Sprout Social
Sprout SocialReviews from AWS customer
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Intuitive interface
What do you like best about the product?
Sprout Social is so much more intuitive to the user than any other social media management system I've used. It is easy to navigate between creating content, and all the other tasks that go into a good social program - following live conversations, finding likeminded users, replying to messages, and the like.
What do you dislike about the product?
As a company focused on video, I wish the direct upload capabilities of Sprout were more robust - allowing for adding tags and transcripts.
What problems is the product solving and how is that benefiting you?
We are growing our audiences across our film projects and better able to capture data about those audiences.
The best social media management tool our agency has used!
What do you like best about the product?
Sprout allows us to seamlessly manage more than 40 clients across their various platforms. From posting to listening to reporting, Sprout helps us do it all!
What do you dislike about the product?
As an agency, most of our Account Executives manage multiple accounts. By toggling between folders for clients, things can be a little more cumbersome. It would be really helpful to have a dashboard to help with this!
What problems is the product solving and how is that benefiting you?
Sprout is easy to use, allowing us to concentrate on making the best products for our clients.
Recommendations to others considering the product:
Really lean on their customer service! They can help answer so many questions!
Long Time Fan
What do you like best about the product?
When you have an issue, Sprout answers very quickly via Twitter
What do you dislike about the product?
A little difficult to search for accounts you don't follow.
What problems is the product solving and how is that benefiting you?
Being able to analyze accounts for my clients as well as schedule their posts.
Great for small or medium-sized companies
What do you like best about the product?
User experience, mobile app, user permission settings, content publishing approvals
What do you dislike about the product?
Customer service reporting, tag reporting, inability to tag or see tags in various message views, ineffective artificial intelligence/machine learning to help with responding, inability to set user status when out of office, inability to store common responses.
What problems is the product solving and how is that benefiting you?
Improved customer service. Made significant progress in this area.
Sprout Social makes my job easier, more efficient and more fun!
What do you like best about the product?
The ease of making adjustments to scheduled posts and PDF list reports.
What do you dislike about the product?
Just waiting on the Instagram connection.
What problems is the product solving and how is that benefiting you?
Effective weekly engagement analysis is very helpful!
Recommendations to others considering the product:
Makes social media management effective and fun!
Comprehensive social media management
What do you like best about the product?
It's easy to monitor all social platforms and engage with users in one place.
What do you dislike about the product?
Reporting options could be more extensive
What problems is the product solving and how is that benefiting you?
Ensuring a high response rate to social comments and check-ins.
Recommendations to others considering the product:
Research reporting options prior to use
I recommend Sprout to everyone
What do you like best about the product?
Reports are beautiful, easy to interpret, and easy to present to clients.
What do you dislike about the product?
Every time I read the word "Other" in a report and have to go outside of Sprout Social to figure out what it is.
What problems is the product solving and how is that benefiting you?
Measuring social media and helping clients interpret their data.
Recommendations to others considering the product:
Do it.
Sprout Social is a vital part of my day-to-day workflow.
What do you like best about the product?
I love that Sprout Social allows me to control all of our social monitoring, management and analytics in one location. I am able to quickly see any incoming messages, discover potential outreach and report on recent activity. The social inbox and historical record of a conversation with a social contact is unmatched. Seeing past interactions with a social profile is vital and helps us gauge how our organizational mission is being achieved.
What do you dislike about the product?
My one area of improvement for Sprout Social is with pulling in content for use in posting. I wish there was an easier way to pull in RSS feeds and attribute them with Google Analytics campaign tagging before scheduling a post on a social network.
What problems is the product solving and how is that benefiting you?
Sprout Social has allowed the Pennsylvania Association of Realtors® to get a better handle on our social footprint. We are able to analyze what works for social posting and develop a plan to improve our social impact.
Fast, easy, and very helpful.
What do you like best about the product?
The scheduling and queue tools are amazing to help you get certain posts out when you need to!
What do you dislike about the product?
Not able to post the same tweet daily within a 24 hour period.
What problems is the product solving and how is that benefiting you?
This is helping with social marketing automation for our various clients as well as a way to provide them with reports and understanding of where they stand.
Recommendations to others considering the product:
It is great for multiple accounts, competitor comparisons, and reports.
Helpful
What do you like best about the product?
Sprout keeps all conversations, reporting, and scheduling in one place
What do you dislike about the product?
It's difficult to see the original tweet often when trying to see what someone replied to on the main screen. Also instagram is confusing to schedule.
What problems is the product solving and how is that benefiting you?
reporting for social media
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