Sprout Social
Sprout SocialReviews from AWS customer
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Overall good with some bugs
What do you like best about the product?
Unified inbox makes monitoring easier and various interactions work well
What do you dislike about the product?
App quite often crashes when trying to load original post - meaning we don't get the context we need. Users have reported the app being difficult to interact with and recently we've had one message that will not mark 'complete'
What problems is the product solving and how is that benefiting you?
Risk of missing messages
Recommendations to others considering the product:
Use the free trial, the reporting is also very useful
Excellent Product
What do you like best about the product?
I love the sophisticated feature set. Seems to do almost everything that a social media manger would need. Great monitoring tools, with excellent scheduling and posting capabilities.
What do you dislike about the product?
The interface could be updated to look more modern
What problems is the product solving and how is that benefiting you?
makes social media management more efficient.
Love Sprout Social
What do you like best about the product?
I love the monitoring! I am able to monitor all of my clients' mentions and even brand keywords that I input into Sprout. It makes it easy to respond to customer service inquiries as soon as they come up and to engage users who are talking about the brand but haven't tagged the profile in the post/tweet.
What do you dislike about the product?
The only thing that I dislike is the lack or reporting for LinkedIn and Google Plus. We have clients using these platforms and it takes more time to pull stats directly from the platforms than if there were a report within Sprout.
What problems is the product solving and how is that benefiting you?
One of the major business problems that we help our clients solve is customer service over social media. One client, in particular, came to us with a reputation problem and by responding to social media inquiries we are helping to change the brand's online reputation.
Recommendations to others considering the product:
Sprout has a lot of features so make sure you are using them all to your advantage. Work with your rep to ensure that you are up to date with all of the new features and that you understand how to implement all that you are paying for.
User friendly and constantly improving with new features
What do you like best about the product?
The interface is extremely simple. It's flexible and you can adjust it to your needs at any given time. We are on a grandfathered Pro Plan because I signed up in 2011; they have honoured that price and never once contacted me to sign up with their current pricing. If that's not great customer service, I don't know what is.
What do you dislike about the product?
I feel that the entry level cost is reasonable however, it can add up pretty quickly when you add more team members to the subscription.
What problems is the product solving and how is that benefiting you?
Monitoring social media is simpler because I don't have to visit my Twitter, Facebook, LinkedIn and Google+ page to see and comments or actions.
My fave social media management platform!
What do you like best about the product?
I love the user interface and how easy Sprout Social is to use. I use the app and the desktop versions every day.
What do you dislike about the product?
If I could change one thing it would be the way the messages work - it would be great to change oldest to newest and back. Also, I don't like the way you can't scroll through in the incoming messages maybe I'm missing a feature there.
What problems is the product solving and how is that benefiting you?
I'm saving time by using Sprout Social and I'm more efficient. It helps me manage client work and get a ton of work done every day.
Simple and Scalable
What do you like best about the product?
I really love how simple the UI is with Sprout Social. The simplicity allows you to concentrate on exactly what needs to be done, and by whom. The Smart Inbox feature allows a team of 2 to 2000 keep track of engagements and interactions. The scheduling features help any sized team manage outgoing messages, making sure not to over share during certain times or remain silent at other times.
As your team grows, you can set permissions to help your social staff learn best sharing practices. You'll never have to worry that you'll end up on a BuzzFeed article for worst social fails ever because of rogue social agents. :)
As your team grows, you can set permissions to help your social staff learn best sharing practices. You'll never have to worry that you'll end up on a BuzzFeed article for worst social fails ever because of rogue social agents. :)
What do you dislike about the product?
It can be a pain during live event management. Other social management systems display your feeds on one big flow. While that is handy during live events, it can be cluttered during day to day management.
What problems is the product solving and how is that benefiting you?
We have multiple teams with multiple audiences. Sprout helps us monitor, engage, and measure everything across the board.
Recommendations to others considering the product:
Try it out for free. Even if you try it out with your personal, not company, profile, you'll be able to decide why you should use it.
Solid mid-level social media tool
What do you like best about the product?
Overall this is a great tool for small to mid-size companies that need good social media management - both publishing and analytical. With the ability to manage various brand channels, schedule content and see both engagement and demographic numbers, it is a valuable tool that doesn't break the budget.
What do you dislike about the product?
While it should update in real-time, it it can often be delayed up to 5 or more minutes. Additionally, if you are used to enterprise tools you will find the analytics to be lacking. Plus, any searches are keyword based, not a robust NLP program.
What problems is the product solving and how is that benefiting you?
Schedule weekly posts, monitor competitor conversations and issues, gain insights on customers and audience.
Robust & Professional
What do you like best about the product?
Features are frequently being updated, built in reporting is excellent, and team management is a breeze
What do you dislike about the product?
The cost is a little high for teams on limited budgets
What problems is the product solving and how is that benefiting you?
I manage a team of content managers & creators, and Sprout Social has allowed me excellent oversight + the tools for my team to stay on top of our social presence.
Recommendations to others considering the product:
Take time to learn all of the tools. Once you dig into the features, you'll see that Sprout Social is a really powerful suite.
Great Social Media Tool!
What do you like best about the product?
I love Sprout Social's Facebook and Twitter report features. The report dashboard gives everything you would need to know in one glance.
What do you dislike about the product?
There is nothing I really dislike. Everything is pretty streamline.
What problems is the product solving and how is that benefiting you?
We are using the software to report out social media metrics.
Social Media Management an Ease With Sprout Social.
What do you like best about the product?
I love that you can post content directly from the platform to Facebook, Instagram and Twitter. It makes commenting, sharing, and overall management super easy and effective! The Sprout Social Chrome extension also makes bookmarking content/articles very simple.
What do you dislike about the product?
I really wish there was some paid ads integration. Our team manages both organic and paid social media and it'd be great to manage both in the platform, however I understand Facebook has strict API rules.
What problems is the product solving and how is that benefiting you?
We're solving the problem of simplifying our social media management process. It has become much easier to manage tasks and keep everything organized in one single portal.
Recommendations to others considering the product:
If you're handling multiple clients across multiple social platforms (Facebook, Twitter, Instagram, etc.), I'd recommend using this product. It really simplifies social media management and the reports are excellent too!
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