Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social Review
What do you like best about the product?
I love the approval process within sprout, and also the calendar view. The approval's in sprout are super easy, and allow for just one final look over everything before it gets scheduled. The approver gets an email when they need to approve a post, and the person who created the post gets a notification when it has been approved or rejected. The calendar view is also great because you get to see everything that is scheduled in one simple visual spot.
What do you dislike about the product?
There really ins't anything that I don't like about Sprout. Everything is very user friendly and it isn't an overly complicated software. The only thing they could improve upon is having the post level reporting a little easier to follow and visually appealing.
What problems is the product solving and how is that benefiting you?
We are using Sprout to publish to all out Social channel. This software has allowed for us to do all of our postings in advanced so we stay ahead of the game, and aren't always so reactive. The approval step has allowed for us to avoid any type of errors in live posts.
Recommendations to others considering the product:
I think Sprout would be a great choice for anyone looking for a social media management tool. It is very easy to use and has everything you would ever need. We like this software over others because it's not overly complicated, but is still very robust for social needs. The approval process is also super easy for the approver and the person waiting for the approval.
Great But Not Without Flaw
What do you like best about the product?
Like the analytics provided for all the different social accounts.
What do you dislike about the product?
Seems to have a lot of bugs and minor details that contribute to poor user experiences.
What problems is the product solving and how is that benefiting you?
We're able to schedule all of the week's messages in advance and collaborate on messages as a team.
Recommendations to others considering the product:
All social media managing software have different features and ease of use. I wouldn't necessarily say one is better than the other in terms of competition - but you need to find which you're most comfortable with and what you want to use it for.
Best Social Media Monitoring and Planning Platform I've Used
What do you like best about the product?
Sprout is incredibly easy to use. I love when I can jump right into a platform and start using it to its full potential. I really like that you can manage all of your social media accounts in one place, create content calendars, schedule posts, and best of all, track analytics!
What do you dislike about the product?
I really can't think of anything I dislike. So far every feature has met my expectations with several exceeding them!
What problems is the product solving and how is that benefiting you?
Creating and planning social media post, monitoring social media platforms, creating a unified snapshot of the organization via social media, tracking progress.
Recommendations to others considering the product:
Play around and get comfortable with using it. I find that it has expanded our social media presence by a huge degree because of ease-of-use.
Sprout Social is an amazing resource to grow your brand!
What do you like best about the product?
Very user-friendly, the price is great, and it does what it advertises itself to do "Sprout Social is a social media management tool created to help businesses grow their social media presence" - I can personally vouch for that!
What do you dislike about the product?
I haven't come across anything that I do not like about Sprout Social. I am relatively new to the software, so that's not to say that an issue won't arise. Very happy so far.
What problems is the product solving and how is that benefiting you?
Brand Recognition.
Recommendations to others considering the product:
Do it! Sign up now! You won't regret it.
Great program better customer service
What do you like best about the product?
I think that it was a really great program for what we were needing it for. Customer service reps would reach out every few days and were even willing to jump on calls to make sure that i was getting everything I needed from the program. I would have given it a 10 but it was just a little too high for our budget.
What do you dislike about the product?
I wish that they were about to figure out Instagram scheduling before my trial period ended because that is what we use most. Also I wish they had a feature that would pull content from our website and make it into content that we could share on our social.
What problems is the product solving and how is that benefiting you?
I work for a company with over a million followers and keeping track of everyone and everything across social can be tough. This put everything in one place and allowed me to track our growth for each area.
Recommendations to others considering the product:
I think it is a really great program and they are headed in the right direction. You just have to think about the ROI and really evaluate if it is right for your company.
Smart Inbox/Reporting Are Gamechangers
What do you like best about the product?
The smart inbox and reporting features have elevated our social media game. The smart inbox allows you to see every type of social interaction/message you have during the day, making it easy to respond to and engage with your followers/audiences.
What do you dislike about the product?
The charts and diagrams in the reports generated by Sprout don't always accurately reflect the data, so I'm having to export the reports as .csv files and create my own graphs for the data in Excel.
What problems is the product solving and how is that benefiting you?
In higher education, the toughest thing is keeping up with the slew of messages that come through the accounts every day, so having the Smart Inbox feature has really allowed us to engage with our followers on a whole new level.
Our engagement and follower metrics increased on every platform following our first quarter with Sprout.
Our engagement and follower metrics increased on every platform following our first quarter with Sprout.
I use Sprout all day everyday
What do you like best about the product?
It's easy to use and gives insights into post engagement.
What do you dislike about the product?
The analytics portion can get confusing at times. I also wish the competitor analysis showed more than just a comparison of Twitter engagement and Twitter Influence. (But maybe it's just the plan that we purchased, that makes this portion limited?)
What problems is the product solving and how is that benefiting you?
I use Sprout to track social media engagement, plus I frequently look at the competitive Twitter report. Sprout helps us see our top performing content across social channels, which lets us know what type of content to focus on, which helps us increase our social engagement.
Recommendations to others considering the product:
It's helpful being able to see analytics from a large range. For example, seeing engagement year over year, rather than just month by month.
Great
What do you like best about the product?
The publishing tool and reporting. The Instagram Reporting was huge when they rolled it out for us. I also like the discovery tool
What do you dislike about the product?
It's been disconnecting social profiles lately - when it's disconnected , it can't report on the social channels so data may be missing.
What problems is the product solving and how is that benefiting you?
Content calendar, reporting, monitoring, content creation, social listening
Recommendations to others considering the product:
The reporting aspect is great - it's very easy to schedule using this software and Facebook has really done some great integrations with it i.e. making sure you tag people and partners if you're posting something to do with a collaboration or feature.
It's a great service but it needs some updates.
What do you like best about the product?
The scheduling calendar in the publishing section.
What do you dislike about the product?
The lack of abilities to tag on Facebook and LinkedIn.
What problems is the product solving and how is that benefiting you?
Grant reports, analytics and scheduling social media posts.
Recommendations to others considering the product:
Try Hootsuite first to see if you need to pay in order to complete your social media needs.
The tool is user friendly and has good support
What do you like best about the product?
Instant support
User friendly
Comprehensive dashboards
User friendly
Comprehensive dashboards
What do you dislike about the product?
Utilising it for sentiment is an extremely laborious task as it entails mannualy tagging each comment - very time-consuming.
What problems is the product solving and how is that benefiting you?
It enables me to measure the performance of content. I can get a clear view of spikes in engagement as well as dips. The main solve is articulating what is working and what isnt...
Recommendations to others considering the product:
There needs to be provision for ease of use when it comes to measuring sentiment
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