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Using this tool for past 2 years.
What do you like best about the product?
I have been using this app for past 2 years for my brand managing multiple channels. I like the publishing module and how easy it is for me to answer all online comments from different channels into one single dashboard.
What do you dislike about the product?
Reporting part has to be more in depth and detailed but still it provides a good overview.
What problems is the product solving and how is that benefiting you?
Answering online queries from different platforms into one single dashboard and also publishing content into multiple channels.
Recommendations to others considering the product:
If you manage multiple facebook pages or Twitter accounts then this tool is a must have. It has the great publishing tool that allows you to post on multiple platforms with scheduling capabilities. Also the other feature i like is the messages part. I can see all comments, tweets and complains from Twitter, facebook or Instagram within a single dashboard and assign them to relevant person.
Best SMM platform for SMEs
What do you like best about the product?
The UI is one of the best in the industry, and that includes the larger enterprise platforms. Simply put, it's the best interface for the daily tasks of social media management, from listening, to posting, to responding and engaging, as well as content curation.
From a functionality perspective, they've got most of the features you would want from a SMM platform. Great feed integration, easy to manage multiple accounts from a single hub, great listening tool to stay on top of what is happening.
From a functionality perspective, they've got most of the features you would want from a SMM platform. Great feed integration, easy to manage multiple accounts from a single hub, great listening tool to stay on top of what is happening.
What do you dislike about the product?
Some functionality can be a bit buggy, for example the feeds function. Also from time to time have had issues with being randomly logged out in the middle of composing a message.
The reporting could be dramatically improved. It's more focused around looking good than it is flexible and effective. Hard to really use their reports from an analytics (gleaning insight) perspective.
The reporting could be dramatically improved. It's more focused around looking good than it is flexible and effective. Hard to really use their reports from an analytics (gleaning insight) perspective.
What problems is the product solving and how is that benefiting you?
Social media management - listening, posting, engaging, content curation. We love the tool - it's helped us go further, faster in social media, which for us has made social our fastest growing channel in terms of new business and campaign influence.
Sprout Social makes monitoring and publishing across social media networks easy!
What do you like best about the product?
All accounts in ONE inbox, beautiful interface, great customer support!
What do you dislike about the product?
There's really nothing to dislike. It does what we need!
What problems is the product solving and how is that benefiting you?
Sprout helps us stay connected to our customers in the channels they are already in. The search functionality allows us to listen to conversations and jump in when necessary or when someone needs help. Because Sprout has a full history of our Twitter customers we can see how far back a particular relationship goes, allowing us to tailor responses appropriately (ex: new user, vs. power user.)
Recommendations to others considering the product:
Sprout Social itself is a fantastic product. It makes managing multiple accounts easy. They also have great customer service; we have a great relationship with our rep and tech support is very responsive and helpful when I do run into issues (which is rare)! They are also always updating and trying to improve for their users, and are very receptive to feedback.
Beyond the program, they have a really awesome blog with helpful resources, and a weekly Twitter chat to talk all things social! Definitely a thought leader in the social marketing space.
One thing Sprout does NOT do is the paid side of social. We manage these natively through the ad networks.
Beyond the program, they have a really awesome blog with helpful resources, and a weekly Twitter chat to talk all things social! Definitely a thought leader in the social marketing space.
One thing Sprout does NOT do is the paid side of social. We manage these natively through the ad networks.
Completely meets our needs
What do you like best about the product?
Sprout Social lets us manage our clients' social media efficiently with smooth workflow and helpful insights. The reports are excellent, and we can brand them with our logo, so pulling reports for clients is quick and easy.
We have multiple team members using Sprout, and it makes effective collaboration possible.
We have multiple team members using Sprout, and it makes effective collaboration possible.
What do you dislike about the product?
There is nothing to dislike. There was once a minor improvement we wanted (we had to deselect accounts separately and we wanted a "deselect all" option), we mentioned it to Sprout Social, and once we explained why we thought it would be better, they made the change. Pretty amazing customer service!
What problems is the product solving and how is that benefiting you?
Sprout Social makes our social team more effective, more productive, and therefor more profitable.
Recommendations to others considering the product:
We use Sprout Social as an agency managing our clients' social media, and it makes it possible for us to do a great job at an affordable price point. I think any company that manages five or more social media profiles or has two or more team members working on social media would find that Sprout Social has a positive ROI.
One of the best Social Management and Posting tools - keeps getting better
What do you like best about the product?
Its very good at a number of areas:
1. Scheduling for different regions and accounts
We have a few different twitter accounts for different regions - and this lets us set the morning/evening for those posts and when we Queue them up, it picks the best times in those regions.
2. It's easy to pick which accounts you want to send out on - or all - like twitter, G+, Facebook etc
3. The Message Queue - which picks messages you might want to respond to, e.g. replies, mentions, likes or keyword matches - is so easy to use and manage
4. The reports are quite good and very well presented, especially mapping to how you're performing with competitors, including Analytics details, how many impressions and how many engagements you're getting. Far better than Facebook, LinkedIn and twitters analytics tools.
5. The new Image editor is really great
6. Auto-shortening with Bit.ly and using a customer URL shortent is just so well integrated - its a killer feature that works so well
7. Message box user look-up conversation look-up = really good features
8. Being able to create tasks and actions on tweets is super handy, especially if you have lots of incoming messages
9. iPhone App - this is quite feature rich, still a little basic for creating content or replying - but still a great and useful tool.
10. Great support team - very respnsive and helpful
11. Feature requests is quite good - there are some features that seem simple enough that don't get actioned on but still I would call this company out for having one of the best.
1. Scheduling for different regions and accounts
We have a few different twitter accounts for different regions - and this lets us set the morning/evening for those posts and when we Queue them up, it picks the best times in those regions.
2. It's easy to pick which accounts you want to send out on - or all - like twitter, G+, Facebook etc
3. The Message Queue - which picks messages you might want to respond to, e.g. replies, mentions, likes or keyword matches - is so easy to use and manage
4. The reports are quite good and very well presented, especially mapping to how you're performing with competitors, including Analytics details, how many impressions and how many engagements you're getting. Far better than Facebook, LinkedIn and twitters analytics tools.
5. The new Image editor is really great
6. Auto-shortening with Bit.ly and using a customer URL shortent is just so well integrated - its a killer feature that works so well
7. Message box user look-up conversation look-up = really good features
8. Being able to create tasks and actions on tweets is super handy, especially if you have lots of incoming messages
9. iPhone App - this is quite feature rich, still a little basic for creating content or replying - but still a great and useful tool.
10. Great support team - very respnsive and helpful
11. Feature requests is quite good - there are some features that seem simple enough that don't get actioned on but still I would call this company out for having one of the best.
What do you dislike about the product?
Some of the features that are a little cumbersome, that I hope will be fixed before you read this!
1. When you select Facebook, it wipes any text you've already written.
Sprout Support claim this is by Facebook's direction. It isn't. Facebook have requested that apps don't use pre-populated text. Wiping text you've just written for LinkedIn isn't the same as not using pre-polulated text. As a result, myself and my team don't use it for Facebook that often and prefer to do it manually - copying and pasting the G+ or LI version manually. This means missing on the "best time of day" but....This is managed in BufferApp Much, Much better
2. Paying so much for extra tam users - many of whom are "lite" users and are just scheduling content
3. not being able to have different FB, twitter and LI content. These are different platforms with different linking capability - e.g. using a # or @ in FB and not Linkedin. Plus the whole Facebook content nonsense.
4. there's no way to group the Message inbox - that would be handy - e.g. by account etc
5. There's no way to follow people or look them up from the message box who used a search term, unlike if they engaged with you
6. You can't search for people based on Bio in twitter
7. There's no trend report to tell you what your users are talking about - e.g. by hashtag or common words
1. When you select Facebook, it wipes any text you've already written.
Sprout Support claim this is by Facebook's direction. It isn't. Facebook have requested that apps don't use pre-populated text. Wiping text you've just written for LinkedIn isn't the same as not using pre-polulated text. As a result, myself and my team don't use it for Facebook that often and prefer to do it manually - copying and pasting the G+ or LI version manually. This means missing on the "best time of day" but....This is managed in BufferApp Much, Much better
2. Paying so much for extra tam users - many of whom are "lite" users and are just scheduling content
3. not being able to have different FB, twitter and LI content. These are different platforms with different linking capability - e.g. using a # or @ in FB and not Linkedin. Plus the whole Facebook content nonsense.
4. there's no way to group the Message inbox - that would be handy - e.g. by account etc
5. There's no way to follow people or look them up from the message box who used a search term, unlike if they engaged with you
6. You can't search for people based on Bio in twitter
7. There's no trend report to tell you what your users are talking about - e.g. by hashtag or common words
What problems is the product solving and how is that benefiting you?
1. Reduce time managing 5 global twitter accounts - we can stagger 10 news pieces to follow the sun in 10 minutes
2. Reports on replies and teamwork based responding to inbound queries is handled in a process
3. Easy to see who we're engaged with
4. High level summary reports are easy to produce on demand
2. Reports on replies and teamwork based responding to inbound queries is handled in a process
3. Easy to see who we're engaged with
4. High level summary reports are easy to produce on demand
Recommendations to others considering the product:
You may want to continue using other products too
You may need to cost out the cost of extra users - which can be $199 per month per user - so it starts to cost exponentially more than say, hootesuite
You may need to cost out the cost of extra users - which can be $199 per month per user - so it starts to cost exponentially more than say, hootesuite
Utilisez Sprout Social & Love It
Qu'aimez-vous le plus à propos de the product?
Le rapport est exceptionnel et l'utilisabilité est parfaite ! Nous avons rarement des problèmes et si nous en avons, Sergio au service client est extrêmement serviable ! Nous gérons plus de 40 profils de médias sociaux et Sprout Social nous permet de programmer, publier et gérer les conversations avec facilité.
Que n’aimez-vous pas à propos de the product?
Ce serait extrêmement utile si Sprout Social s'intégrait avec les publicités Facebook. Nous plaçons des milliers de publicités par semaine et vérifier les commentaires avec le Facebook Ad Manager prend énormément de temps. La capacité de surveiller les commentaires des publicités rendrait notre travail beaucoup plus efficace.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Nous utilisons uniquement les réseaux sociaux pour faciliter les conversations avec nos abonnés et leur fournir des informations utiles. Sprout nous permet de publier des articles intéressants et des réflexions, puis de gérer rapidement les commentaires. Le plus grand avantage que nous avons constaté est la fonctionnalité de rapport. Nous ne nous concentrons pas beaucoup sur les abonnés ou l'engagement, mais nous aimerions nous concentrer sur ceux-ci à l'avenir et Sprout Social le permettra.
Recommandations à d’autres personnes envisageant the product:
Nous avons examiné HootSuite et Sprout. Sprout est de loin une plateforme plus propre et plus facile à utiliser qui est à un prix très raisonnable.
Overall good with some bugs
What do you like best about the product?
Unified inbox makes monitoring easier and various interactions work well
What do you dislike about the product?
App quite often crashes when trying to load original post - meaning we don't get the context we need. Users have reported the app being difficult to interact with and recently we've had one message that will not mark 'complete'
What problems is the product solving and how is that benefiting you?
Risk of missing messages
Recommendations to others considering the product:
Use the free trial, the reporting is also very useful
Excellent Product
What do you like best about the product?
I love the sophisticated feature set. Seems to do almost everything that a social media manger would need. Great monitoring tools, with excellent scheduling and posting capabilities.
What do you dislike about the product?
The interface could be updated to look more modern
What problems is the product solving and how is that benefiting you?
makes social media management more efficient.
Love Sprout Social
What do you like best about the product?
I love the monitoring! I am able to monitor all of my clients' mentions and even brand keywords that I input into Sprout. It makes it easy to respond to customer service inquiries as soon as they come up and to engage users who are talking about the brand but haven't tagged the profile in the post/tweet.
What do you dislike about the product?
The only thing that I dislike is the lack or reporting for LinkedIn and Google Plus. We have clients using these platforms and it takes more time to pull stats directly from the platforms than if there were a report within Sprout.
What problems is the product solving and how is that benefiting you?
One of the major business problems that we help our clients solve is customer service over social media. One client, in particular, came to us with a reputation problem and by responding to social media inquiries we are helping to change the brand's online reputation.
Recommendations to others considering the product:
Sprout has a lot of features so make sure you are using them all to your advantage. Work with your rep to ensure that you are up to date with all of the new features and that you understand how to implement all that you are paying for.
User friendly and constantly improving with new features
What do you like best about the product?
The interface is extremely simple. It's flexible and you can adjust it to your needs at any given time. We are on a grandfathered Pro Plan because I signed up in 2011; they have honoured that price and never once contacted me to sign up with their current pricing. If that's not great customer service, I don't know what is.
What do you dislike about the product?
I feel that the entry level cost is reasonable however, it can add up pretty quickly when you add more team members to the subscription.
What problems is the product solving and how is that benefiting you?
Monitoring social media is simpler because I don't have to visit my Twitter, Facebook, LinkedIn and Google+ page to see and comments or actions.
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