Sprout Social
Sprout SocialReviews from AWS customer
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Most comprehensive and easy to use platform.
What do you like best about the product?
I like the fact they it is very user friendly as well as the customer service agents are quick to respond and the training is very easy to understand. It is the only calednar that I use and love working with it.
What do you dislike about the product?
I wish it had more features. For instance - choosing a photo folder on social network to be added. Instead of the photos just being added to the sm feed.
What problems is the product solving and how is that benefiting you?
I recently learned that I could use Sprout to help my SM listening. It has been a phenomenal help.
Social Management Made Simple
What do you like best about the product?
The publishing feature is superb! It makes scheduling, modifying, deleting, drafting, and moving posts incredible easy--especially for multi-admin use.
I use Sprout every single day and have never had an issue. It was easy to implement, thanks to the wonderful customer service provided for both the primary admin portal and EA usage. And it was incredible easy to integrate it into our day-to-day workflow.
The Employee Advocacy feature has also been a game-changer for our firm. It has helped us increase organic growth and promote LinkedIn usage, which is essential for our seller-doer business model.
I use Sprout every single day and have never had an issue. It was easy to implement, thanks to the wonderful customer service provided for both the primary admin portal and EA usage. And it was incredible easy to integrate it into our day-to-day workflow.
The Employee Advocacy feature has also been a game-changer for our firm. It has helped us increase organic growth and promote LinkedIn usage, which is essential for our seller-doer business model.
What do you dislike about the product?
There are lots of feaures we don't use on Sprout. That doens't mean we dislike them. They're just not applicable for our use case.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us save time. We're a very small team of two with no full-time social media support, so Sprout played an integral role in building our social media practice. We didn't and couldn't have one without Sprout Social!
Additionally, we love Sprout's reporting dashboard. It makes reporting so easy!
Additionally, we love Sprout's reporting dashboard. It makes reporting so easy!
Sprout is a leading social media tool
What do you like best about the product?
The realiability and customer service are amongst the most notable benefits of signing up for Sprout. I don't have to worry about accounts getting disconnected or failed posts. If that happens, their support team is so quick to help and get you back on track.
What do you dislike about the product?
There is a bit of room for improvement in the social listening area. I'd like to be able to add exclusions without having to worry the entire topic will reset and I may lose old data. It's a great feature generally and it picks up lots of useful discussions. Hopefully it will offer even more LinkedIn data in the future.
What problems is the product solving and how is that benefiting you?
It not only saves me lots of time, but it provides such detailed data. We started using it a year ago and I can access ALL the social media data from the past few years, which I didn't expect. The reports are simply fantastic. The post reports allow you to go into so much detail about the content and find old posts so easily. From a data perseverance, it must be the best social media tool of its kind.
Urser Friendly and easy to manage
What do you like best about the product?
I appreciate that our customer care team and social manager can utilize Sprout for their various needs. The ability to have multiple users is very helpful.
What do you dislike about the product?
I don't like the limit on how many social channels you can have based on the package you pay for. I feel some features should be universal especially when it comes to grouping campaigns and post type as far as the topic.
What problems is the product solving and how is that benefiting you?
We are able to customer care and social manager use the same platform, instead of paying for different platforms. Also allows us to pre-schedule social content very easily.
Large suite of beneficial tools with small drawbacks
What do you like best about the product?
I love the scheduling, optimization, social listening, and analytics tools. The latter, especially, are really in depth and very well integrated. I'd highly recommend for better metrical analysis and robust scheduling.
What do you dislike about the product?
There are a couple features Sprout still can't accomodate that, in specific instances, can be frsutrating. We post a lot of audiograms on IG, but Sprout is unable to read these as anything but reels, and therefore we can't publish carousels of image/audio content.
Likewise, their story scheduling capacity isn't super integrated on IG.
Lastly, as the industry trends this way, it would be great to integrate a "Link in first comments" feature for all platforms, rather than just IG.
Again, all small, but when/if you use such features regularly it can become a nuisance.
Likewise, collaborate editing on a workspace for drafted posts doesn't really exist, so if you expect to have a lot of flow between team members you may need to start somewhere else before moving to Sprout.
Likewise, their story scheduling capacity isn't super integrated on IG.
Lastly, as the industry trends this way, it would be great to integrate a "Link in first comments" feature for all platforms, rather than just IG.
Again, all small, but when/if you use such features regularly it can become a nuisance.
Likewise, collaborate editing on a workspace for drafted posts doesn't really exist, so if you expect to have a lot of flow between team members you may need to start somewhere else before moving to Sprout.
What problems is the product solving and how is that benefiting you?
Scheduling, analytics, and optimal post times
Excellent features. Premium is $$$.
What do you like best about the product?
Sprout is the most reliable and user-friendly social management platform that I have used and its features are phenomenal. In a recent meeting with a customer support manager, we discovered several new features that are exceedingly helpful for our daily use of the app.
What do you dislike about the product?
My biggest concern with Sprout is the cost. It is certainly a premium product and the base option is well worth the money. However, some of the analytics and listening features that are bundled with competitors standard licenses require a premium add-on for Sprout. Each add-on is priced quite high for our small organization.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy for us to track conversations about our business, schedule and post content to all of our channels, and track what is working for our audience.
Social Media A Controlled Chaos
What do you like best about the product?
Sprout Social is clearly designed with Social Media Managers in mind. The platform is consistently evolving and becoming more innovative. Planning and data analysis are straightforward and efficient. As a one-person social team, I need to maximize my productivity, and I rely on Sprout everyday. Its features, such as SproutLink in bio, the ability to toggle a single post across multiple platforms, and the AI Alt Text Generator, have helped me streamline my workflow. The arb has also been a powerful networking tool and a great resource for finding information quickly. The available webinars have helped me improve my skills. The implementation process was smooth and very informative, and the customer support team has been phenomenal, proactively reaching out to ensure everything is working well.
What do you dislike about the product?
It's frustrating that I can't add trending sounds from certain platforms before posting, or use features like stickers, polls, quizzes, and links in stories.
What problems is the product solving and how is that benefiting you?
Being able to pull data quickly. It allows me to answer questions quickly for departments when they inquire about recent or old post. The tagging feature has saved me so much time being able to pull specific post from each department.
Best Social Scheduler
What do you like best about the product?
Sprout Social is very helpful and efficient in social media management. I have used four others and this is the best. I like how it is user friendly, has ai suggestions, has suggested times to post, can shorten links, and easy to upload content saved from our company.
What do you dislike about the product?
I only dislike troubleshooting when there is an issue. It might be because our corporate office manages our accounts, but it would be good to handle at the local level with support.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us schedule marketing content for our brands and events.
I like it. Does everything I need it too. I would like to add video easier and edit it.
What do you like best about the product?
Social posting.
Customer support is quick.
easy to use.
Customer support is quick.
easy to use.
What do you dislike about the product?
video/photo editing.
profiles disconnent to easy
profiles disconnent to easy
What problems is the product solving and how is that benefiting you?
Posting and scheduling a lot of posts
Great Management Software
What do you like best about the product?
I love the ability to schedule posts across multiple platforms from one seamless location and pull reports from one place.
What do you dislike about the product?
Sometimes the inbox set-up can feel a bit messy and hard to navigate.
What problems is the product solving and how is that benefiting you?
It's making my job easier by having everything i need to schedule posts or pull reports in one place! It saves me so much time and headache.
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