Sprout Social
Sprout SocialReviews from AWS customer
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Streamlines Work Effortlessly with Great Reporting and Scheduling
What do you like best about the product?
The way it streamlines my work and makes things much easier. Love the reporting and listening features as well. Scheduling posts done easily.
What do you dislike about the product?
LinkedIN messaging not being available is a downside. No auto save draft feature for social. Wish you could search for posts rather than having too enter a label/tag.
What problems is the product solving and how is that benefiting you?
Cuts my time down for work. Can be more of a one stop shop without having too use many different products.
Easy to Navigate, Could Use Additional Publishing Features
What do you like best about the product?
I like how easy it is to navigate from different features (i.e. reports, publishing, listening, etc.)
What do you dislike about the product?
Certain publishing features being unavailable or difficult to navigate - i.e. IG tagging
What problems is the product solving and how is that benefiting you?
Being able to see all my clients accounts, schedules, and analytics all in one place - rather than having to log in via each platform and constantly switch off. It also makes analytical reporting MUCH easier.
Powerful Analytics and Brand Insights - Worth the Learning Curve
What do you like best about the product?
I use Sprout Social for managing client accounts, and it’s been an excellent tool, especially for reporting and brand listening. The analytics are clean, detailed, and easy to present to clients, which helps demonstrate ROI and refine our social strategy. The brand listening features give valuable insights into audience sentiment and trending topics, helping shape smarter, more data-driven campaigns. Overall, it’s a powerful, professional platform for anyone managing multiple brands or accounts.
What do you dislike about the product?
There is definitely a learning curve and it takes a bit of time to figure out how to use everything.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage multiple client accounts efficiently by centralizing publishing, engagement, and reporting in one place. It solves the problem of jumping between different platforms and tools by streamlining workflows and keeping communication organized. The in-depth reporting and brand listening tools give me valuable insights into audience behavior, content performance, and brand sentiment—allowing me to refine strategy, demonstrate ROI, and make smarter, data-driven decisions for clients.
Streamlined Social Media Management with Powerful Insights
What do you like best about the product?
I like how user-friendly Sprout Social is while also being incredibly capable. It offers everything from basic scheduling to detailed analytics and even sentiment monitoring, all in one place. The platform’s all-in-one solution significantly simplifies my workflow by bridging multiple social media platforms and accounts, saving me considerable time. The ability to schedule social media posts across four different brands and report analytics and best times to post in a centralized location stands out as a key benefit. Overall, I find Sprout Social to be both very powerful and approachable, which is a rare combination.
What do you dislike about the product?
I find that profiles get disconnected occasionally, particularly with LinkedIn, which is quite frequent. This could be more of a LinkedIn issue than a Sprout Social one, but it still impacts my experience. Additionally, setting up Instagram is frustrating because I cannot simply log into a standard Instagram account; it must be a Business account connected to Facebook. This requirement makes it difficult to connect Instagram accounts, which is annoying.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule social media posts across multiple platforms for various brands, consolidating tasks into one place and saving time. It also provides analytics and optimal posting times, enhancing efficiency.
User-Friendly Platform That Simplifies Reporting and Content Scheduling
What do you like best about the product?
Sprout Social is very user friendly, allowing us to easily understand and pull metrics for reporting, as well as schedule content and plan our calendars.
What do you dislike about the product?
Some analytic and reporting features require an enhanced contract to access, which can be costly.
What problems is the product solving and how is that benefiting you?
With Sprout, we have benefitted from trusted reporting year-over-year, allowing us to build multi-year strategy and refine our content processes.
Simplifies Social Media Management with Efficient Scheduling
What do you like best about the product?
I really appreciate Sprout Social's scheduling capabilities. It's incredibly easy to schedule posts across multiple platforms, allowing me to customize social media copy for different times. This flexibility greatly enhances our ability to engage with our audience effectively. Additionally, the platform provides straightforward access to various reports and metrics, streamlining the process of analyzing performance across platforms and sharing insights with relevant parties. The approval process is another standout feature; it empowers me to forward queries to my manager or assign cases, ensuring that I'm not hindered by uncertainties. The Sprout Inbox further complements my workflow by consolidating communications and making collaboration more efficient. Overall, Sprout Social's features significantly improve my productivity and facilitate seamless teamwork.
What do you dislike about the product?
I think social listening doesn't work super well for me because it picks up on things that we post ourselves and that messes up the data.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to effortlessly schedule posts across platforms, seamlessly alter social copy for various audiences, and efficiently review and share different metrics reports. The AI and approval features enhance my workflow, allowing streamlined team communication and decision-making.
Great Scheduling & Customization, But Analytics Could Be Simpler
What do you like best about the product?
I like the scheduling across platforms and accounts, as well as the ability to customize my messaging for each post depending on the platform.
What do you dislike about the product?
I think there's some limitations on analytics and the way to structure reports, but at the same time it's also very overwhelming with the amount of options there are. I also would love the ability to tag posts so that I can create reports based off the tags, especially if I'm running specific campaigns. I also wish there was more AI capability and helping to format posts and writing captions
What problems is the product solving and how is that benefiting you?
Analytics and being able to understand how our content is performing. I also like the ability to use social listening to understand what people are saying about my company.
Great Platform Overview, But Metrics Need Easier Access
What do you like best about the product?
We appreciate how it gives each of our platforms equal focus. The tool offers a clear overview of all our content and engagement, which helps our team maintain a consistent experience.
What do you dislike about the product?
I wish it were easier to filter and access the metrics.
What problems is the product solving and how is that benefiting you?
It provides a straightforward platform for customer service, allowing representatives to address customer needs or respond to prospect inquiries without granting them direct access to the platforms.
Sprout Social: Easy Setup and Exceptional Support
What do you like best about the product?
I find Sprout Social incredibly valuable for its ease and efficiency in managing multiple social media accounts and generating reports, which initially drew us to the platform. Its Listening tool is a standout feature that helps us capture content from specific individuals or accounts, ensuring we stay informed about what people are saying about our organization, which is essential for non-reactionary management. The setup process was smooth and well-supported by Sprout Social's onboarding team, who ensured we were prepared to utilize the platform fully. I appreciate their in-depth guidance, especially with the Listening tool, which includes setting up queries that are crucial for our operations. Sprout Social simplifies our reporting process, enabling us to efficiently generate monthly and quarterly reports for leadership with just a few clicks, a significant improvement over the previous manual methods. The Publishing tools save us time by allowing us to draft and schedule posts directly within the platform, obviating the need to move between different platforms. Additionally, the integration with Canva is a game-changer for our team, streamlining our workflow by eliminating extra steps. I also value the excellent customer service we receive, particularly from our account representative, who provides tailored advice to suit our organizational needs without pushing unnecessary upsells. Overall, these aspects make Sprout Social indispensable to our daily operations and strategy, evidenced by my willingness to recommend it with a perfect score of 10.
What do you dislike about the product?
Some features are a little clunky, like posting to stories, but not a deal breaker.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to streamline managing multiple social media accounts, simplifying reporting and enhancing efficiency with its Listening tool and Canva integration. It saves us time and ensures we can easily track posts and generate reports.
Great to get started
What do you like best about the product?
Affordable and easy to use
This is the first and only social media platform that I've ever used, so don't have anything to compare it to. But, it's easy to use and manage a high volume of posts, and also easy to generate reports.
This is the first and only social media platform that I've ever used, so don't have anything to compare it to. But, it's easy to use and manage a high volume of posts, and also easy to generate reports.
What do you dislike about the product?
No version history tracking - can't see previous versions of posts, so hard to see what edits were made.
What problems is the product solving and how is that benefiting you?
Not having to create and manage social posts in excel anymore
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