Sprout Social
Sprout SocialReviews from AWS customer
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What do you like best about the product?
Sprout social gives a bunch of stats and data that helps us create more personalized posts for our audience and know when the best time to post is.
What do you dislike about the product?
It is pretty pricey compared to other social media tools.
What problems is the product solving and how is that benefiting you?
Allows us to schedule postings beforehand.
A Great Way to Multi-Task
What do you like best about the product?
All of Social in One Place. It makes it so easy to manage.
What do you dislike about the product?
Sometimes too many tabs to get around. At times I need to shut things off, but I forget how.
What problems is the product solving and how is that benefiting you?
Live Tweeting and Event Social
Clean, easy and useful
What do you like best about the product?
I like that SproutSocial is clean. There's no bones about it, nothing too complex. Maybe it doesn't have as much functionality as a Sprinklr-esque tool but you don't always need that and Sprout offers a really user-friendly solution for someone who simply needs to schedule their content.
What do you dislike about the product?
I'm not crazy about its monitoring capabilities. If you're hoping to use Sprout for community management, I don't find it to be very successful in that arena but few platforms are. It's just easier to do community management natively on the platform. Especially outreach.
What problems is the product solving and how is that benefiting you?
We needed a solution to schedule content in advance. It's very successful for that.
Recommendations to others considering the product:
I highly recommend Sprout to someone looking for a clean & efficient solution for scheduling content. If someone is looking for a tool to use when they monitor their community, I don't really think Sprout is the one. But if you're comfortable continuing to monitor natively and just need it for scheduling, it'd definitely be my pick.
Really great program but pretty expensive
What do you like best about the product?
The program is very user friendly and packed with tons for metrics to measure success of each of our social platforms. I was able to respond, schedule, and monitor all of our accounts from one place.
What do you dislike about the product?
I did not like the price. I thought it was a little bit expensive. Also I wish there was a way for them to track other social platforms outside of the popular well known ones.
What problems is the product solving and how is that benefiting you?
We have almost a million followers and keeping track of everyone can be tough. This program allowed us to use our authentic voice and reach our audience but also help to reduce the time or stress of trying to connect with everyone.
Excellent reporting and scheduling tool
What do you like best about the product?
The reports are detailed and so easy to collect
What do you dislike about the product?
There has been some difficulty with the rendering on Facebook posts lately. They don't look right when they come out and I often have to fix
What problems is the product solving and how is that benefiting you?
Time management
Great stats for a free service
What do you like best about the product?
Free access to solid social media reporting
What do you dislike about the product?
Nothing - comprehensive for free service
What problems is the product solving and how is that benefiting you?
I needed to provide social media monitoring, but did not have the budget to buy an expensive service. Sprout provided me with solid information that the client needed, but without the cost.
Easy to navigate
What do you like best about the product?
Friendly user interface design, reports compare you to competitor's performance
What do you dislike about the product?
For small scale businesses and their Facebook pages, pricing should be different
What problems is the product solving and how is that benefiting you?
Compare performance with competitor's page
Fave Social Media Application - Love Sprout!
What do you like best about the product?
The interface is so friendly and there seem to be less hiccups than with other similar services. Scheduling to multiple streams is a must and Sprout makes it easy. Reporting is impressive and easy to interpret for clients.
What do you dislike about the product?
I have had to email support twice when the reporting history for my social streams was blank - it was an programming error on their end and they were able to correct asap. It was a problem, but quickly resolved.
What problems is the product solving and how is that benefiting you?
I currently manage over 20 social media streams with Sprout and the ability to do this easily has streamlined my social media services and allowed me to do more in less time. The reporting is quite impressive as well.
Recommendations to others considering the product:
Highly recommend over others based on interface and reporting.
Great Scheduling Tool! Lots of Hidden Features
What do you like best about the product?
Sprout Social has been invaluable to me and my organization. We use it for scheduling as well as analytics reports. The Sprout is always there when I need them. the platform is easy to understand and offers tools we didn't even know we needed.
What do you dislike about the product?
The mobile app is difficult to navigate, causing issues when I need to make changes on the road. You also have to know what you want out of the tools in order to know what's available, but the customer orientations can be really useful for that. Some analytics aren't in line with Facebook or aren't available at all.
What problems is the product solving and how is that benefiting you?
Sometimes it can be tough to find the analytics tool we need. The interface isn't always 100% user-friendly. Sprout has, however, done a great keeping in touch and answering questions whenever we need.
Recommendations to others considering the product:
Talk to Mark! He's treated us very well!
Sprout: Scheduling Made Simple
What do you like best about the product?
Sprout can be used for multiple platforms.
What do you dislike about the product?
The new layout should be reverted back.
What problems is the product solving and how is that benefiting you?
You can't separate views from what you've scheduled in a day or the entire copy, just in case you need to make quick changes. The new layout isn't much of an improvement and adds a couple of unnecessary steps.
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