Sprout Social
Sprout SocialReviews from AWS customer
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A comprehensive suite that keeps up with changing trends
What do you like best about the product?
We started using Sprout Social primarily for the ZenDesk integration, and since a lot of our users go to Twitter for help or with questions, it makes it easy for us to flag issues that our support team can then address with all the context they need. I'm also very happy with the new reporting styles they've rolled out.
What do you dislike about the product?
I still require other programs for a lot of social media management, such as Meet Edgar to recycle scheduled content, Iconosquare for more in-depth Instagram trends and analytics, and CrowdFire to manage Twitter followers. For its cost, I would love to see Sprout Social continue to add smaller features. My favorite thing about the tool is that so much functionality is in one place, but they could up their competitive edge by building a few of these smaller tools.
What problems is the product solving and how is that benefiting you?
I rely on Sprout Social for almost all our reporting and analytics, and the Google UTM integration saves me a lot of time when scheduling one-off posts (we still use Meet Edgar for the bulk of our content scheduling). Sprout Social is clean, has great support, and is easy to maneuver. It's a great listening tool and the sort by function (search by keywords or hashtags) is especially useful—no other program has as good search/sort capability for Twitter.
Recommendations to others considering the product:
This is a great tool if you manage several different accounts and require a lot of social listening or a customer support integration—their ZenDesk integration is the best! Also great if you're going to run weekly and monthly reports and care a lot about analytics.
Good Product for what I needed
What do you like best about the product?
Sprout social was one of the easiest platforms to use for basic marketing analytics.
What do you dislike about the product?
I have used the service for a few months while working with a client. I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
We needed a very basic reporting system that was easy to navigate for our client and Sprout social really came through. Loved the reporting dashboard. Only used it for a month but loved it.
Priced for medium sized business
What do you like best about the product?
Easy to set up and better for social listening than Hootsuite.
What do you dislike about the product?
Pricing is a little out of range for small business but does have access to campaigns that can make it worth the price if utilized.
What problems is the product solving and how is that benefiting you?
Social media management
One of the easiest tools out there for social media monitoring.
What do you like best about the product?
How everything is available to you at a glance. Easy to navigate and manage, and great customer support.
What do you dislike about the product?
It seems wholly targeted towards customer service. We're a University, so use it mainly for listening and communicating, but the system is really set up for customer management.
What problems is the product solving and how is that benefiting you?
Ability to schedule social media posts in advance, keeping an ear on what people are saying about us across various channels, easy reporting and all-in-one social management.
Recommendations to others considering the product:
Consider the cost - it can be expensive if you only need casual social media monitoring. It's very robust, but you may not need something as intense as this product if you're only looking casually at your engagement.
The best social media analytics.
What do you like best about the product?
I love the in-depth analytics and the visually appealing interface.
What do you dislike about the product?
No Instagram scheduling and no editorial calendar.
What problems is the product solving and how is that benefiting you?
Being more engaged in social media, social listening and responding quicker. Making sure no interaction slips through the cracks.
Easy to use and great visual reporting
What do you like best about the product?
The reports are extremely easy to report and require very little tweaking or back-end work. I simply input the dates I want and export a beautiful report with audience, conversation and other social media performance data.
What do you dislike about the product?
Sprout would be a great all-in-one service if they offered improved social media keyword tracking or monitoring.
What problems is the product solving and how is that benefiting you?
This saves us time because we no longer need to create manual reports.
Review
What do you like best about the product?
The ability to aggregate all channels into one feed which makes it easy to respond
What do you dislike about the product?
Unable to use emojis - should be able to in future
What problems is the product solving and how is that benefiting you?
Time. Not having to go into different social media platforms
Easy to use Sprout Social
What do you like best about the product?
Great for scheduling social media posts, very easy to use
What do you dislike about the product?
Had to pay more for analytics and reports were good, but could be improved
What problems is the product solving and how is that benefiting you?
Social Media, user insights
Sprout Social is the way to go!
What do you like best about the product?
I love that I can schedule posts to go on my business pages all in one dashboard. I don't need to wait till the day of- I can just input it into the dashboard, select date, and time...and I'm done! Another great feature is that you can view how the post will look like prior to it going live.
Lastly, I love the analytics and reporting that I can just export to learn what's working.
Lastly, I love the analytics and reporting that I can just export to learn what's working.
What do you dislike about the product?
I currently really enjoy Sprout Social and don't have anything negative to say about the platform. Everyone I've worked with has been very helpful and knowledgeable in the space.
What problems is the product solving and how is that benefiting you?
We are using this platform for content marketing across our Social Media platforms, reporting, analytics, social listening, social monitoring, competitor analysis, employee advocacy and more.
Good social monitoring
What do you like best about the product?
I like that you can program and send out tweets. I also, love the queue feature.
What do you dislike about the product?
It doesn't feel like it flows. Needs to be more user friendly.
What problems is the product solving and how is that benefiting you?
Social media monitoring. Still not satisfied.
Recommendations to others considering the product:
I would recommend purchasing the Meltwater version they partnered with Sprout to create.
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