Sprout Social
Sprout SocialReviews from AWS customer
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Effortless Social Scheduling for 24/7 Coverage
What do you like best about the product?
I like how you can plan posts for the future so that all social accounts are getting posted on every hour, all 24 hours of the day!
What do you dislike about the product?
Sometimes, if I try to repost something with the same caption, the post will fail. Sometimes we like to post things multiple times, so it's frustrating when it fails.
Also, I dislike the new feature that adds Sprout tags/labels to the post. Especially for breaking news, it can be a hassle to add labels when we are rushing to post on social media as soon as possible. It just makes the process longer than it needs to be because we won't be able to press send without at least one tag/label.
Also, I dislike the new feature that adds Sprout tags/labels to the post. Especially for breaking news, it can be a hassle to add labels when we are rushing to post on social media as soon as possible. It just makes the process longer than it needs to be because we won't be able to press send without at least one tag/label.
What problems is the product solving and how is that benefiting you?
Having us be able to post on our social media accounts when we aren't working and also being able to space out all the posts throughout the day!
All-in-one CMS
What do you like best about the product?
Having an all-in-one design is beneficial for scheduling posts across platforms, managing content, and messaging purposes.
What do you dislike about the product?
There are a ton of features so if not well versed can be a little overwhelming to learn.
What problems is the product solving and how is that benefiting you?
Getting content on all platforms was a hassle before but now is super easy thanks to Sprout.
Easy Multi-Platform Posting, But Needs Better Error Insights
What do you like best about the product?
It's ease of use and ability to post to multiple platforms.
What do you dislike about the product?
When posts fail -- sometimes it's not Sprout's fault, but would like more information on what causes that.
What problems is the product solving and how is that benefiting you?
The ability to post on multiple platforms fast, and tracking those analytics as a group.
Streamlined Social Management, Exceptional Analytics
What do you like best about the product?
I love the ability to schedule content in multiple ways across various platforms with Sprout Social. The feature allowing me to easily duplicate content streamlines my workflow tremendously, and the simple approval process makes content management seamless. I also really enjoy the capability to create dashboards and schedule them to be sent out to different audiences. Engaging with content is particularly satisfying with the ability to like and repost through the inbox feature. The efficient functionality allows me to perform my job effectively and demonstrate the social team's value to external stakeholders. Our small team is empowered to produce content comparable to larger companies, managing social media pages with millions of followers without the noticeable difference. The timely integration of new features, such as Blue Sky, is another reason I find Sprout Social valuable, as it allows us to grow our presence on emerging platforms quickly and efficiently. The analytics features are particularly valuable, enabling me to track success comprehensively and provide stakeholders with insightful reports. Additionally, the suggestions for the best posting times help enhance the reach and effectiveness of our content. Sprout Social also stands out in its reliability, with minimal issues that require reaching out for support, unlike previous platforms we have used.
What do you dislike about the product?
I find the process of adding UTM tracking parameters to social posts in a consistent occasionally challenging. Often, people submit content and create short links too quickly, which leads to forgetting to include UTMs. It would be helpful to have an automatic inclusion feature for UTMs to ensure successful tracking of how people engage with our content across different platforms. There's a limitation with Sprout Social regarding our Instagram presence. Sprout's version does not fully support some features like a LinkedIn bio link that Later Social offers. This limitation requires us to use another platform and hinders our ability to manage all aspects of our social media from Sprout Social alone.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage a vast amount of content efficiently across multiple platforms, track post success, and improve time management with a small team.
Effortless Competitor Analysis with Mobile Publishing
What do you like best about the product?
I appreciate Sprout Social's capabilities for competitor analysis, which allow me to effectively compare my performance with competitors, giving me valuable insights into market positioning. I also love Sprout Social's mobile capabilities; the apps are particularly useful because they allow me to publish content on the go, ensuring that I can manage my social media presence efficiently regardless of where I am. The ease and speed of the initial setup were impressive, which helped in quickly getting started without any hassles.
What do you dislike about the product?
Customer support tire
What problems is the product solving and how is that benefiting you?
I use Sprout Social to compare my performance with competitors, benefiting from its mobile capabilities that allow easy publishing.
Centralized Inbox with Instant Setup
What do you like best about the product?
I find Sprout Social incredibly beneficial for managing my social media interactions as it consolidates messages and comments from various platforms into a single inbox, making monitoring and engagement much more efficient. I appreciate the reporting capabilities of Sprout Social, which I find particularly useful for communicating with external stakeholders and clients. This feature enhances my ability to brand effectively and provide comprehensive reports that are valuable for client assessment. Additionally, the initial setup was instant, which made getting started with Sprout Social a seamless experience. I am also impressed by its intuitive interface and how it streamlines social media management tasks, contributing significantly to improving my productivity and client communication.
What do you dislike about the product?
I find the Sprout Social mobile app underwhelming and believe it could be more powerful. Additionally, the reporting capabilities are limited, which restricts the level of detail and customization I can provide in reports for clients.
What problems is the product solving and how is that benefiting you?
I find Sprout Social centralizes messages and comments from various social platforms into one inbox, improving reporting for clients and stakeholder engagement.
Fast Setup, Great for Team Collaboration
What do you like best about the product?
I find Sprout Social's team collaboration and workflow management features incredibly beneficial, especially when it comes to task assignment and message approval workflows. These features enhance my team's ability to collaborate effectively, ensuring smooth and coordinated efforts across different projects. I also appreciate the customer care and help desk integration that Sprout Social provides, which further supports my team in managing interactions efficiently. Additionally, the initial setup of Sprout Social was very fast, which made transitioning to this platform hassle-free.
What do you dislike about the product?
I find the limited automation features in Sprout Social frustrating. There are fewer automation rules available unless I upgrade, which impacts my ability to streamline our workflows efficiently.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for task assignment, message approvals, and integrating customer care, enhancing team collaboration and workflow management.
Powerful Social Listening, but Steep Learning Curve
What do you like best about the product?
I find Sprout Social incredibly beneficial for publishing and content scheduling, particularly enjoying the advanced post scheduler that supports manual queues. This feature helps me manage my content efficiently, allowing me to plan and schedule posts ahead of time seamlessly. Additionally, I appreciate the digital asset library which enables the storing and reuse of images, streamlining my content creation process. The inclusion of AI features, specifically the AI assist for content, enhances my user experience by assisting in content creation and streamlining my workflows. Overall, these features make Sprout Social a valuable tool in managing my social media tasks.
What do you dislike about the product?
I find the steep learning curve for new users challenging. The interface can be overwhelming initially, which might pose difficulties for those unfamiliar with the platform.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social listening and to avoid missing customer messages. The advanced post scheduler aids in publishing and content scheduling. The digital asset feature and AI assist streamline content creation and management.
The Best CMS with Streamlined Scheduling
What do you like best about the product?
I love Sprout Social for its straightforward and efficient features that make it incredibly easy and simple to use. The platform excels in allowing me to schedule content to multiple platforms effortlessly, such as Instagram, Facebook, and TikTok. It offers a user-friendly drag-and-drop interface for adjusting the content calendar, which simplifies the content management process. I also appreciate the capability to duplicate posts and the flexibility to schedule stories, adding to the platform's versatility. The initial setup was seamless and efficient, as I was able to connect to the necessary accounts immediately. Overall, Sprout Social stands out as the best CMS platform I have used, making me rate my likelihood to recommend it a perfect 10.
What do you dislike about the product?
I find it challenging that I can't schedule multiple stories at once without requiring a mobile publisher. Additionally, the mobile publisher feature needs improvement. It would be beneficial to have a section within the Sprout Social app to access posts that have already sent a notification, as it is easy to miss notifications. I have experienced situations where I missed a notification, couldn't find the scheduled post within the app, and ultimately lost the post. To avoid losing posts assigned to a mobile publisher when notifications are missed, enhancements in this area would be appreciated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily schedule and organize content, allowing for efficient multi-platform posting and simple calendar management. It streamlines reporting and scheduling, enhancing productivity.
Effortless Multi-Platform Posting Saves Us Time
What do you like best about the product?
Sprout Social has made managing our social media accounts much simpler. We have accounts on Instagram, X, YouTube, TikTok, and Facebook, and we often need to post to all of them simultaneously. With Sprout Social, I can share the same content across all these platforms at once, which saves a lot of time and effort.
What do you dislike about the product?
One thing I find frustrating is that I can't enable monetization for YouTube directly through Sprout Social. Instead, I have to log in to our YouTube account separately to activate this feature.
What problems is the product solving and how is that benefiting you?
Sprout Social addresses my time management challenges by streamlining the process of posting to social media. It simplifies and clarifies our posts, allowing both me and my team to work more efficiently and complete our tasks more quickly.
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