Sprout Social
Sprout SocialReviews from AWS customer
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The Best SM Tool Available
What do you like best about the product?
Sprout Social is easy to use, adaptable to multiple styles of management, and easy to train newbies in. Not a day goes by when I don't use this tool for scheduling, publishing, reporting, or even useful procrastination (aka. inspiration).
What do you dislike about the product?
Adding a single user a Premium account - which we use - ups the cost significantly.
What problems is the product solving and how is that benefiting you?
Time efficiency is better, and the reporting modules allow for deeper insights into timeframes that the actual platforms don't usually provide. In addition, Instagram scheduling and LinkedIn reporting are always a problem to master, but not with Sprout.
Recommendations to others considering the product:
If you're looking for an all-in-one monitoring, scheduling, and publishing Social Media Management Tool Sprout Social is the best one on the market. You get great customer service, deal with accommodating individuals, and get to use a tool that gives you the best bang for your buck as far as I'm concerned.
Sprout is great but not spontaneous enough
What do you like best about the product?
ability to work together on projects, option to schedule posts ahead of time
What do you dislike about the product?
waiting for approval takes away of the spontaneity of social media
What problems is the product solving and how is that benefiting you?
refreshing Facebook site, answering comments and messages
Great for reporting and scheduling but too expensive for start ups.
What do you like best about the product?
The reporting and scheduling functions are good.
What do you dislike about the product?
Sometimes the reporting isn't exactly what you need and it is very costly so not applicable for new businesses.
What problems is the product solving and how is that benefiting you?
Scheduling, monitoring and reporting.
Great product
What do you like best about the product?
Sprout Social has great analytics and is very user-friendly!
What do you dislike about the product?
Sprout is more expensive than alternative products.
What problems is the product solving and how is that benefiting you?
Sprout Social enables our team to collaboratively work on social media and also monitor conversations.
Recommendations to others considering the product:
Sprout Social has very rich analytics that is useful as we plan our social media strategy.
Sprout Social makes community management across teams easy
What do you like best about the product?
I like being able to manage incoming messages across multiple team members, especially seeing when someone's already responding to a message.
What do you dislike about the product?
I feel there are some bugs with the mobile app. I can't see the full messages, sometimes the actions I make on the app don't actually happen (deleting comments etc)
What problems is the product solving and how is that benefiting you?
How to manage incoming messages across people and a range of Facebook activity - especially posts with a longer tail and Facebook ads.
Sprout Social use
What do you like best about the product?
Easy, manageable way to see a lot of different messages coming in from a lot of different sources.
What do you dislike about the product?
Sometimes when you have a link that has a photo attached it shrinks the image on Facebook and doesn't come out the same as if you added the photo and the link separately. Also, our instagram scheduling doesn't seem to work. I love this feature and would love to use it more. Especially in the weekends. Sometimes the analytics for Sprout Social are out of sync with the Facebook ones.
What problems is the product solving and how is that benefiting you?
A lot of comments coming in and monitoring those in terms of risk to the company.
Fantastic platform for an agency
What do you like best about the product?
One of my favourite things about Sprout Social is the level of support we get from their team - no matter how small the issue, I can always count on our relationship manager to find a solution for us or source information from somewhere else to make sure we have an answer.
What do you dislike about the product?
Occasionally the reporting can be buggy, but it seems like this is the case across the board with these platforms. Sprout Social does a good job of working with the relevant APIs to get things moving.
What problems is the product solving and how is that benefiting you?
We have multiple clients that we manage social media assets for, with some of them using their own Sprout Social accounts and providing access to us and regional managers across the world to allow them to contribute to the global marketing strategy.
Sprout makes our jobs more enjoyable and efficient - thanks for that!
What do you like best about the product?
I love that Sprout gives our team access to so many accounts in one place - it really streamlines the process.
What do you dislike about the product?
For our business, sometimes sorting through the different features of Sprout turn up more that we don't know how to take advantage of than we do - there seems to be a big learning curve on how to best use the features by individual business. One size doesn't always fit all.
What problems is the product solving and how is that benefiting you?
One of the biggest things for our team is solving the issue of having frequent social engagement - Sprout makes it easy across dozens of accounts!
Recommendations to others considering the product:
Evaluate your business needs first - I think we bit off more than we could chew with Sprout, but we're only finding Sprout's worth as time goes on. Plan ahead!
Best option we have found for managing all social media channels.
What do you like best about the product?
It combines all social media channels into one easy to manage inbox. No need to go to separate website to answer all our customers. It can be done on one page. It also makes it much easier to answer EVERY comment or message without missing ones that get buried on Facebook,
What do you dislike about the product?
The "task" feature could use some work. When assigning a task it should have the option to auto assign future responses to that team member. When you are going back and forth with a customer it is annoying to have to assign every single message to a certain team member.
What problems is the product solving and how is that benefiting you?
Saving time on social media management and monitoring. We are able to offer better customer support by using Sprout. It makes it easy to answer every customer without missing a single message. It's also great if you work with a team of multiple social media managers.
Mostly satisfied
What do you like best about the product?
I think the scheduling features are very easy to use.
What do you dislike about the product?
I feel like I'm missing out on capabilities like scheduling tweets with videos - only photos will load. Gifs have never worked for me in either Facebook or Twitter scheduling. My scheduled messages will often not go through, and only sometimes do I receive the error notification. Other times I will discover later on that my message didn't post, which is very disappointing for an editorial calendar.
What problems is the product solving and how is that benefiting you?
Efficient use of time in scheduling and reporting. Bringing all incoming messages together and search options.
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