Sprout Social
Sprout SocialReviews from AWS customer
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Intuitive Platform with Powerful Analytics and Unified Social Management
What do you like best about the product?
Ability to see and reply to comments across four social channels in one place, and really useful analytics tools. It's very intuitive to use. Customer support has generally been good when I['ve used it.
What do you dislike about the product?
There is an issue where AI puts some of our subtitles in Welsh, even if the audio is in English. There is nothing support can do about this. I would also like to be able to bulk delete comments and more functionality on the app.
What problems is the product solving and how is that benefiting you?
It's helping us be a first point of contact for patients at to share usfeul info and stories with our patients.
Exceptionally User-Friendly and Intuitive Platform
What do you like best about the product?
I like that Sprout Social is very user-friendly and intuitive to use. I can get team members on the platform and provide a quick crash course, and users are able to use it proficiently pretty quickly.
What do you dislike about the product?
This may be a KPI issue, but I don't like that we can't track link clicks without using the Sprout link functionality. We have our own UTM system and naming convention so we can see this on our end, but it would be nice to see social clicks with all the other data.
What problems is the product solving and how is that benefiting you?
We didn't have a social media management tool when I joined the team, so I would have to go into each native platform and pull data and schedule content that way. Sprout Social gives me one place to do it all.
Seamless App Integrations and Powerful Reporting
What do you like best about the product?
app integrations and reporting analytics
What do you dislike about the product?
pricing is steep compared to other competitors
What problems is the product solving and how is that benefiting you?
sprout tells us if our content is resonating with our audience
Essential Platform for Social Media Success
What do you like best about the product?
Sprout has been by our side for the last 7 years - I appreciate how versatile the platform is for us to manage and elevate our social media!
What do you dislike about the product?
I honestly dont really have a ton of critical feedback on the negative side. Sprout does exactly what we need it to do for our business processes. And that's why we have been a customer for so long.
What problems is the product solving and how is that benefiting you?
Sprout is helping us solve the problem of managing a wide variety of social channels and making sure we deliver high-quality, timely, and consistent content across each. The Smart Inbox feature is also huge for helping us keep up with our messages and get a good understanding of the pulse of our follower community.
Sprout Social offers many features that are easy to use.
What do you like best about the product?
The optimal times feature and the feasibility to schedule posts.
What do you dislike about the product?
The limitation on scheduling stories for both Instagram and Facebook.
What problems is the product solving and how is that benefiting you?
Sprout is able to solve the problem of manually scheduling posts and forgetting to post them. It makes it easier to keep posting consistent.
User-Friendly Platform with Room for Improvement
What do you like best about the product?
I really like that Sprout Social is detail-oriented. It allows me to be a detailed social media manager, which is essential for my role. Additionally, the platform is very credible and provides a lot of up-to-date data, making it a reliable source for information. Another feature I appreciate is its user-friendly interface, which not only simplifies my own use but also makes training my employees significantly easier. The ease of use ensures that I can navigate the platform with utmost ease, enhancing overall operational efficiency.
What do you dislike about the product?
I feel that Sprout Social can be limiting or repetitive at times. Specifically, the social listening tool does not pull out all the posts as much as I would like, which is something that I believe could be improved.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling, reporting, and analytics, solving chaotic studio layouts and improving detailed social media management with its user-friendly interface and detail orientation.
Efficient Social Media Automation with Great Features
What do you like best about the product?
I find the Smart Inbox feature in Sprout Social incredibly valuable. It's not just a typical inbox for viewing comments, but a collaborative workspace that allows my team to communicate effectively and manage customer interactions seamlessly. We can delegate messages to specific team members, ensuring there's clarity on who is handling what, which helps in maintaining a quick customer service response time. It’s crucial for keeping a continuous check on customer interactions, even across multiple platforms, without missing a beat. Additionally, Sprout Social's automation capabilities in content scheduling are fantastic, reliably executing tasks without the need for constant manual checks. The platform merges scheduling, listening, and reporting in one place, saving us significant time by reducing the need to switch between different tools. This consolidation has greatly improved our team's workflow efficiency. The platform's maturity is evident in the ease of initial setup, which was minimal, reinforcing its robustness and user-friendliness.
What do you dislike about the product?
The two main areas that could be improved in Sprout Social are its cost and the ability to desgin inside the platform.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to automate content scheduling and integrate our tools, solving issues with disconnected services. It's a reliable solution for managing social media tasks in one place, increasing efficiency by minimizing manual oversight and ensuring precise scheduling.
Exceptionally Effective with Detailed Reporting
What do you like best about the product?
I love using Sprout Social for its ability to provide detailed reporting. This feature is incredibly beneficial to me as it allows for detailed, proper tagging which ensures that I receive the best possible insights from the reports. The tags simplify the process of analyzing our social media content by allowing us to track our post topics effectively. Additionally, Sprout Social enables me to analyze when our content is most successful, which is crucial for optimizing our social media strategy. Overall, the detailed analysis and reporting capabilities of Sprout Social greatly enhance my social media monitoring and posting activities.
What do you dislike about the product?
I would love to be able to monitor competitor accounts through the platform.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to track post topics and analyze content success, benefiting from detailed reporting and tagging, which ensures optimal reporting results.
Outstanding Reporting Capabilities
What do you like best about the product?
The reporting capabilities are amazing. We are able to offer precise analytics to our partners.
What do you dislike about the product?
The way profiles continuously get disconnected and how it is hard to get help when running into an issue
What problems is the product solving and how is that benefiting you?
We needed a tool that could provide social media reporting across all of our platforms.
Effortless Multi-Platform Scheduling with Customization
What do you like best about the product?
The ease of scheduling multiple posts at once on different platforms and customizing each one per platform
What do you dislike about the product?
Currently unable to post stories to Facebook, only Instagram. Also, the need for a mobile publisher to post a story to Instagram.
What problems is the product solving and how is that benefiting you?
Saving time with the ease of scheduling multiple posts ahead of time
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