Sprout Social
Sprout SocialReviews from AWS customer
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Effortless Scheduling and Intuitive Calendar Management
What do you like best about the product?
I like the ease of use especially with the post scheduling feature. It makes posting easier and the best part is being able to move things in the calendar instead of having to edit to change dates. I also love the reporting features and how easy it is to find out all the stats you want to know.
What do you dislike about the product?
I think I just have more learning to do and Sprout has great customer support. I know that Sprout has more features than I use currently and look forward to continuing to learn all that I can. So that to say, I think some of the features are not as easy to use as others.
What problems is the product solving and how is that benefiting you?
Being able to schedule to multiple platforms and see the whole months schedule right away.
Effortless Social Media Management with Intuitive Scheduling
What do you like best about the product?
The interface is well-designed, and I like how Sprout Social organizes all the different social media platforms. It’s user-friendly and makes posting straightforward, particularly with the scheduling feature that lets users plan posts in advance. This means you can keep your business pages active without needing to check Sprout every day, as posts go out automatically in the background.
What do you dislike about the product?
At times, the notifications feature can be a bit cumbersome. I've found that even after disabling notifications for specific items, such as Facebook notifications, I still receive emails alerting me to new activity. For example, there was a customer who often messaged our Facebook page just to chat, and this led to over a hundred email notifications from Sprout filling up my inbox.
What problems is the product solving and how is that benefiting you?
Sprout enables our company to efficiently streamline and organize social media content, manage marketing opportunities, and engage with our clients. With offices located across Japan, South Korea, and Guam, our team benefits from having all marketing and social media materials accessible in a single platform. The ability to schedule posts is especially helpful, as it keeps our social media pages active throughout the month without requiring us to post in real time. This feature frees up valuable time, allowing us to focus on other important tasks and boost overall productivity.
User-Friendly Platform with Powerful Reporting and Scheduling
What do you like best about the product?
I really appreciate how user-friendly Sprout Social is. The platform makes it easy to manage all aspects of social media in one place, especially with its robust reporting tools that provide clear insights and analytics. I also like being able to plan and schedule most of my content ahead of time—it helps streamline my workflow and keeps everything organized.
What do you dislike about the product?
I’ve noticed that Sprout Social can be a bit slow to incorporate new social media features—like the ability to schedule interactive content such as polls on Instagram Stories. Additionally, accounts tend to disconnect or require reauthorization fairly often, which can interrupt workflow and scheduling efficiency.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me streamline my social media management by keeping scheduling, engagement, and analytics all in one place. The biggest benefit for me is the reporting tools—they make it easy to create clear, visually appealing reports that are accessible to colleagues and supervisors. Even for those who may not be familiar with social media metrics, Sprout’s reports present the data in a way that’s easy to understand and meaningful for decision-making.
New Features!
What do you like best about the product?
I love that it's constantly updated with new features!
What do you dislike about the product?
I always get a new support representative.
What problems is the product solving and how is that benefiting you?
They just added a feature I've been asking for: I needed to add the first comment to posts and it did!
Powerful Platform with Some Frustrating Quirks.
What do you like best about the product?
Having all social media platforms in one central software. I enjoy the reporting snapshots with graphs and tables that I can use in my reports. I also enjoy having the option to provide high-level performance overviews or dive into each platform at a more granular level. I also like having an approval process for my team. There is also sufficient support in the form of articles and guidance.
What do you dislike about the product?
-Cannot currently post mixed media to Facebook or Instagram (video and photo).
-Feedback for post rejections needs a larger character limit for adequate instructions.
-Social listening component struggles to identify tone.
-"AI" suggested post times seem very wonky at times, suggesting we post in the middle of the night...
-seem to run into issues where Sprout will compress the image quality on our photos or videos... posting straight to the native platform works fine, but Sprout will reduce the quality.
-Feedback for post rejections needs a larger character limit for adequate instructions.
-Social listening component struggles to identify tone.
-"AI" suggested post times seem very wonky at times, suggesting we post in the middle of the night...
-seem to run into issues where Sprout will compress the image quality on our photos or videos... posting straight to the native platform works fine, but Sprout will reduce the quality.
What problems is the product solving and how is that benefiting you?
Educating potential patients in our communities about diagnostic imaging.
Intuitive UX with Room for Improvement
What do you like best about the product?
I have been using Sprout Social for many years, and I find it immensely valuable for social media management and performance tracking. I love the platform's intuitive and easy-to-navigate UX, which simplifies managing multiple accounts, including those of executives. Sprout Social excels in scheduling posts and optimizing the timing of these posts, which streamlines our operations and enhances efficiency. Additionally, though I wasn't personally present during the initial setup, my team reported a great experience, indicating that Sprout Social provides a smooth onboarding process.
What do you dislike about the product?
I find the preview of posts in Sprout Social doesn't always match how they actually appear on social platforms, especially on LinkedIn.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts, managing multiple accounts, and optimizing post timing. It offers an intuitive UX that simplifies navigation, enhancing social media management efficiency.
Outstanding Experience with Sprout
What do you like best about the product?
I appreciate how simple it is to schedule a post across multiple channels at once.
What do you dislike about the product?
The photos I post on LinkedIn appear differently when viewed through Sprout compared to how they look on LinkedIn itself.
What problems is the product solving and how is that benefiting you?
Sprout is addressing the challenge of organizing posts.
All-in-One Social Management with Powerful Scheduling and Analytics
What do you like best about the product?
I love having everything in one place- the scheduling tools are helpful, as are the analytics dashboards. I also really love the SproutLink functionality for IG. It's easy to get team members onboarded and using the platform.
What do you dislike about the product?
A lot of the newer IG features seem to be useable only when publishing content natively in the platform
What problems is the product solving and how is that benefiting you?
All in one management of data, posting, and link in bio
Competitive Analysis Tool That Adapts to Changing Social Trends
What do you like best about the product?
The competitive analysis! It has been an incredibly useful tool while we reshape our social pages in an ever changing online environment
What do you dislike about the product?
Our page analytics can sometimes be unreliable when comparing the same analytics to our meta metrics
What problems is the product solving and how is that benefiting you?
Comparing competing brands / accounts to see how they best perform, particularly on meta - and adapting our social strategies around their successes!
Effortless Reporting and Easy Posting Experience
What do you like best about the product?
How easy it is to post and view all of my reporting.
What do you dislike about the product?
The UI can at times be hard to navigate but overall you get used to it.
What problems is the product solving and how is that benefiting you?
Metric and measuring our ROI when it comes to communications data.
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