Sprout Social
Sprout SocialReviews from AWS customer
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Social Media Manager
What do you like best about the product?
Sprout is great for planning! I love how easy the dashboard is for planning out posts.
What do you dislike about the product?
I think their analytics can be off from the Meta Business Suite sometimes.
What problems is the product solving and how is that benefiting you?
Planning!! It also helps a ton when I have soemthing to post on the weekend. I can schedule it Friday and trust it will go out on saturday when planned.
Sprout Social is a lifesaver for a new social media manager
What do you like best about the product?
As someone new to social media management, I’ve found Sprout Social’s webinars alone are worth exploring. I have learned so incredibly much from live and recorded webinars. As well, the platform is a highly valuable tool for organizing campaigns. Its user-friendly interface makes it easier to manage multiple social media accounts and track performance metrics overall and for individual posts.
What do you dislike about the product?
The cost can be a barrier, especially for smaller organizations or individuals just starting in social media management. I am so grateful my manager has agreed to pay for access for my team!
What problems is the product solving and how is that benefiting you?
Scheduling and Publishing Planning: Sprout Social’s scheduling tool helps with planning and publishing posts across multiple platforms, saving time and allowing posts to go out while creators are out of the office.
Doesn't have great reporting metrics due to Meta currently.
What do you like best about the product?
I really like it's scheduler for posts. It leaves some room for improvement, but overall it is easy to see what we have going out and when. I also like the reports it offers and the ease of use on my mobile device when not at my computer.
What do you dislike about the product?
Currently the metrics don't line up between the native platforms and Sprout. It is very frustrating. I know they are working to fix that, but the fact that we are paying for something that no longer does what we need it to is unreasonable. The social listening tool is a bit tricky. I haven't quite mastered it and it is confusing. I don't like that you have to pay for each topic individually. It would be nice to have a bundle feature like 1, 2-5, 5 or more.
Also, their customers support isn't ideal. You have to fish around in it for a while to get a real person, then it takes FOREVER to get a resolution.
Also, their customers support isn't ideal. You have to fish around in it for a while to get a real person, then it takes FOREVER to get a resolution.
What problems is the product solving and how is that benefiting you?
It is giving me one space to do all of my posting. I can see what we've done in the past as well as what I have scheduled for the future. This helps me stay organized as I create calendars for future months of content.
Great all-in-one software for small social teams
What do you like best about the product?
How I only need one software for reporting, scheduling, social listening, and influencer management.
What do you dislike about the product?
Not all features are integrated into the scheduling piece, so I still sometimes publish content manually, e.g. adding music to IG carousels, tagging accounts in reels, adding categories to reels, adding text to stories, etc. Also, content sometimes fails which can be stressful as an SMM.
What problems is the product solving and how is that benefiting you?
social media content scheduling, creating social media reports, influencer management
I feel Sprout is an extremely well-rounded tool for social media management.
What do you like best about the product?
The communication from Sprout when anything goes wrong is very helpful. It is easy to find your way around and they make you aware of any updates. We use it on a daily basis to schedule content, report, and are working to implement new ways to use it as well.
What do you dislike about the product?
One downside is that sometimes updates to the platform come later than they do on others, for example you cannot post more than 10 slides on an Instagram carousel, and other things like that. But overall, I wouldn't choose another platform over Sprout.
What problems is the product solving and how is that benefiting you?
It is posting my content exactly when and how I need it to, which eases my mind when there are many things to manage as a social media manager.
User friendly experience
What do you like best about the product?
Calendar view and performance reporting features.
What do you dislike about the product?
Cannot jump to subsections such as post performance without first being in the reports tab. Makes going between publishing and reports tabs and others a little clunky.
What problems is the product solving and how is that benefiting you?
Consolidating all social media profiles into one platform for better management and review.
Sprout Social gets the job done
What do you like best about the product?
I primarily use Sprout Social for three things: Pulling reports, scheduling content, and managing inboxes. The smart inboxes allow me to keep the six channels I manage organized and orderly. The custom reports allows me to build the right data pull for any presentation or report that I need to send out across the organization. The scheduling tool allows me to easily plan content, move things around as needed, and even send content directly to my phone for further customization.
I also have always loved the reps I've worked with. This is now the third org that I've used Sprout at and the account managers I've worked with are always SO wonderful. They're helpful, provide personalized support, and are also always willing to try and customize plans for our specific needs.
I also have always loved the reps I've worked with. This is now the third org that I've used Sprout at and the account managers I've worked with are always SO wonderful. They're helpful, provide personalized support, and are also always willing to try and customize plans for our specific needs.
What do you dislike about the product?
I wish more tools were available for more of the plans. I.E. basic listening access that can let users play with the listening tool in its most basic form before deciding to upgrade further. It's a tool that is hard to understand its value without actually using it.
What problems is the product solving and how is that benefiting you?
I manage two brands, each having three social accounts. Sprout allows me to stay organized, both from a content scheduling perspective, but also for all inbound messages and report pulling. Sprout is extremely user friendly so I'm able to navigate the platform efficiently and get what I need in a timely matter.
Powerful tool if you know how to use it.
What do you like best about the product?
I can create postes or stories for differenct platforms in Sprout, and have better organize of the post history and schedule.
What do you dislike about the product?
The UI interface is a bit not beginning friendly, it takes time to get used to it.
What problems is the product solving and how is that benefiting you?
Publishing post in different platforms. And social lestining, it let me keep up with the trends of the industry.
Sprout Social is great for YoY analysis.
What do you like best about the product?
Sprout Social holds data for longer than any other analytics website I've found and makes comparing year over year data a breeze.
What do you dislike about the product?
It is more expensive than other similar platforms.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to store data from social media platforms that is not accessible through on-platform analytics alone.
Sprout allows me to manage 30 different accounts with ease
What do you like best about the product?
I love the ability to view all messages in one inbox. It allows me to have a good bird's eye view of what is going on with the 30 accounts I oversee. The ability to duplicate and schedule each post is also a huge time saver. We have different copy and versions of clips that we post to different platforms, so duplicating it and then editing for each platform is something that I do daily. We use Sprout to do all our reporting, scheduling, and DM management.
What do you dislike about the product?
Sometimes the videos we get sent don't play or preview in our inbox. We get sent a lot of content so it is cumbersome to open up the app and then search for the message again. I also wish the link in bio features were more advanced and could highlight different media more.
What problems is the product solving and how is that benefiting you?
It allows me to have a bird's eye view or all 30 accounts that I manage, both in DMs and in reporting. I always feel like I know what is happening on all accounts.
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