Sprout Social
Sprout SocialReviews from AWS customer
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Great platform for our cost conscious business model.
What do you like best about the product?
The ability to group social network channels together into subsets is very practical and functional for our model which allows each store to have their own separate social channels. It allows me from a central point to communicate messages in specific subsets of stores, etc. We are also very cost-conscious so sprout social's model fits our model well, because it has a wide array of uses which can be fit under the same once a month cost.
What do you dislike about the product?
The one thing I would like to see, is away for reports to be automatically scheduled and generated after the end of the previous month.
What problems is the product solving and how is that benefiting you?
The primary problem which sprout social helps to solve is monitoring social feedback at all of our store locations. The obvious benefit is being able to respond to customers across markets.
Recommendations to others considering the product:
I would highly recommend sprout social, it offers a myriad of monitoring options and baseline social metric data.
Monitoring Kicking It Up A Notch
What do you like best about the product?
I like the interface and the ease of use for multiple accounts. It gives you a robust page that looks nice.
What do you dislike about the product?
The product is fine. The pricing might be an issue. It depends on what the needs are for monitoring and how economically-minded those running the accounts might need to be.
What problems is the product solving and how is that benefiting you?
It's not so much a problem that's being resolved. It's being able to track the engagement and to be able to do so with ease.
Solid social media management
What do you like best about the product?
They have a solid product backed by a rockstar customer service team. SproutSocial looks better than most other social media management platforms out there, and it offers a robust set of features.
What do you dislike about the product?
I wish there were a free tier for small companies like ours that can't justify the monthly cost.
What problems is the product solving and how is that benefiting you?
When we had numerous Twitter and Facebook accounts to manage, SproutSocial made it a breeze to post and track them all in one place.
Great platform
What do you like best about the product?
That I can schedule my posts on multiple platforms for multiple clients.
What do you dislike about the product?
Not the best analytics for all platforms. Facebook analytics don't match Facebook insights.
What problems is the product solving and how is that benefiting you?
Time - this saves me a lot of time.
Recommendations to others considering the product:
Better analytics
Sprout Social the market leading one-stop shop for social media
What do you like best about the product?
- The ability to see all messages, from multiple networks and searches in one inbox
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
What do you dislike about the product?
- There are a few bugs, as with any growing platform trying to keep up with all the social network changes
- Would be good to have YouTube added and paid social
- Would be good to have YouTube added and paid social
What problems is the product solving and how is that benefiting you?
Time saving - scheduling, reporting, responding is super simple. Easy to roll out to colleagues with good message approval workflows.
social listening is a crucial part of all campaigns, across social pr and other channels now.
social listening is a crucial part of all campaigns, across social pr and other channels now.
Recommendations to others considering the product:
Go for a free trial - they are super helpful and you have no obligation to sign up (although I'm sure you will).
Fulfilled basic needs, not as robust for deeper social media engagement
What do you like best about the product?
It is very user friendly and easy to navigate
What do you dislike about the product?
It feels pretty basic with its features. Wish it was more robust and had more in-depth features
What problems is the product solving and how is that benefiting you?
Analytics and determining target audience. Reports on Sprout are so easy to maintain and export!
Recommendations to others considering the product:
Learn as much as you can to take advantage of all that Sprout has to offer
Streamlined Social Support Experience
What do you like best about the product?
The ability to process comments quickly in the Smart Inbox is invaluable, particularly for a team that handles multiple social pages with thousands of comments that don't actually need a response.
What do you dislike about the product?
Being able to have keyword triggers to flag priority messages would be nice, as would being able to have more bulk solve options.
What problems is the product solving and how is that benefiting you?
Being able to quickly shift through the noise and get to folks who actually need support. This is extremely important for a barebones social support team. Without this tool there's no way we would be able to help everybody who comes to us on social networks or measure the volume of particular issues in that channel.
Recommendations to others considering the product:
Consider whether you have time to actually review every single comment your page(s) receive. Keyboard shortcut mode in the smart inbox makes it easy to breeze through comments, but there aren't a lot of bulk solve options, so you could potentially waste a lot of time clearing comments not needing answers.
Cultivate an Engaged Social Media Community
What do you like best about the product?
Sprout Social allows you to streamline your social media workflows for optimal engagement and interaction with your community. Whether your social media team is a team of one or 10+, Sprout Social excels in team collaboration and efficient single-stream feed capabilities. All your internal and audience communications are in a central location and pertinent content scheduling and analytics are right at your fingertips. If you want to see the big picture on your in-house and client social media accounts, from team performance to community engagement, Sprout Social has you covered.
What do you dislike about the product?
There's not any particular features that stick out as dislikes at this time. Perhaps the time from novice to expert can be a bit tedious. However, I believe this is a necessary process to attain efficiency and become skilled in social media management and strategy.
What problems is the product solving and how is that benefiting you?
With Sprout Social, we're solving our problems of a) efficient social media management and content delivery and b) streamlined community engagement. Our content strategy and creation workflow times have dramatically decreased and our social media community management capabilities have significantly increased since our adoption of Sprout Social. Now, we no longer have to hunt through several Excel spreadsheets for create and schedule content or create weekly, monthly, and quarterly reports. All of team communications, content, and analytics are in one space, which makes for quicker new hire on-boarding, training, and management.
Recommendations to others considering the product:
Don't hesitate to setup your demo and have a walkthrough with a Sprout representative. Once you see the ease of use and practicality offered by the platform, I have no doubt you will have found your forever Social Media Management solution.
Ease of use, great support
What do you like best about the product?
Gib went over and above on our kick off calls - transparently explaining the various features of the platform and followed up and acted quickly upon any concern I had.
What do you dislike about the product?
Landscape by Sprout social is a great tool for resizing images for different formats - this should be integrated with the platform! Also, the scheduling feature could use some beefing up - but overall a very user friendly experience.
What problems is the product solving and how is that benefiting you?
As a small, resource constrained marketing team we needed an easy to use, readily industrialized solution. Sprout provided great insight into the performance and monitoring of all of our social media channels that we previously didn't have.
Recommendations to others considering the product:
Start a trial - you'll see its much easier to use than competing vendors.
Marketing Coordinator
What do you like best about the product?
Love the costumer service and analytics available. I wish it was easier to schedule via phone.
What do you dislike about the product?
Instagram instigation just became available, that seems a tad late to my review. Additionally, I wish there were more video capabilities available outside of Facebook.
What problems is the product solving and how is that benefiting you?
Planning, scheduling, and keeping our creative department ahead of schedule.
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