Sprout Social
Sprout SocialReviews from AWS customer
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Making Social Insight Easy
What do you like best about the product?
Visual display of metrics: demographics, engagement, growth, etc.
What do you dislike about the product?
Not detailed enough - would like to be able to view Twitter impressions / metrics based on selected date range
Social Listening not available: should be a one-stop-shop that offers marketers the ability to track, monitor and measure clients across social media
Social Listening not available: should be a one-stop-shop that offers marketers the ability to track, monitor and measure clients across social media
What problems is the product solving and how is that benefiting you?
Looking to gauge and monitor consumer engagement / influencers to help determine content direction
Easy, user-friendly social media management
What do you like best about the product?
There are several of us on my project's social media team. Sprout Social lets us schedule tweets and FB posts when it's convenient for us, while making sure we're not promoting the same thing whoever was on social media duty promoted yesterday.
What do you dislike about the product?
Only one of us can be logged in at a time (we share the account login info, which I know isn't a best practice, but we're basically a nonprofit). Composing a tweet and step away for a moment? Someone else hops on and kicks you out.
What problems is the product solving and how is that benefiting you?
Sprout Social lets us manage all our social media accounts in a central location. It also allows us easy access to our metrics, which is important for our funder (funders love data).
Best social media management software i have used
What do you like best about the product?
The scheduling makes it so much more manageable to manage our social accounts. Sprout social is a complete package when it comes to our entire social presence.
What do you dislike about the product?
Nothing, they are constantly updating and every "I wish it...:" we have had over the past 3 years of using Sprout Social has some to fruition.
What problems is the product solving and how is that benefiting you?
Timing, overall analytics of system, resources management, engagement with our audiences
Recommendations to others considering the product:
I highly recommend it for those with teams that manage many social media accounts.
Extremely user-friendly; better suited to larger teams
What do you like best about the product?
Their customer service is responsive, the product itself is great for keeping organized, and the reporting functions are awesome. f we were a larger office, I'm sure we'd find it to be even more useful, since
What do you dislike about the product?
The cost is a bit prohibitive. While the product itself is the best of its kind, in my experience, we don't 'NEED' all the conveniences of this software and it's hard to justify the cost with such a small team using it, when we can get our must-have features from much cheaper software. With that said - Sprout is great; it's just more than we need. If we were a bigger company I would definitely continue to use it.
What problems is the product solving and how is that benefiting you?
It's incredibly easy to track conversations, mentions, prospects, etc. The team organization tools are simple and sophisticated and ensure that every team member's responsibilities are clear and that the administrator can easily review and ensure everyone meets their responsibilities. The content accumulation ability is fantastic, and the reporting functions are so clear, easy-to-read, and ultimately just really well designed.
Great monitoring tool
What do you like best about the product?
The visual reports are a great snapshot.
What do you dislike about the product?
Some of the filters to add handles, groups can be a little confusing.
What problems is the product solving and how is that benefiting you?
Visualization of high level campaign performance. The downloadable reports are an added value.
My go-to product!
What do you like best about the product?
I love Sprout Social! After multiple rounds with multiple companies, my nonprofit had yet to find a product that would allow us to both schedule and analyze content easily, effectively, and inexpensively. Everything we found seemed to offer too many bells and whistles for too high a price, without allowing us to easily access the basics that a smaller organization like our needs.
Enter Sprout Social, which has a great nonprofit rate and offers exactly what we'd been looking for. I use it to schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Sprout Social is incredibly easy to use and for the rare times when it's not, or when something goes glitchy, the company's staff is easy to reach, friendly, and helpful. They also offer an app that helps me keep track of my work accounts on the go, both on-site at events and in my everyday life when I want to keep an eye on our work without sitting down at a laptop and going full bore on the weekends. I can't recommend Sprout Social highly enough.
Enter Sprout Social, which has a great nonprofit rate and offers exactly what we'd been looking for. I use it to schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Sprout Social is incredibly easy to use and for the rare times when it's not, or when something goes glitchy, the company's staff is easy to reach, friendly, and helpful. They also offer an app that helps me keep track of my work accounts on the go, both on-site at events and in my everyday life when I want to keep an eye on our work without sitting down at a laptop and going full bore on the weekends. I can't recommend Sprout Social highly enough.
What do you dislike about the product?
I've had a few issues with the Sprout Social app, which for awhile just straight-up didn't work. I contacted the Sprout Social staff, who were friendly and helpful, but unfortunately, it was a slow fix that kept me from being able to use the app on the go for quite awhile at a time in our organizational life when it was very much needed. I have since experienced on an off issues with the app, though never with the site itself.
I look forward to future developments, like being able to directly schedule Instagram posts and being able to tag other users in images posted to Twitter.
I look forward to future developments, like being able to directly schedule Instagram posts and being able to tag other users in images posted to Twitter.
What problems is the product solving and how is that benefiting you?
We use Sprout Social schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Recommendations to others considering the product:
Sign up for the company's free trail period, during which you'll have full access to the full range of Sprout Social offerings, including customer service assistance and feedback from its staff. This is a great way to figure out if the product is for you and to glean initial analysis of your social media content performance.
Sprout Social Solved Our Social Media Problems
What do you like best about the product?
Sprout Social is an amazing product, and we have absolutely loved having it. However, what sets Sprout above everyone else is their customer service. Ian is absolutely awesome to work with - he responds nearly immediately to any questions or issues we may have. As a company, Sprout is proactive with their communications, constantly letting us know what's coming down the pipeline and diligently working to implement any suggested changes/improvements we have.
What do you dislike about the product?
Truly, our only complaints are about Sprout's limitations, which are set by the social platforms themselves. For example, we want to be able to schedule Instagram posts ahead of time. However, Instagram doesn't allow that, so we can't do it through Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to funnel all of our social media interactions into one central folder, including search and response. This makes monitoring for multiple pages per client a breeze. Additionally, the ability to customize link preview images and text for posts that we schedule through Sprout keeps us from having to schedule natively. This allows us to schedule a month's worth of content quickly and efficiently.
Recommendations to others considering the product:
If you are managing multiple pages/accounts, Sprout is the way to go. They literally save us hours of time daily. Their dashboards are wonderful, and their product is extremely easy and intuitive to use. The analytics available are also helpful in tracking campaign efforts and competitor sentiment. Further, their customer service sets the bar.
Very user friendly
What do you like best about the product?
Sprout is very organized and easy to use
What do you dislike about the product?
I wish Instagram was connected, at least to notify of post like Hootsuite
What problems is the product solving and how is that benefiting you?
Deeper analytics, better engagement
Great, easy to use service for smaller brands
What do you like best about the product?
Easy to use, great overview for tracking campaigns and social media analytics for a small to medium business.
What do you dislike about the product?
May not be appropriate to use for large brands/campaigns
What problems is the product solving and how is that benefiting you?
Offers insights into social media campaigns and provides details not obtained through social media channel's analytics tracking.
Sprout Social Excels in Reporting Functionality
What do you like best about the product?
The reporting functionality of SproutSocial is why our organizations decided to make the switch. They provide you with detailed metrics, a downloadable analytics dashboard, and give you the insight you need to make smarter social decisions.
What do you dislike about the product?
The Feed Page of SproutSoical is not the best. Would prefer them to take an approach more like Hootsuite and allow for multiple streams and list capabilities. Easier navigation would be helpful when you are trying to keep up with the fast pace of social feeds.
What problems is the product solving and how is that benefiting you?
We are trying to increase our social presence and come up with a more comprehensive strategy for posting and utilizing each channel. Again the reporting functionality is the main reason we use Sprout, as it gives us the information, direction and flexibility we need to collect and report out on the data.
Recommendations to others considering the product:
Start off using the trial, explore all functionalities, explore their webinars, and utilize customer support to ask questions and gain all the facts before deciding.
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