Sprout Social
Sprout SocialReviews from AWS customer
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It's a great social scheduler and source for analytics.
What do you like best about the product?
Their analytics is great; I also appreciate the tagging function which helps streamline reporting.
What do you dislike about the product?
I wish their API for their analytics properly included all the data from Pinterest and Instagram. I also wish there was a link in bio function for TikTok. The IG Story data in particular is not robust and doesn't match what you can get natively.
What problems is the product solving and how is that benefiting you?
It helps greatly in conducting audits of the content we create. It also helps with our internal reporting needs.
Good but costs alot
What do you like best about the product?
Good analytic drawing data form multiple profiles
What do you dislike about the product?
Costs for api info which I think should be free
What problems is the product solving and how is that benefiting you?
Managing all analytics in one place
Great tool for Social Media Managers
What do you like best about the product?
The reporting is easy to use and has so many features. It saves us so much time.
What do you dislike about the product?
There are a few features I wish were available that I've communicated to our CSM. Hoping for improvements in the future.
What problems is the product solving and how is that benefiting you?
Streatmlines reporting and community management.
Social Media Analyst
What do you like best about the product?
I use Sprout at minimum 2 times a week for reporting mainly, but I do do some scheduling. I am a fan of the new collabrative feature. I like the support from Autumn, ease of use as compared to sprinklr.
What do you dislike about the product?
Downside is not being able to hide likes and shares while scheduling, plus the aspect ratio. Those issue curb me from using it for all scheduling.
What problems is the product solving and how is that benefiting you?
Reporting has become a lot easier for me as I need to do weekly and monthly reporting on socials!
Excellent all-round social media management platform
What do you like best about the product?
The ease of accessibility and range of features on offer. The team is also always adding more features, making our lives so much easier as social media managers.
What do you dislike about the product?
Social listening and sentiment tracking could be improved (but I know these are on the horizon!)
Content planning and approvals are also tricky through Sprout - however I believe there's a Trello integration that can help streamline this.
Content planning and approvals are also tricky through Sprout - however I believe there's a Trello integration that can help streamline this.
What problems is the product solving and how is that benefiting you?
Allowing us to manage multiple social media accounts for clients.
Sprout Social Review
What do you like best about the product?
It is easy to navigate and schedule posts on multiple platforms.
What do you dislike about the product?
There has not been many features I dislike about Sprout so far.
What problems is the product solving and how is that benefiting you?
Its helping us track engagement and efficeintly schedule posts at one time and ahead rather than posting posts individually at the desired time.
Global comms made easy!
What do you like best about the product?
Sprout has been essential for bringing multiple leaders together one place and manage all things social. It has allowed me to police branding, while enabling team members to post easily.
What do you dislike about the product?
Accounts seem to get disconnected randomly, which require reconnection.
What problems is the product solving and how is that benefiting you?
The primary problem that Sprout Social is solving is how to communicate through our sole social media properties in one voice, but to different audiences. As a multi-national corporation, we have needed to write in multiple languages, schedule according to timezone, and geotarget countries and regions. This has made a complex task very simple, with an approval workflow that is quickly reviewed and distributed.
Wonderful platform!
What do you like best about the product?
I love everything about Sprout. The full calendar view of what I'm going to be posting per month is really helpful in determining strategy and what content we might be missing. I'm looking at the full calendar every single day. I'm a big fan of the weekly Sprout reports, which show how one week performed compared to the week before. I always take the time to look at those. They are a big help, especially since I'm pretty busy and don't want to have to log everything into the Reports section all the time. The reports section is nice. I'm only on the basic plan, but still get plenty of data to share with my executive team about all of our social accounts.
What do you dislike about the product?
In the publishing calendar, I want to be able to look back past one year. This would be helpful for me to know sometimes and make the reporting a little easier to do. If I did a report from 2 years ago and saw a spike in engagement on the day and wanted to see what we posted, I would need to scour our organic feeds to find the date I'm looking for. There are also some discrepancies in the reports that I know Sprout is working on.
There have also been some issues with our Smart Inbox. I don't have the ability to view something on the external platform if I wish to. This would be helpful because we have multiple Facebook accounts with the same name, and I want to see which one was mentioned in something. But there's no way for me to view it on Facebook, so I have to actually go to Facebook and find it. There have also been notification issues in the Smart Inbox with two of my other users. Notifications that I was getting, they were not.
There have also been some issues with our Smart Inbox. I don't have the ability to view something on the external platform if I wish to. This would be helpful because we have multiple Facebook accounts with the same name, and I want to see which one was mentioned in something. But there's no way for me to view it on Facebook, so I have to actually go to Facebook and find it. There have also been notification issues in the Smart Inbox with two of my other users. Notifications that I was getting, they were not.
What problems is the product solving and how is that benefiting you?
Sprout is helping us manage our social media, from content scheduling to data reporting. This has benefited us tremendously by keeping us on track, allowing us to see what types of content are performing well, and determining which data is valuable to show our executives. Content scheduling helps us think ahead instead of being reactive or needing to post manually every day. The data reporting has helped our executives go from not knowing what social platforms we are on, to being engaged with us through said social platforms or hearing us out on key data points.
Great Experience Using Sprout Social the Past 2 Years!
What do you like best about the product?
Customer Service and easy-to-use user interface!
What do you dislike about the product?
There is nothing that I dislike about the platform!
What problems is the product solving and how is that benefiting you?
Having all the social messages come into one platform is HUGE!
Highly recommend Sprout!
What do you like best about the product?
What I like best is how you can preschedule posts and compare other accounts to yours through reports! Also, whenever I've had an issue the customer service team has been incredibly responsive, which has been highly appreciated.
What do you dislike about the product?
There is nothing that I can think of at the moment that I dislike about Sprout.
What problems is the product solving and how is that benefiting you?
I'm not sure what kind of problems they are solving but I know their services have benefitted our social media channels tremendously! Being able to post on multiple platforms at the same time has been so valuable for us!
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