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Top Contender Monitoring Tool
What do you like best about the product?
I have used other monitoring tools and after using Sprout Social i felt the huge differences.
What do you dislike about the product?
Till date i have not figure out dislike of this tool.
What problems is the product solving and how is that benefiting you?
I am using this tool to get various reports for my clients.
Recommendations to others considering the product:
Best social media tracking and monitoring tools available online.
Love Love Love
What do you like best about the product?
I like that I can have so many different accounts hooked up to sprout. It really is easy to manage and I also love the stats it provides me. Super helpful when creating a report. We also have a lot of different types of accounts as far as instagram, Facebook, multiple twitter accounts, and what is nice is that I can manage it all in one place on sprout!
What do you dislike about the product?
I wish that I could tag Facebook pages from Sprout. The feature exist but doesn't always work very well and I feel that it could use an update. I also wish that the analytics provided were more accurate. Sometimes I can't get analytics on all of my accounts and it makes creating reports a bit more difficult.
What problems is the product solving and how is that benefiting you?
We are solving the problem that it takes way too much time to go into each social media platform one by one and send out the content we need to. The benefits are obviously that I can send everything from one place!
Recommendations to others considering the product:
If you have more than 3 social media accounts you need to manage I highly recommend getting sprout!
Great tool and getting better, but still falls short in some areas
What do you like best about the product?
The best feature of Sprout Social is their Smart Inbox. It easily allows you to respond to all of the comments, retweets, follows, etc. that you receive.
What do you dislike about the product?
I wish the calendar view was more functional (like drag and drop rescheduling). I also wish their queue could be per day rather than one large queue. Saved replies would be a great additional feature as well. And integration with Facebook boosting and ads would be cool.
What problems is the product solving and how is that benefiting you?
Having all of your social networks and their functions integrated into one tool saves a lot of time over going to each individual networks native site/app to manage. It also allows us to work better as a team.
Keeps everything organized!
What do you like best about the product?
Sprout is such a clear user interface and it helps keep all the spheres of your online presence organized and up to date so you can listen and respond with the best context and as quickly as is needed these days.
What do you dislike about the product?
This is more of an issue with Instagram and not Sprout, but I wish private messages from Insta could be added to the Sprout queue.
What problems is the product solving and how is that benefiting you?
It helped us bring our customer experience work more up to snuff and really meet our customers wherever they are!
Must-have Platform for Social Analytics
What do you like best about the product?
I love that all platforms are integrated into one report. It's very user friendly and a complete report is available with a click of a button.
What do you dislike about the product?
We had trouble with billing. They asked us to use a different card, which my director didn't want to do, so we were forced to stop using the program for now. I wish they would have worked with us a little more.
What problems is the product solving and how is that benefiting you?
Analytics reports are much easier for me to pull and share with senior leaders. I am able to show them the value of social without spending too much time finding and putting together reports. I also appreciate that I can link multiple accounts, which helps me quickly find information when requested.
Sprout Easy to Use
What do you like best about the product?
Very user friendly. Easy to manage multiple accounts. Very good reporting.
What do you dislike about the product?
You can't schedule posts in Instagram. when you do reporting, you can get impressions per post.
What problems is the product solving and how is that benefiting you?
We have multiple accounts and we needed them in one place so everyone can access them and post.
Great social media tool for manage social networks
What do you like best about the product?
I really like Sproutsocial and its simplicity to use it. Everyone can use it and learn how to in a few minutes. The support that it has to different social networks is really useful: Facebook, Twitter, Instagram, Google+, LinkedIn.
The reports are practically a reader from the insights or analytics from the social networks, so if you don't want to download the .csv file, you can access or validate through Sproutsocial except for Google+ you don't have report for that social network.
Also de Viral Post and the Queue scheduler is very useful to plan all your content. The new calendar is wonderful.
All the interface for answer, schedule and watch the reports are great.
The reports are practically a reader from the insights or analytics from the social networks, so if you don't want to download the .csv file, you can access or validate through Sproutsocial except for Google+ you don't have report for that social network.
Also de Viral Post and the Queue scheduler is very useful to plan all your content. The new calendar is wonderful.
All the interface for answer, schedule and watch the reports are great.
What do you dislike about the product?
I like the poor support for spanish language and the metrics for the engagement report. Because only counts messages which are questions like how, when, where (cómo, cuándo, dónde) and includes a "?". For example if you receive more than 10K comments, Sproutsocial doesn't take all of them only a few, so if you want to know the right response rate, maybe you're missing a lot of other comments that could be a question answered by your team.
But this is my experience using Sproutsocial for customer support in spanish.
But this is my experience using Sproutsocial for customer support in spanish.
What problems is the product solving and how is that benefiting you?
Organization
Best communication through the Social Customer Service team
Quick reports (not deep reports)
Best communication through the Social Customer Service team
Quick reports (not deep reports)
Recommendations to others considering the product:
It is great to do daily work: schedule content and answer comments through a great interface. If you're looking better metrics about social customer support platform for spanish language, this is not your option.
Effective Tool for Social Media Management
What do you like best about the product?
Sprout Social offers some excellent reporting tools, presented via some nicely designed visuals, that make reporting to various department managers a breeze.
What do you dislike about the product?
The mobile app suffers from lack of reliable push notifications for anything other than Twitter profiles. You have to regularly check and refresh for any new comments on other platforms.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to manage 30+ social media profiles across our group, all in a single thread. We can publish to multiple channels at once (even adding to a clever automated queue) and give our department managers professionally designed reports to help measure our activity.
Recommendations to others considering the product:
Take advantage of their free trial period and be sure to spend some time in their reporting system.
Active avid user
What do you like best about the product?
The ability to schedule to the right time windows
What do you dislike about the product?
Missing other social Media Platforms - such as Linkedin
What problems is the product solving and how is that benefiting you?
Automated Social Media posting
Recommendations to others considering the product:
Plan and design a strategy before starting
Makes my job way easier - everything is in one place!
What do you like best about the product?
My favorite thing about Sprout Social is how easy it is to navigate. It's very user-friendly. My favorite feature is the ability to assign tasks and then get notifications when it's been completed.
What do you dislike about the product?
The only thing that I disliked was just recently changed - they now are up to date with Twitter's recent changes - images no longer count in the character count. When Sprout updated, it was a big game changer.
What problems is the product solving and how is that benefiting you?
It is a big time saver. Instead of having to go back and forth between multiple social media channels, everything is right in front of me. Scheduling posts ahead of time (even months ahead of time) makes it so much easier to finish a task completely and move on to the next.
Recommendations to others considering the product:
The messages and tasks features are great. Take advantage of them.
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