Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social Makes Management Easy, The Only Things It's Missing Are Things We Need From Meta
What do you like best about the product?
Sprout Social seems to have industry leading features that make life as a social media manager significantly more easy and convenient. The first comment feature alone is so helpful!
What do you dislike about the product?
I wish we had access to more features, like story reposting - though I know these are API issues with the social media platforms and not with sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social gives us an all-in-one control center for our social media presence, which is immensely helpful as a small but mighty team
Intuitive Metrics, But Publishing Needs Improvement
What do you like best about the product?
I think the metrics are pretty intuitive and it allows me to see what's working and what's not.
What do you dislike about the product?
The publishing portion is really finicky. It's hard to tag others and I wish there were more emojis. I find myself constantly using my phone to edit posts once I've shared using Sprout.
What problems is the product solving and how is that benefiting you?
Sprout allows me to view all of our social media metrics in one place.
Streamlined Social Media Management with Minor Listening Improvements Needed
What do you like best about the product?
I have been using Sprout Social for over three years primarily for social listening, social reporting, and publishing to social media. Initially, I switched to Sprout Social from free tools like Hootsuite because it offered a more powerful solution that fulfilled my needs. One of the standout aspects is the ease of setup, supported by phone call consultations with knowledgeable team members of Sprout Social, who assist in setting everything up smoothly. Their customer service has been consistently great whenever questions arise. Every morning, Sprout Social provides me a complete view of social listening, which I find incredibly valuable. It streamlines my reporting and publishing workflows across multiple social channels simultaneously, which is a significant time saver. Moreover, the reporting tools are extremely useful for both real-time and big-picture reporting, offering insights that are essential for my work. The publishing functionality simplifies my tasks by allowing me to schedule all content from one place, eliminating the need to jump between different platforms. Overall, these features and the consistent performance make me inclined to continue using Sprout Social.
What do you dislike about the product?
I find that the social listening feature could be more comprehensive. There are sometimes holes and gaps in the listening platform, which affects the overall experience.
What problems is the product solving and how is that benefiting you?
Sprout Social provides a comprehensive social listening overview, streamlines reporting, and publishing workflows, making my content scheduling across different platforms efficient and hassle-free.
Great for Scheduling, But Inaccurate Data and Poor Support Hold It Back
What do you like best about the product?
it's easy to filter posts based on tags and easy to schedule and approve posts
What do you dislike about the product?
The data is all wrong. It's not accurate to what is showing on the social media analysis, making my agency not use the platform for reports. That is one main reasons I don't recommend the platform. Also, the support is horrible.
What problems is the product solving and how is that benefiting you?
It's good to see if our posts are organized and approved. Also, even if we don't use the platform the content appears there, which is great.
Super User-Friendly and Effortless to Use
What do you like best about the product?
Super user friendly
Everything is pretty easy to access
Everything is pretty easy to access
What do you dislike about the product?
Nothing really, everything is pretty easy and straightforward
What problems is the product solving and how is that benefiting you?
Getting out information fast and effeciently
Great Social Tracking, But Features Need Better Integration
What do you like best about the product?
Managing a record of all social posts and their performance
What do you dislike about the product?
Features can feel half baked and disconnected. For example two very helpful features do not work together, the "customize post per network" and "Send to Advocacy" items are unable to work together, so I need to use the benefits of doing all my social posts from a single screen then proceed to go to every single post for each network that I want Advocacy to have and add them individually. So close to being great, but not all the way there.
What problems is the product solving and how is that benefiting you?
Feature set to differentiate from just using the platforms.
User-Friendly and Reliable, But Reporting Could Improve
What do you like best about the product?
Sprout Social is very user friendly and I use it every single day! It scheduled things out with little to no problems!
What do you dislike about the product?
The reporting isn't as descriptive and up to date as I would like, but overall is still a great took
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline our social media management by bringing publishing, engagement, and analytics together in one place. It saves time by allowing us to schedule posts across multiple platforms and monitor engagement. The analytics tools make it easy to track performance, measure growth, and create clear, data-driven reports for clients, helping us refine our strategy effectively.
Sprout Social: Essential for Social Media Strategy
What do you like best about the product?
I have been using Sprout Social for nearly four years, and I am genuinely impressed with several of its features and benefits. The platform excels in reports and analytics, providing detailed, visually appealing dashboards that accurately represent both paid and organic data, which is crucial for analyzing social media sentiments and metrics. The integration with Canva is a standout feature, allowing for seamless creation and representation of content and graphics, unlike any other platform I've encountered. This feature enhances the overall content creation process tremendously. Sprout Social’s scheduling capabilities, including bulk scheduling and content creation, are efficient and play a vital role in my role as a social media strategist. I also find the customer support to be highly responsive, with real-time chat availability, which significantly enhances my experience whenever I encounter difficulties, whether it involves reports, scheduling, or community management. The ongoing updates with new features are incredibly beneficial, keeping the platform valuable and relevant. Additionally, the ability to differentiate sentiments within the inbox, categorizing them as negative or positive, helps greatly in understanding public perceptions and managing community sentiment. Overall, the seamless setup experience, comprehensive training support, and continuous updates make Sprout Social a reliable and indispensable tool for managing multiple client accounts and social media responsibilities effectively. I highly value the clarity and innovation it brings to my work, which is why I am passionate about recommending it to others.
What do you dislike about the product?
There's nothing I dislike about the platform but I'm regularly expecting more beneficial features in order to use this single application for all my social media needs.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for streamlined scheduling, effective content management, and insightful analytics. It offers seamless dashboards, Canva integration, and sentiment analysis, which enhance productivity and client satisfaction.
Efficient Social Media Management with Easy Setup
What do you like best about the product?
I highly appreciate how Sprout Social makes it incredibly easy to respond to customers efficiently through the Smart Inbox feature. This tool simplifies the communication process and allows us to maintain strong SLAs by enabling real-time responses. Additionally, the ease of use in setting up and using Sprout Social over time has been remarkable, making the entire experience very manageable without any significant issues. I also enjoy the ability to effectively monitor and track our social media content, which ensures that all posts are analyzed and managed appropriately. Further, the platform's publishing and analytics capabilities are indispensable in our daily activities, as they support both creating and analyzing content comprehensively. Its user-friendly environment combined with a robust analytics mechanism enhances our workflow significantly. These elements contribute to my high satisfaction with the product, reflected in my willingness to give it a recommendation score of ten.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Sprout Social to quickly respond to customers in real time, ensuring strong SLAs. It also helps us track posted content effectively.
User-Friendly Interface, But Editing Posts Needs Improvement
What do you like best about the product?
Easy to use when needed. Nothing else come to mind.
What do you dislike about the product?
Editing posts and editing corporate posts
What problems is the product solving and how is that benefiting you?
Ability to view customer posts.
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