Sprout Social
Sprout SocialReviews from AWS customer
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Effortless Influencer Discovery Made Simple
What do you like best about the product?
Ease of influencer discovery and report building
What do you dislike about the product?
The new version is not as easy to use as before
What problems is the product solving and how is that benefiting you?
It's much faster to look for influencers as opposed to finding them natively through IG
Customer Service Representative
What do you like best about the product?
it is easy to respond to customers questions
What do you dislike about the product?
I wish we had more characters to respond to customers on
Tik Tok
Tik Tok
What problems is the product solving and how is that benefiting you?
So far, I have not experienced any issues.
Excellent Social Analytics, Bu Pricing Could Be Clearer And their API could be better.
What do you like best about the product?
It feels like the best social media measurement on the market. It allows us to filter through our social media posts easily. The use of tagging posts is amazing, and having the ability to use their API to ingest the data is great. Their support is pretty solid. Sometimes they are amazing, but other times they haven't been able to help. We use Sprout every day, but if there were a platform that better suited our needs, we would switch due to price and implementation.
What do you dislike about the product?
We use premium analytics, and I did not love the onboarding process or the pricing process. I wish they were more transparent about add-ons, rather than requiring a meeting. It felt long to get them integrated with our process. I would love more metrics that I see on our social platforms, but I understand they are working with whatever the API is giving them. (We can't get time-watching ingested from Instagram.)
What problems is the product solving and how is that benefiting you?
Sprout greatly assists us with Social Media Analytics and gives us a better idea of how stuff is performing.
A Must-Have for Social Media Management
What do you like best about the product?
I love Sprout Social for its ability to streamline and organize all our social media management clients on a single platform, which provides my team with exceptional collaboration capabilities and efficiency. The ability to monitor social inboxes in one place is invaluable, as it eliminates the need for constant communication with clients regarding two-factor authentication codes, thus preventing unnecessary disruptions. The Smart Inbox feature is particularly a game-changer; it offers unparalleled visibility and collaborative space, which are critical for offering page monitoring services to our clients. I also appreciate how Sprout Social integrates all client social channels, saving us from having to log into each platform natively, a feature that dramatically enhances our productivity by allowing us to work uninterrupted. The influencer platform has significantly reduced the anxiety around managing end-to-end influencer campaigns, holding all necessary tools from research to proposal writing within the platform. Additionally, the initial setup of Sprout Social was impressively straightforward and efficient, contributing to one of the most seamless tool migrations we’ve ever experienced. The support from the Sprout team during the transition was outstanding, allowing us to complete the full migration in less than a month without any noticeable impact on our clients. Overall, my team and I hold Sprout Social in high regard, evident from our extensive seven-year experience with no other platform meeting our standards as Sprout Social does.
What do you dislike about the product?
I think Sprout Social could benefit from expanding its AI capabilities specifically for content creation purposes, as this would significantly enhance the platform's utility. Additionally, the current lack of integrations with tools like MailChimp or Constant Contact is a limitation. With these integrations, we could streamline our processes further and potentially forego the need for an independent reporting service, consolidating all our work on Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social organizes all social media management in one platform, enhancing team collaboration and eliminating constant two-factor authentication. The Smart Inbox allows seamless monitoring and management of social interactions, crucial for providing client services without interruption.
Effortless Integration and Outstanding Support with Sprout
What do you like best about the product?
Sprout is extremely easy to use, with great integration of all of our main platforms. Implementing is was easy and the few times we've had to contact customer support has been exceptional. We utilize Sprout daily at my job and it has a great featureset.
What do you dislike about the product?
I don't have many complaints about Sprout, at times the UX can leave some to be desired, as well as the filters resetting from time to time. Overall the product is miles above the competition.
What problems is the product solving and how is that benefiting you?
We use Sprout to efficiently spot issues and trends across our products, allowing us to offer prompt troubleshooting to users. Additionally, it enables us to direct users to our main support platforms, ensuring they receive the appropriate assistance as quickly as possible.
Sprout Social: Streamlined Social Media Management with Impressive Support
What do you like best about the product?
I greatly appreciate Sprout Social's user experience; it's incredibly clean, seamless, and easy to understand, without any clutter or outdated design elements. The modern appearance really stands out for me. I also value the quick responsiveness of the customer service team when issues arise, alongside the friendly and eager attitude of the internal employees who strive to understand our needs. They are always open to incorporating innovative tools into Sprout Social, ensuring the platform evolves to meet new demands. The initial setup was incredibly easy, thanks to the support from team members at Sprout, who made the transition smooth and were always available to answer questions and tailor our dashboards to fit our specific needs.
What do you dislike about the product?
I find the need for more granular features per social channel to be lacking. For instance, when posting Instagram stories, the ability to use Instagram's stickers is missing. There is also a gap in social listening capabilities for videos on platforms like TikTok, Instagram Reels, and YouTube Shorts. Additionally, the dashboard experience could be improved by allowing the option to hide elements that I don't have access to or don't need, to facilitate a cleaner and more streamlined workflow.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to streamline content scheduling, centralize social media metrics for easy reporting, and manage our content calendar effectively.
User-Friendly with Exceptional Automation Features
What do you like best about the product?
I find Sprout Social to be incredibly user-friendly compared to other social media platform tools, and its interface allows me to make changes, build automations, and adjust settings without needing extra support. The automated features like auto-removals, priority routing, and sentiment detection are invaluable for efficient community management. I particularly appreciate the auto-hide rules for specific words and the ability to create priority workflows based on keywords and sentiment, which enhance moderation effectiveness. It also simplifies the process of customizing views. The initial setup was very easy, and the support from Sprout Social was excellent, making the transition seamless for my team.
What do you dislike about the product?
I find the reporting features of Sprout Social to be lacking and not as robust as I would like. Specifically, it doesn't offer detailed insights into user interactions such as who is hiding or liking certain content. These specific details are important to me for comprehensive analysis and management.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for managing community channels efficiently, with tools like auto-removals and sentiment detection. Its intuitive interface and automation features simplify adjustments, making it user-friendly. However, its reporting could be more robust, offering deeper insights.
Intuitive UI, Excellent Support, Minor Bugs
What do you like best about the product?
I really appreciate Sprout Social's user interface which is very easy to navigate. This ease of use significantly enhances my experience, allowing me to manage social media tasks with efficiency and minimal hassle. Additionally, the customer service provided is exceptional, offering supportive and helpful responses whenever needed. I also value how Sprout Social consolidates everything into one platform, which was a major factor in our decision to choose it over Brandwatch. This integration facilitates seamless handling of different social media management aspects within a single ecosystem. The initial setup of Sprout Social was straightforward and easy, which contributed to its quick adoption by our team.
What do you dislike about the product?
I think there are random bugs at times.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management, social listening, and employee advocacy, helping with posting, analytics, and amplifying employee voices. The UI is easy to use, the customer service is great, and everything is housed in one platform, making management efficient.
User-Friendly UI with Powerful Scheduling and Reporting
What do you like best about the product?
I really appreciate Sprout Social's user interface. In my experience, it is the easiest to use among all the platforms I've explored, including HubSpot and Dash Hudson, among others. I love how Sprout Social provides a breakdown of profile performance and allows comparisons between profiles to determine which one is performing the best, enabling me to allocate my resources more efficiently. This feature is incredibly useful for gaining clear insights and directing our content strategy effectively. The initial setup of Sprout Social was also very easy for my team and me.
What do you dislike about the product?
I find it challenging to differentiate between paid and organic content and their respective results in Sprout Social. Additionally, I believe the scheduling time feature needs improvement. It's easy to mistakenly schedule posts for odd hours, like two in the morning, because the AM/PM toggle isn’t prominent. It would be beneficial to have a feature that restricts posting to more conventional hours to prevent such errors, which could be especially helpful for larger teams to minimize mistakes.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to handle scheduling and gain clearer insights, reducing delayed posts and guiding content to better engage our audience.
All-in-One Posting and Simplified Reporting Makes My Job Easier
What do you like best about the product?
I love the new option to start a single post for all platforms and then the ability to customize by platform once the overall post is developed. I also utilize a lot of the data and reporting. This is our primary scheduling platform and I'm using it daily.
What do you dislike about the product?
It can sometimes lag on updates tat are already released in the apps/platforms which makes planning difficult. I don't like that it doesn't capture collab posts on IG that we aren't originators of.
What problems is the product solving and how is that benefiting you?
It allows me to schedule across all platforms easily and clearly which makes my job easier and more efficient.
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