Sprout Social
Sprout SocialReviews from AWS customer
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Sprout is user friendly and easy to learn for new social media users.
What do you like best about the product?
I like that it is user friendly. The layout of the pages we use is very clear.
What do you dislike about the product?
For what we use, I wish it showed up on our Facebook calendar when we schedule things.
What problems is the product solving and how is that benefiting you?
Our company uses several pages for Facebook. It helps us with time management and spread articles and videos at a faster rate without posting things individually.
Reliable, intuitive and consistent
What do you like best about the product?
Sprout not only looks great, but is simple to use whilst providing advanced analytical information & a reliable publishing process. As someone who has tried many other platforms as a social media manager, honestly nothing compares! The customer service is also great, with the account manager being super helpful and knowledable, and the customer service querey team also being speedy and responsive.
What do you dislike about the product?
There is little that I don't like about Sprout, with only really minor features e.g. not being able to change captions when posting the same thing across different platforms being things I don't like.
What problems is the product solving and how is that benefiting you?
It helps me organise publishing efficiently, and gives me an accurate and consistent source for analytics that I use to create reports for my team and for clients. It's clean, obvious and it's so easy to filter specific dates. A real bonus is being able to see progress and compare with previous dates and periods.
Good Product for social media management
What do you like best about the product?
The ease and user experience is great -- functionalities have a wide range from community management, to support and social listening.
What do you dislike about the product?
The price can be costly and support can be burdensome
What problems is the product solving and how is that benefiting you?
Reporting on social in one place and community posting
Big Sprout Social fan!
What do you like best about the product?
The user experience is incredibly intuitive and beautifully designed. All the right bells and whistles are there for a social media manager to be effective, and their customer support is top notch.
What do you dislike about the product?
The only limitations I've ever had are based on API issues with the platforms themselves, not Sprout. They are always ahead of the game compared to other tools.
What problems is the product solving and how is that benefiting you?
Sprout Social is our all-in social media tool for reporting, publishing, and listening.
Good experience
What do you like best about the product?
Scheduling tags that automate reporting categories, social listening and inbox threads
What do you dislike about the product?
Sometimes schedule posts fail, TikTok ads manager isn't able to be added, the action rate doesn't include in platform engagement, instagram stories can't add copy on the image, can't add a thumbnail image for TikTok
What problems is the product solving and how is that benefiting you?
Automating reporting , listening and multi platform scheduling
Great tool to simplify all your social media in one place
What do you like best about the product?
The scheduling aspects and analytic tool
What do you dislike about the product?
I wish that it was not so expensive. But it is great.
What problems is the product solving and how is that benefiting you?
scheduling
Awesome Experience
What do you like best about the product?
I love this tool, because the reports let me know the impact my socials networks reached, and also We can plan good campaigns to get good engagement.
What do you dislike about the product?
Sometimes the website is slow, I don't lknow is my internet, but most of the time is a great experience using this tool.
What problems is the product solving and how is that benefiting you?
Sprout Social helped me to take the control all of my social media.
Robust analytics and extremely scalable platform
What do you like best about the product?
The analytics are very robust and overall so simple to navigate. Love that you can separate paid vs. organic performance as well as compare from one time period to another. The granularity of Smart Inbox is very helpful for community managers who oversee multiple accounts across multiple brands/products as you can break messages down by message type, platform, source and tags. Customer support always responds in a timely manner and provides thorough step by step instructions/details to deliver seamless resolution. Also love that you can search messages in Smart Inbox and posts in reporting by keyword.
What do you dislike about the product?
As granular as the analytics/reporting feature is, it is frustrating that you cannot view profile performance for organic only. I understand this is likely a limitation at the platform/API level, but I wish there was better reporting for organic.
What problems is the product solving and how is that benefiting you?
The reporting/analytics helps us tell the story in terms of what content our audience is interested in most which is key for any brand that has a social media presence. You have to understand what resonates and what doesn't. Social media is about the end user. The content that THEY want to consume. Not what the brand thinks or wants to share.
Great features to keep social on autopilot
What do you like best about the product?
I love the RSS integration and scheduling queue and optimization based on engagement times. This has been key on setting improved engagement over the last quarter since we've switched over.
What do you dislike about the product?
I wish it was easier to add social profiles. Threads has been difficult to add. When will BlueSky be available?
What problems is the product solving and how is that benefiting you?
It solves scheduling for engagement and adding content from aligned newsrooms as they publish. It keeps our feed content rich.
The onboarding and customer service deserve a gold star, A+
What do you like best about the product?
I haven't had a lot of time to dig into everything, but the onboarding was very comprehensive and helpful. Some of the other services we use email us constantly (to the point of excessiveness), but sprout, social has been great about the frequency of their communication.
What do you dislike about the product?
I have been having trouble with my login and password, but that might have something to do with the fact that we purchased the service for one user. But I work from my home computer and the office one, and I think being signed on in both was causing issues.
What problems is the product solving and how is that benefiting you?
I work for a small business, and i'm the first in-house marketing person they have ever had. Getting them on board with the value of social media has been a struggle. Since everybody that works here is very analytical. The analytics and clear and concise, social media reports have been very helpful improving to my boss, that what we're doing is effective.
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