Sprout Social
Sprout SocialReviews from AWS customer
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Great Creator Search, But Some Aspects Need Improvement
What do you like best about the product?
The creator search options and contracting & the reporting functionality
What do you dislike about the product?
It's hard to filter/sort creators by top engaging or top followings
What problems is the product solving and how is that benefiting you?
Social reporting efficiency and influencer search
Convenient All-in-One Tools, But Connectivity Needs Improvement
What do you like best about the product?
I love the report builder, one-sheet builder, and creator search option. Having all of the elements in one place is convenient from a usability standpoint. From an agency standpoint, it's nice having a CX associate.
What do you dislike about the product?
Several athletes we work with experience connectivity issues. I would appreciate an option to connect Meta products individually. For instance, one athlete had her Facebook account hacked years ago. Although she no longer uses Facebook, her account still cannot link to Sprout Social, even though we do not need to use Facebook itself. Manually entering stats, where permitted, is a tedious and time-consuming process.
What problems is the product solving and how is that benefiting you?
Managing campaign activations and having credible stats and metrics to take to clients is a huge win in the boutique marketing space we occupy.
Simplifies Scheduling, Needs Better Ad Placement
What do you like best about the product?
I love how easy it is to schedule content with Sprout Social. The scheduling tool is especially helpful in identifying the optimum times for posting, which significantly enhances engagement with our audience. I appreciate the ability to refine social listening as reports are created, as this keeps us ahead of any potential issues that might arise with our accounts. Additionally, I find the quality of analytics provided for the platforms we monitor to be exceptional. These analytics allow us to make informed decisions and refine our content strategies effectively. Sprout Social's tools save time, allowing our team to focus more on creating valuable content. The platform is user-friendly, and the initial setup was very simple. The responsive customer support team was readily available to address any questions we had, ensuring that we were able to resolve issues quickly and efficiently.
What do you dislike about the product?
I would like to see pop-up ads go somewhere different than on my main screen. It’s a bit annoying.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule content efficiently, create analytics for informed decisions, and refine social listening to proactively handle issues, saving time and improving our social media strategy.
Intuitive Layout and Effortless Usability
What do you like best about the product?
I love the layout and the ease of using the system. I've been using Sprout Social for at least a decade via numerous clients. It's always been my go-to scheduler.
What do you dislike about the product?
I do not like getting notifications that a post failed when it actually went through.
I wish you could type in the time you want to schedule a post instead of having to scroll to find the exact time.
When I schedule posts on numerous platforms at once, they sometimes are scheduled as different posts. Then if I have to make an edit, I have to make the edit numerous times.
I wish you could type in the time you want to schedule a post instead of having to scroll to find the exact time.
When I schedule posts on numerous platforms at once, they sometimes are scheduled as different posts. Then if I have to make an edit, I have to make the edit numerous times.
What problems is the product solving and how is that benefiting you?
I can schedule my posts and not have to worry about them during the weekday and on weekends.
I love having the mobile app so I can make edits on the go.
It makes my monthly reporting simple. I don't have to go into numerous platforms to get my analytics.
I love having the mobile app so I can make edits on the go.
It makes my monthly reporting simple. I don't have to go into numerous platforms to get my analytics.
Transforms Social Media Management with Robust Reporting
What do you like best about the product?
I really appreciate the report dashboard in Sprout Social, as it allows me to analyze daily data and conduct month-to-month comparisons. This feature provides significant insight into which posts are performing well and those that aren't as successful, which helps in refining our social media strategy effectively. I find it extremely valuable for distinguishing the variables that contribute to monthly changes, which is crucial for making informed decisions in social media marketing. Additionally, I am impressed by the informative webinars and blog articles that Sprout Social offers, which highlight its commitment to user education and support. Moreover, the ease with which we were able to set up Sprout Social was a pleasant surprise, as it facilitated a smooth transition from the product we used previously. Overall, the functionality of Sprout Social better meets our specific needs, particularly in terms of reporting, compared to other products we have used in the past.
What do you dislike about the product?
I dislike the current calendar view in Sprout Social. The visual appearance when switching between the weekly and monthly views is not as effective as I would like. I find it challenging because there is no option available to display multiple weeks at a time instead of the entire month, which would give me more flexibility in planning and reviewing our content schedule.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to save time scheduling posts and reviewing monthly reports, with its report dashboard offering daily data analysis for better post performance evaluation.
Effortless Social Media Management with Sprout Social
What do you like best about the product?
Sprout social makes social media content sharing easy and centralized. It allows me to plan and post content from one location and keep track of metrics. My accounts have become more strategic and effective from using Sprout!
What do you dislike about the product?
It can be difficult to share videos on Sprout and I find it easier to post within the app for videos and Reels.
What problems is the product solving and how is that benefiting you?
Managing several different platforms can feel chaotic, but Sprout keeps all the different accounts organized. I love using the duplicate feature to easily share the same content across multiple platforms all from the same screen. It also suggests the most strategic times to post which has made a huge impact on our engagement!
The Best Tool for Social Media Management
What do you like best about the product?
I genuinely appreciate Sprout Social for its innovative approach and commitment to updating its features regularly. They effectively communicate these updates through newsletters and direct communication with representatives, keeping me informed about the latest advancements. The platform excels in consolidating all my social media content into one place, making scheduling posts across various platforms not only efficient but also a significant time-saver. The ability to track post performance, ensure accessibility compliance with alt-text, and manage data and content organization seamlessly enhances my productivity. Sprout Social's continuous innovations contribute enormously to my daily routine, simplifying tasks and adding substantial value by enabling me to operate more efficiently. Moreover, the ease of initial setup of Sprout Social stands out—having prior experience with other social media management tools, I found it remarkably intuitive and had no issues adapting. Overall, Sprout Social is by far the best social media management tool I’ve used, highlighted by exceptional support and service. Their robust offerings, including social listening, provide comprehensive solutions at a compelling price point.
What do you dislike about the product?
I find that the photo dimensions for social platforms are not always updated, which can be problematic, especially with Instagram's new recommended dimensions. Additionally, the multitude of menus and customization options, while mostly beneficial, can be overwhelming for newcomers. Lastly, the frequent disconnection of Sprout profiles is frustrating, as it requires time to reconnect, even though it might not be entirely their fault if stemming from the social media platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to consolidate social media content, schedule posts across platforms, track post performance, ensure accessibility with alt-text, and manage social media efficiently, saving time and boosting productivity.
Comprehensive Social Management, Costly Integration Add-Ons
What do you like best about the product?
I found Sprout Social particularly valuable for its easy navigation, which simplifies the otherwise complex task of managing various aspects of social media. The robust tagging system was extremely useful as it allowed us to segment content effectively based on regions, issue areas, and specific cohorts relevant to our organization. This feature enabled us to provide meaningful reports to our philanthropic and program teams, highlighting opportunities for engagement and areas requiring more attention. Additionally, the feature that flagged earned mentions was invaluable. It kept us informed about what was being said about our organization, allowing our small team to leverage earned media effectively, which is crucial for our operations.
What do you dislike about the product?
I dislike that the Salesforce integration, which was a key factor in choosing Sprout Social, turned out to be an additional add-on feature rather than being included in the main package. This unexpected cost was a significant setback for us. Furthermore, the overall pricing of Sprout Social is expensive, and as a small nonprofit organization, we found it unjustifiable to continue investing in the platform if it does not fully meet our needs.
What problems is the product solving and how is that benefiting you?
I find Sprout Social unifies social media management, with easy navigation, a robust tagging system for detailed reporting, and media monitoring that helps our small team leverage earned mentions effectively.
User-Friendly Design, But Glitchy at Times
What do you like best about the product?
I love using Sprout Social for my content moderation tasks as it makes handling content much easier and helps me keep everything organized while efficiently escalating issues when needed. The platform’s design particularly appeals to me due to its clean and organized interface. Its user-friendly nature significantly enhances my workflow by ensuring that I don’t feel overwhelmed, allowing me to navigate through my tasks effortlessly. Additionally, the simplicity of the setup was commendable; I only had to log in to get started, and although I’m not an administrator, I appreciated the smooth onboarding process. Overall, Sprout Social is intuitive and easy to navigate, making my job less stressful.
What do you dislike about the product?
Sometimes it's pretty glitchy. There are times when I'm unable to use the platform altogether, or certain parts don't work, forcing me to switch to work natively.
What problems is the product solving and how is that benefiting you?
I find Sprout Social makes content moderation easier by organizing and escalating issues, reducing overwhelm, and navigating content effortlessly with its clean and user-friendly design.
User-Friendly with Stellar Reporting Features
What do you like best about the product?
I love using Sprout Social for its user-friendly and easy-to-navigate interface. The platform excels in planning and scheduling content efficiently, which is invaluable for my social media management tasks. The smart inbox is a standout feature, allowing me to manage community interactions effectively. Reporting functionalities are outstanding, offering insightful data that aids my decision-making processes. Additionally, the initial setup of Sprout Social was very easy, saving me time and effort. I've been using it alongside other tools like Meltwater and Canva for about four years, and my overall satisfaction with the product is reflected in my high recommendation score of 9 out of 10.
What do you dislike about the product?
I'm frustrated with the mobile app notifications when it comes to publishing posts. Sometimes, even when I click to copy the text, it doesn't copy, which is quite frustrating. Also, there are instances where posts fail to publish, and the app doesn't provide a reason why this happens.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for easy content planning, scheduling, and user-friendly reporting. It helps with community management, providing a smart inbox and excellent reporting features.
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