Sprout Social
Sprout SocialReviews from AWS customer
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Time saver
What do you like best about the product?
I love that I can schedule posts on multiple social media accounts and reschedule posts I've previously sent
What do you dislike about the product?
I hate that if I accidentally click outside of the posting box, I lose the post I was working on!
What problems is the product solving and how is that benefiting you?
Time management
Amazing service
What do you like best about the product?
I love the platform and the customer service
What do you dislike about the product?
That I can't see the instagram photos in a grid when I schedule them.
What problems is the product solving and how is that benefiting you?
No problems. The reports are amazing.
Good, but very pricey and incomplete scheduling tools.
What do you like best about the product?
Scheduling tools are good, I joined for the Analytics tools because they save me a lot of time and look quite nice.
What do you dislike about the product?
You can't schedule videos which I think is shocking consider how expensive Sprout is. It really is an investment and as a small business the only reason I'm still on Sprout is because of the Anayltics. I would probably move to other platforms. If you're automating Facebook from here, it won't tag the right people, and when it posts links, it doesn't show the link preview which is so annoying because that's vital for engagement. Scheduling tools are better elsewhere.
What problems is the product solving and how is that benefiting you?
Having all of my client's social media accounts in one place. Easy and quick Analytics documents which really saves time.
Recommendations to others considering the product:
If you schedule a lot of videos this isn't for you. Try using Later instead it's much better fit for this purpose.
Comprehensive but not intuitive
What do you like best about the product?
Combining all messages into a single inbox is a huge time-saver. It's also fairly easy to search.
What do you dislike about the product?
Reporting is pretty limited, and the UI is spread out - it can take several clicks just to get where I want to go.
What problems is the product solving and how is that benefiting you?
We have 14 different social accounts that we manage internally from our marketing team. Sprout Social enables us to manage them all from one place at scale.
Love it
What do you like best about the product?
Sprout Social is highly useful and intuitive for scheduling social content.
What do you dislike about the product?
While new features keep rolling out, sometimes they are a bit slow on adding updates.
What problems is the product solving and how is that benefiting you?
It's great.
Great Analytics Tool for Social
What do you like best about the product?
Easy to use, great analytics for social platforms. Reports are customizable and super useful.
What do you dislike about the product?
No hashtag tracking feature - this would make it the perfect software.
What problems is the product solving and how is that benefiting you?
Ability to track growth of social accounts and monitor who community is. Great demographic info per channel.
Recommendations to others considering the product:
Great tool, has everything but hashtag tracking.
Sprout Social Review
What do you like best about the product?
I love the analytics that Sprout provides. They are visually pleasing and it is easy to find your information all in one place. I also really enjoy the way in which you can see all of your incoming messages. It is very cool how you can see the individual's account that has interacted with you.
What do you dislike about the product?
I don't like the publishing feature. It is hard to navigate through and it has led me to utilize other platforms, instead of Sprout, because of this. Other than that, I really enjoy using Sprout and think that it is a very good social media management tool.
What problems is the product solving and how is that benefiting you?
We are able to better understand our audiences and to better target various ad campaigns. Also, it has helped us to better communicate with our followers, influencers, etc. via the platform. The visual aesthetics of Sprout are very impressive.
Recommendations to others considering the product:
Pretty user-friendly; good for beginners getting the grasp of social media and has some neat features that allow for automatic posting.
Gets the job done - continues to add new features
What do you like best about the product?
I love Sprout's listening feed - it makes it easy for my teammates and I to respond to and clear notifications, assign each other tasks, and get a pulse of the conversation happening around my company.
What do you dislike about the product?
We used to use a software that would publish our content out at an optimal time based on our audience behaviors. It also predicted how well your content would resonate as you were writing it, which challenged you to write better content. Sprout doesn't offer these same features.
What problems is the product solving and how is that benefiting you?
It brings our social publishing and listening under one platform that's cost effective and easy to use. It helps the team work better together because of the task features. It has great reporting included in the platform.
Recommendations to others considering the product:
Get in touch with someone from the team to learn about the extent of the platform - we actually have a meeting next week with our region's account executive to see what we aren't utilizing!
Terrific platform with great customer support
What do you like best about the product?
The customer support at Sprout is par to none. The associates I've worked with have nearly become friends as we've worked together to make sure that I understand all of Sprout's facets and make sure I'm using the platform to its fullest potential. They even sent me a SproutSocial onesie when I told them I would be offline for a while last year when I was pregnant with my daughter! The platform itself is nearly a one-stop shop for social platform management, analytics and even competitor comparison.
What do you dislike about the product?
If there is one thing I wish they had to truly make it so I didn't need to use any other platforms, it would be a contest component. Right now I have to use another platform to run contests on my Facebook page. It would be so beneficial if this was something Sprout offered.
What problems is the product solving and how is that benefiting you?
I'm doing more social listening with Sprout, which allows me to find my followers and others talking about me and my books, even if they aren't following me yet. It also helps me be much more efficient answering tweets and Facebook comments all in one place, freeing up time for me to get back to my writing.
Recommendations to others considering the product:
If you're looking for a platform to manage all of your social accounts in one place, Sprout Social is the platform for you. Not only does it give you a dashboard from which you can perform all of your needed social functions, but you can get real time analysis of your followers, your posting and your competition. Add the next level of customer service to the mix, and it truly is nearly perfect.
Great Way to Schedule Twitter
What do you like best about the product?
The publishing widget for Chrome makes it easy to share articles with tracking URLs and you can plan out your tweets months in advance
What do you dislike about the product?
Some of the reporting statistics don't seem to be true. Such as hashtag engagement on instagram.
What problems is the product solving and how is that benefiting you?
Sprout allows me to schedule out tweets 6 months in advance and engage with users who use our hashtags or profile tags.
Recommendations to others considering the product:
It's a great platform but don't rely on it for reporting.
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