Sprout Social
Sprout SocialReviews from AWS customer
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4,028 reviews
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Easy-to-use and reliable platform.
What do you like best about the product?
Sprout makes life so much easier for social media marketers.
What do you dislike about the product?
Occasionally reports do not seem accurate.
What problems is the product solving and how is that benefiting you?
We schedule all of our content out a week in advance then don't worry about it again. It is a relief to know that our clients are constantly posting without us having to be on at all times.
Sprout Social Love
What do you like best about the product?
Very intuitive user interface. Great connectivity. Superb customer service.
What do you dislike about the product?
There's nothing I dislike about Sprout. x
What problems is the product solving and how is that benefiting you?
It's the nerve center of my business. I couldn't get by without it.
Sprout Review
What do you like best about the product?
The smart inbox & the scheduling feature, tagging
What do you dislike about the product?
unable to export incoming conversations.
What problems is the product solving and how is that benefiting you?
We are able to track our conversations and categorize them in a way that makes sense for our goals
Really good for ease when it comes to community management
What do you like best about the product?
How everything message wise is all in one place and you can therefor go through messages and get rid of irrelevant ones.
What do you dislike about the product?
How you can't search for peoples names (eg customers) if you want to find their messages.
What problems is the product solving and how is that benefiting you?
By using sprout, it is easier to keep a track of complaints and therefor see patterns/re-occurrence's
Sprout makes my job easier and more manageable.
What do you like best about the product?
Scheduling and monitoring content. Reports are great!
What do you dislike about the product?
I wish Instagram would publish when scheduled.
What problems is the product solving and how is that benefiting you?
Sprout helps with time management. And it helps to clearly plan for campaigns.
Exactly What We Needed
What do you like best about the product?
Ease of use, simplicity and functionality make this one of the most straightforward social media tools available. Also, it's a great price point, so it's not a budget breaker.
What do you dislike about the product?
Like all software, there are some bugs - but I have to imagine it will get worked out with time. Overall, it's great.
What problems is the product solving and how is that benefiting you?
A lot of it came down to time management and getting the same message out across platforms. Customer interaction is also a big part of what I do, so having a space to perform all of those tasks has been a boon to both productivity and growth through engagement.
Recommendations to others considering the product:
It's a cost effective way to manage your accounts and engage through social media. Give yourself time to learn the ins and outs (not that its overly complicated, but I'm sure there are things I don't know how to do yet). One thing that I love: it's a great collaboration tool (at least in my limited use of that functionality), so it's great for a single user and for multiple users.
simple to use and beneficial program
What do you like best about the product?
The reporting and customer connection
What do you dislike about the product?
having to create a keyword for each acct
What problems is the product solving and how is that benefiting you?
social reporting/engagement
Mazda UK and Sprout
What do you like best about the product?
The smart inbox made it easier for us to assign tasks across multiple team members
What do you dislike about the product?
I wish that you could bulk tag and tag sentiment
What problems is the product solving and how is that benefiting you?
problem solving customer service responses.
Sprout makes managing social media an engaging experience
What do you like best about the product?
The inbox for messages, ability to task, ability to save and email messages, ability to schedule and review schedule, analytics, posting options.
What do you dislike about the product?
I wish the Facebook targeting tool reset after each use. It also used to be easier to navigate through the calendar.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our social media profiles in one easy-to-use, reliable interface. It has allowed us to prioritize and assign social media tasks efficiently throughout the ministry.
Recommendations to others considering the product:
Sprout will make your social media management tasks much easier, with a pleasing but powerful interface.
Great curator of insights
What do you like best about the product?
I like the one-stop-shopping nature of Sprout for analytics as well as for publishing. I work on 6 TV shows, each of which has multiple social accounts. Sprout is very helpful in juggling all of these properties at once.
What do you dislike about the product?
I would really like to see YouTube analytics added in. I'd also love a bit more of a sentiment measurement. Additionally, I'd like the limitations of lists to be removed. I'm unable to use Sprout's comparative data features because we examine many other accounts as competitors.
What problems is the product solving and how is that benefiting you?
I use Sprout mostly for analytics. It is a great tool that allows me to explore data from any time period with more ease than the social platforms' native insights.
Recommendations to others considering the product:
This is a great tool for examining your own social accounts.
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