Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social: Crucial for Social Media Management
What do you like best about the product?
I use Sprout Social daily, and its scheduling, reporting, and smart inbox features truly help streamline my work as a Social Media Manager handling multiple platforms, a large volume of content, and numerous mentions. I can rely on Sprout to post my content accurately, on time, and efficiently. The platform is very intuitive, and whenever I need assistance, I know my representative is always available to help. I also value that they actively listen to their community and implement product updates that Social Media Managers not only want, but genuinely need.
What do you dislike about the product?
Some of the API integrations that are not available in Sprout can be frustrating, such as the inability to directly like posts on Instagram through the Smart Inbox. However, I haven't encountered many issues that significantly disrupt my workflows. Aside from that, the mention tagging feature can also be annoying, as it occasionally fails to pull the correct LinkedIn page. Additionally, using the tag feature and retrieving all content associated with specific tags is not as straightforward as it should be.
What problems is the product solving and how is that benefiting you?
Sprout helps reduce some of the stress that comes with being a Social Media Manager who is responsible for everything from posting and scheduling to reporting and designing. It makes managing these varied tasks feel more manageable and organized.
Insightful Campaign Tracking Makes Collaboration Easy
What do you like best about the product?
It is very helpful to be able to see the other brand campaigns that creators have already done
What do you dislike about the product?
It's difficult to to verify the ethnicity of a creator, which is often requested by brand for specific campaigns. Additionally, the location feature does not always work, you will add "US Only" and still be given creator options outside of the US, so you have to double check all of your lists manually, by each creator.
What problems is the product solving and how is that benefiting you?
It gives us access to creators to showcase that we can partner with for our campaigns, and it always us to sort them by the brand's ask, which is imperative to what we do.
Great Engagement Tools, But Interface and Pricing Need Work
What do you like best about the product?
I really enjoy the engagement features, as it makes it really easy to handle CX issues.
What do you dislike about the product?
I wish that the interface was cleaner and more user-friendly.
What problems is the product solving and how is that benefiting you?
It makes it extremely easy to collect all of the CX comments from different platforms, tag them, and then respond.
Effortless Team Collaboration and Scheduling with Sprout Social
What do you like best about the product?
I like Sprout Social because it’s very easy to use and navigate, and it allows for great team collaboration. The scheduling tools are especially user-friendly and reliable, making it simple to plan and manage posts across multiple platforms.
What do you dislike about the product?
However, one thing I dislike about Sprout Social is its AM/PM time system. It can sometimes cause confusion when scheduling posts, which may lead to content being shared at the wrong time. A 24-hour time format option would help avoid these kinds of mistakes.
What problems is the product solving and how is that benefiting you?
Sprout Social helps solve the problem of managing different posts and coordinating a scheduling system with team members who have different agendas. It makes it much easier to organize and collaborate on content planning. The platform also allows me to easily keep track of all posts and ensure they are properly managed and administered.
Outstanding Reporting and Analytics, Effortless Post Creation
What do you like best about the product?
reporting and analytics and creates post for you
What do you dislike about the product?
I wish you had something to track what we are tagged in and obtain metrics on this
What problems is the product solving and how is that benefiting you?
Great metrics
Beware of Errors
What do you like best about the product?
The software is easy to use, provided that everything is functioning properly and you take advantage of its many features.
What do you dislike about the product?
Has alot of errors and set backs. The editing will not work and you wont be able to save and must start over. the reports are not accurate. No easy access to help and have a hard time getting support.
What problems is the product solving and how is that benefiting you?
Nothing its been a pain to get things to work in sprout has alot of glitches.
Social Media Manager
What do you like best about the product?
I utilize the reporting suite the most; the robust analytics are very helpful.
What do you dislike about the product?
The frequent social connection interruptions and the price is way too high for specific add-ons. Premium analytics, social listening, etc. Doesn't provide enough impactful data for the price being asked.
What problems is the product solving and how is that benefiting you?
Providing all my reporting in one place that can be easily customized.
Effortless Post Management and Competitor Insights
What do you like best about the product?
Easy to use features like duplicating posts and viewing competitors.
What do you dislike about the product?
I don't love the fact that you still can't post 20 photos to Instagram carousels from the desktop.
What problems is the product solving and how is that benefiting you?
Managing multiple school social media accounts is so much easier using Sprout instead of individually posting to each app.
Great Scheduling and Team Tools, Room for Improvement As Far as Attribution, Tagging, and Reporting
What do you like best about the product?
I like the scheduling and calendar tools, the ability to publish and report across multiple accounts, and how the platform supports team environments: task assignments, approvals, custom views, tagging features to organize content and workflow.
What do you dislike about the product?
The 24-48 lag time on attribution makes it difficult to track any performance in real time.
The fact that there is no YT or TikTok integration and we have to manually export those statistics into our own internal dashboards is extremely challenging for our business.
Manual tagging of posts, given we are a news organization and publishing thousands of pieces of content across 15+ social handles, is difficult and time consuming.
The fact that there is no YT or TikTok integration and we have to manually export those statistics into our own internal dashboards is extremely challenging for our business.
Manual tagging of posts, given we are a news organization and publishing thousands of pieces of content across 15+ social handles, is difficult and time consuming.
What problems is the product solving and how is that benefiting you?
Social media management and reporting across Front Office Sports' 15+ social handles on behalf of our clients, sponsors and the Front Office Brand.
Effortless UX and Streamlined Usage
What do you like best about the product?
Easy to use UX, straight to the point usage, easy to integrate with our 3-4 social profiles. A must for day to day use in keeping up with what conversations are happening about us and around us.
What do you dislike about the product?
- API limitations in unviewable content such as tagged stories and posts
- API limitations in being unable to dm a profile 7 days after last message
- API limitations in being unable to dm a profile 7 days after last message
What problems is the product solving and how is that benefiting you?
Our frequency in keeping in touch with loyal customers and new potential buyers via Sprout has expanded and deepened our reach and relationships
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