overall, the combination of speed, streamlined design, and intuitive usability makes Sprout Social a valuable tool for my role on the social media team.
What do you dislike about the product?
Sometimes, I experience issues with Sprout Social as it allows a lot of spam to come through. I think the platform could benefit from better spam filtering, perhaps with more intuitive prompts to understand what is spam. Additionally, I wish the interface format was more user-friendly, perhaps resembling a chat format to make typing easier. There's also a desire to view standard text within Sprout more easily.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage social media tasks efficiently, filtering relevant reviews and posts for our business while improving task completion speed due to its streamlined, easy-to-use nature.
Time-Saving Features That Truly Understand Social Media Needs
What do you like best about the product?
Sprout Social continues upping its game with new features, like the ability to customize one post across several platforms (as opposed to duplicating the post for each platform). This feature has saved me so much time. Additionally, the new "First comment" feature for LinkedIn and Facebook has streamlined my process even further and demonstrates that Sprout truly pays attention to both the social media algorithm and its users needs.
What do you dislike about the product?
I wish features like employee advocacy and social listening weren't hidden behind an additional paywall, but I understand the need to charge more for these add-ons.
What problems is the product solving and how is that benefiting you?
Sprout allows me to handle all my social media duties in one place, from scheduling across 2-3 platforms to performance analytics.
Effortless Social Media Management with Stellar Support
What do you like best about the product?
I love how Sprout Social simplifies scheduling by making it easy to schedule multiple posts at once, which enhances efficiency and saves time. The ability to clearly see a week's worth of content is incredibly helpful for planning and ensures smooth social media management. I appreciate the platform's great reporting capabilities, which aid in tracking performance effectively. The ease of use of Sprout Social stands out for me as a significant advantage, making daily tasks straightforward and less time-consuming. Additionally, the customer service is exemplary; the team provides timely responses, and whenever we encounter a problem, they either resolve it or create a ticket on our behalf. It's reassuring to have attentive customer service representatives who ensure everything runs smoothly.
What do you dislike about the product?
I would like more customization in reports. Specifically, having folders under custom reports would help better organize my reports. Additionally, for publishing, I really wish we could upload photos larger than 5 MB, or have the ability to edit the photos down from larger files to under 5 MB using the platform's editing tools.
What problems is the product solving and how is that benefiting you?
I find that Sprout Social eases social media management by allowing scheduling of multiple posts and viewing weekly content. It also excels in reporting and provides responsive customer service to resolve issues quickly.
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