Sprout Social
Sprout SocialReviews from AWS customer
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Powerful, Expensive
What do you like best about the product?
the abilty to plan and control the content
What do you dislike about the product?
expensive--too expensive to add more users
What problems is the product solving and how is that benefiting you?
Problem: need to plan content months in advance. Solution: Sprout Social
Time-Saving Tool for Social Management
What do you like best about the product?
I find Sprout Social invaluable for efficiently managing our social media activities, particularly for scheduling posts and consolidating our social community management in one place. This integration enables seamless management of all social accounts across multiple brands, providing ease and saving substantial time. The platform's capability to facilitate scheduling across various brand accounts and channels, and to engage with comments directly, makes my social media management tasks considerably streamlined. The fact that everything I need is consolidated in a single platform contributes significantly to this efficiency. Additionally, setting up Sprout Social was super easy, which greatly facilitated our transition as we previously did not use any dedicated social media management tool. The ease of integration with other tools, such as our DAM Bynder, further enhances the value Sprout Social brings to our operations.
What do you dislike about the product?
I find the aspect of paying influencers challenging when using Sprout Social.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to save time on social media by scheduling posts, managing communities, and reporting performance, all from one platform.
Decent Tool with an overly clunky and poorly laid out UI
What do you like best about the product?
I find the custom report creation tool in Sprout Social to be particularly valuable. It allows me to personally customize and create campaign-specific search queries more effectively than the discovery page. This feature enhances my campaign research efforts by providing me with the ability to tailor reports to meet my specific needs, facilitating a more targeted approach to metric tracking. The tool unfailingly supports my influencer campaign research by helping me derive detailed insights and recommendations, which are crucial for successful partnership decisions.
What do you dislike about the product?
I dislike the recent UI update on Sprout Social. The discovery page used to be much more user-friendly and clear when it came to filtering search results. Now, it's cluttered with annoying, oversimplified pop-ups that offer very limited filtering options. The search bar feels clunky and overly busy, which is quite frustrating. I strongly prefer the old UI. Also, while the initial onboarding of the system was straightforward and easy, the current state makes new attempts at using the service feel messy and is an overall significant step backward in usability.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for influencer campaign research and metric tracking, benefiting from its ability to filter and provide viable influencer partnerships. The custom report tool enhances my research capabilities with personalized and specific search queries.
Efficient Social Media Management with Minor API Documentation Hiccups
What do you like best about the product?
I find Sprout Social incredibly easy to use, which makes my workflow much more efficient. Its support for all major social media platforms is particularly beneficial, as it allows me to manage multiple accounts seamlessly without juggling between different tools. I also appreciate how effectively it tracks average reply times, which helps in monitoring and improving our customer service performance. Furthermore, Sprout Social enables me to gauge how our customers feel about us by pulling data for reporting purposes, which is invaluable for creating data-driven strategies and improving engagement.
What do you dislike about the product?
I use the APIs and I think the documentation could be improved. It took me quite a while to figure them out as not all of the fields or attributes are included in the documentation.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to pull data for reporting, gauge customer sentiment, and track reply times effectively, all while supporting major social media platforms.
Ease of Use
What do you like best about the product?
The ease of posts and scheduling visibility.
What do you dislike about the product?
The reporting can be a little bit more robust. We reply on the reporting too for metrics on social for a governance view, so it'd be good to build that out more.
What problems is the product solving and how is that benefiting you?
The problem Sprouts Social solved is being able to see metrics accurately. From the reports, we are able to have meaningful discussions on strategy and improve on our social presence.
Streamlined Social Media Management with Sprout Social
What do you like best about the product?
I love how Sprout Social allows me to schedule and monitor social media activities all in one place, which immensely streamlines my work process. The platform’s capability to handle comments and manage spam effectively stands out to me as a significant advantage, making the process of engaging with the audience much smoother and more efficient. Switching from Hootsuite, Sprout Social provides a much more advanced and robust solution for social media monitoring, which was lacking before. Moreover, its very easy initial setup made the transition smooth and hassle-free, which is a huge plus. Overall, my experience with Sprout Social has been fantastic, as reflected in my likelihood of recommending it with a high rating of 10 out of 10.
What do you dislike about the product?
I would appreciate if Sprout Social could automatically hide spam and bot comments/messages. This feature would enhance the platform's efficiency in handling unwanted content, allowing for a more streamlined user experience.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to consolidate social media monitoring and scheduling, solving issues of using multiple platforms. It streamlines managing comments and spam, improving time management and ensuring I don't lose reviews or questions.
Outstanding Support and Powerful Social Media Tools
What do you like best about the product?
The customer service is fantastic. They are extremely helpful and always willing to lend a hand. Their social media management system is great and their influencer software is amazing.
What do you dislike about the product?
There are a few features when it comes to setting up automated rules that I would like to see incorporated and there are some other things that are not entirely Sprout's fault, but the social platforms themselves.
What problems is the product solving and how is that benefiting you?
Being a social team of one is a nightmare, but Sprout allows me to accomplish a lot as one person.
Effortless Social Media Management with Room for Improvement
What do you like best about the product?
I love using Sprout Social because it significantly enhances our team’s capability to draft and schedule social media posts seamlessly. The platform simplifies the process of reviewing and planning ahead, making it easier and more efficient for our small marketing and communications team. Sprout Social's scheduling functionality is invaluable, allowing for posts to go live at optimal times for maximum engagement. I find the analytics feature particularly beneficial, as it provides detailed insights into post and account activity that we can readily share with our board of directors, ensuring informed decision-making. Additionally, the ease of having team members review and schedule posts contributes to an effective collaborative workflow. The simplicity in its initial setup allowed us to get started quickly without any hurdles, which was incredibly convenient. I also appreciate the utility of Sprout Social's mobile app, especially for managing Instagram posts, which supports our flexibility in content management.
What do you dislike about the product?
Occasionally there are outages or issues with posting to certain platforms or issues with links or images showing up correctly. This is sometimes due to issues directly with the social media accounts.
What problems is the product solving and how is that benefiting you?
Sprout Social simplifies drafting, reviewing, and scheduling social media posts, enhancing team collaboration. It facilitates analytics sharing with our board, optimizes post timing for better engagement, and automates posting, making small team management efficient.
Effortless Social Media Management with Stellar Support
What do you like best about the product?
I find Sprout Social incredibly easy to use, which is a significant advantage for managing a large number of social media accounts seamlessly. Its usability is especially beneficial for our distributed team, facilitating seamless collaboration and communication across different geographical locations. The responsiveness of Sprout Social is impressive and contributes positively to our workflow. I appreciate the excellent integration with Canva and the employee advocacy tool, enhancing our ability to manage and promote content effectively. My long-term satisfaction with Sprout Social spans over 15 years across various companies, showcasing its reliability and effectiveness, as I have been a dedicated user since its beta phase. The initial setup of Sprout Social is very straightforward, saving time and resources. My high regard for the platform is reflected in my willingness to rate it 10 out of 10 for recommendations to others.
What do you dislike about the product?
I find it limiting that there are no self-service options for adding new users and seats.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage 70+ social media handles, measure success, and facilitate global team collaboration. It's easy to use, integrates well with Canva, and the employee advocacy tool enhances our outreach.
Great for Basic Influencer Metrics, Needs Robust Features
What do you like best about the product?
I really appreciate Sprout Social's user-friendly interface, especially when it comes to viewing influencer campaign metrics. The platform makes it incredibly easy for me to see total metrics of posts, views, and engagements. This intuitive access to data is invaluable for efficiently tracking and reporting influencer content performance, making my work in influencer marketing much more streamlined and manageable.
What do you dislike about the product?
I find Sprout Social lacking in its ability to build more detailed campaigns with multiple influencers across various platforms. It needs to offer a wider array of deliverables and provide robust monitoring and tracking capabilities. Additionally, I miss having influencer-specific benchmarks and the ability to analyze results against these benchmarks effectively.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me track and report influencer content easily with a user-friendly interface and allows viewing of total post metrics, views, and engagements.
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