Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Review
What do you like best about the product?
I like the organization aspect of the site, but do not find it as necessary to use in my work space.
What do you dislike about the product?
Not really a necessity in regard to tools I use at work. Can be helpful, but not always needed.
What problems is the product solving and how is that benefiting you?
Monitoring social media posts-- likes, comments, views, etc.
Recommendations to others considering the product:
Great if your client uses many social media platforms at once for campaigns.
Overall, a Great Solution for Social Media Managers & Teams
What do you like best about the product?
Smart Inbox, Publishing Tools, Tagging, Reports.
What do you dislike about the product?
I love the tagging feature for categorizing posts, but one drawback is that when you create a new post, whatever tags that were last used carry over (they are pre-populated for the next post). This is especially annoying when you are using the "send again" feature for a previously sent post but the tags affiliated with that sent post are not carried over to the next one (instead, it defaults to whatever tags were last used).
What problems is the product solving and how is that benefiting you?
Managing content publishing and engagement, performance analysis, influencer prospecting, competitive analysis.
Great Experience, A Bit Pricey
What do you like best about the product?
Love that I can post for all of my clients across all of the platforms. Love how I can see all of the scheduled and posted posts. It is a fabulous tool for my small agency. LOVE the ability to set up Instagram posts and have them so easily sent to my phone. Not sure if there is another place to add this, so going to add it here. I would love to see a product like Later.com offers. Linkin.bio I used it with my own personal account and have considered moving my clients over as well so I can offer this for them. It's a great tool that allows for actual links to blog posts, products, etc. on Instagram.
What do you dislike about the product?
My only dislike is the price. For a small agency it's a significant monthly fee which I don't mind paying because the product is so great. That said, when I tried to add my assistant to the account I was told it would double the fee. It feels like $150 should cover a small agency and 1-2 additional employees.
What problems is the product solving and how is that benefiting you?
Simplification. Everything in one place. Responding, tracking, analytics, scheduling. Sprout Social has simplified my day and saved me a ton of time.
Solid Tool for Basic Social Media Support
What do you like best about the product?
Sprout Social is easy to set up and use. Instagram is included in the platform. Whenever I have a question, customer service is spot on and fast. This isn't the most sophisticated tool but they don't make promises to deliver on what they can't, unlike many other tools out there.
What do you dislike about the product?
Would like more in-depth data, especially for Twitter and Instagram (why can't SS pull impressions and reach if I can see them in mobile?) and better syncing through social APIs, often there is a slight variance. Would LOVE Pinterest in here as well.
What problems is the product solving and how is that benefiting you?
I use SS to schedule posts for clients and help pull data for monthly reporting. SS has been the most reliable scheduler I have used and I do enjoy the "engaged user" insights for Twitter and Instagram.
Recommendations to others considering the product:
Great scheduling tool and high level basic data.
Powerful organizing tool
What do you like best about the product?
Sprout offers the ability to maintain multiple profiles at once and keep track of all scheduled messages with ease.
What do you dislike about the product?
I sometimes receive errors that are difficult to understand what went wrong, once in a while messages will fail.
What problems is the product solving and how is that benefiting you?
We have multiple profiles to keep track of and it makes it easy to schedule the same message from multiple accounts.
Great product, simple, effective and cost efficient!
What do you like best about the product?
I love that it is easy to use. The analytic tools are great and meet all my current needs. The interface is extremely user-friendly and tech savvy. The set-up was super easy and the reports and analytics have been spot on and easy to read. They have great support as well, so anytime I have ever had a problem it has been solved in just a matter of minutes
What do you dislike about the product?
I haven't had too many problems with it, a few bugs, and a few questions but support has been right there to help me. It would be great if they added Youtube, and setting up Facebook could be a bit easier. I would love if they could add in more tutorials to help me continue to optimize my experiences.
What problems is the product solving and how is that benefiting you?
I am the only person monitoring social for my company so it is great to have all the analytics for our profiles in one place. The reports are easy to read and have worked great in my reports. I have found solutions on how I can better utilize my social campaigns and what my company is currently doing on social. It has been very easy to manage the accounts and use the social customer service functions as well so that we an offer support to our customers via social.
Recommendations to others considering the product:
It is an awesome product, definitely, do your research and the trial to make sure it meets your companies needs, but I don't think you will be disappointed.
Sprout is AWESOME!
What do you like best about the product?
I love that I can keep track of, and use all my connected platforms through Sprout. It really is efficient.
What do you dislike about the product?
Our account sometimes will kick us off (we only pay for one user), but that's obviously an easy fix.
What problems is the product solving and how is that benefiting you?
Honestly, nothing to fix. Its benefits are mainly its efficiency.
Recommendations to others considering the product:
Use it! It really is a time saver!
Very little onboarding required, great for collaboration
What do you like best about the product?
Easy to use interface, connects to many social accounts. I worked on a social media team of 3-5 people, but I know that the other team members at the PR org used it to post for their clients, so I know that the program has way more capabilities than I used.
What do you dislike about the product?
Either we didn't know about it, or we didn't use it, but my team did all of our drafting in a separate google doc. An in-program collaborative drafting feature would be nice.
What problems is the product solving and how is that benefiting you?
Ability to plan social media posts at the beginning of the week, set it and forget it. We were trying to establish our company as a "lifestyle" organization in addition to the services we offer, and we all know that being active on social is a key component to that! I also like that Sprout generally has crowdsourced user support (i.e, easy to google whatever problems that you're having.)
Recommendations to others considering the product:
I would get really into the analytics of it if I were still working with Sprout (I've shifted teams). Sprout always had a lot to say about what was going on, but my role was mostly as content creator and uploader, without really getting into the analytic aspect of it, which is a shame. Sprout really cuts down on time in the planning stage, so I would use the time you save by employing sprout to customize the content to each platform that you'll be using it on. I'm sure Sprout will only grow and improve.
Not All It's Made Out To Be
What do you like best about the product?
Sprout Social conveniently consolidates all of our social media channels into one easy to manage feed.
What do you dislike about the product?
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check.
Secondly, the customer service contradicted themselves and left us hanging. We added a second username and Sprout Social was kind enough to prorate the cost to only be charged the remainder of our current one year contract for the second user. We ultimately decided the second user was no longer necessary and called and asked if we could be refunded the remainder of the prorated amount. The person we spoke told us that they would refund the money but the team responsible for handling that was in a meeting and unavailable. When we called back they told us it was against their policy and that they would not issue a refund. We then suggested tacking on the remainder of the second users term to the first user as a solution which they also refused. We feel like we have been cheated as we were told we would be issued a refund but ended up with no solution and are now paying for two users yet only utilizing one.
Secondly, the customer service contradicted themselves and left us hanging. We added a second username and Sprout Social was kind enough to prorate the cost to only be charged the remainder of our current one year contract for the second user. We ultimately decided the second user was no longer necessary and called and asked if we could be refunded the remainder of the prorated amount. The person we spoke told us that they would refund the money but the team responsible for handling that was in a meeting and unavailable. When we called back they told us it was against their policy and that they would not issue a refund. We then suggested tacking on the remainder of the second users term to the first user as a solution which they also refused. We feel like we have been cheated as we were told we would be issued a refund but ended up with no solution and are now paying for two users yet only utilizing one.
What problems is the product solving and how is that benefiting you?
It consolidates a lot of our customer service.
Easy to use, well organized Social Media Manager
What do you like best about the product?
I love that all of the notifications are in one easy to find place under Messages, are you are able to respond to each individual notification. I also enjoy the scheduling calendar which shows the posts you have scheduled out for the week. It's great to be able to assign tasks to other team members if they are more equipped to handle an inquiry on social. The analytics/reporting tools are fantastic and easy to use which is much more than I can say for other social scheduling tools.
What do you dislike about the product?
I don't love that you can only view one week at a time in the scheduling portion of Sprout Social. I like to be able to see a month at a time. There's also no way to create color coded content groups which is a feature I love about other social scheduling tools. I would say the scheduler is what needs the most improvement, but the notification system and reporting tools are wonderful. This system is also very pricey!
What problems is the product solving and how is that benefiting you?
We upgraded from Hootsuite to SproutSocial and I'll tell you it is MUCH better than Hootsuite. It is incredibly user friendly which is important to our company because we continue to hire on new social media managers as our client base expands and they need to be able to hop in and get started quickly.
Recommendations to others considering the product:
I would say it's one of the best Social Tools out there, but it is incredibly expensive. If you're on a budget it may be best to research similar tools that won't cost you a fortune.
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