Sprout Social
Sprout SocialReviews from AWS customer
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Great platform, easy to use!
What do you like best about the product?
I like the layout of the platform, it's easy and intuitive. The tags are the best feature, the customer support is quick and helpful, it was easy to set most of my accounts up and get going straight away.
What do you dislike about the product?
They are missing a feature to publish to multiple platforms at once but edit the text for each platform in the publish tool. There are also very small limits on the social listening tool which I wasn't made aware of when signing up.
What problems is the product solving and how is that benefiting you?
The reporting with tags is reducing the time it takes me to create my internal board reports meaning I have a lot more time to focus on my other tasks when that presentation is due each month.
Does a decent job, reporting could be improved
What do you like best about the product?
I love the calendar view for publishing, and they regularly email relevant & helpful content for social marketers.
What do you dislike about the product?
The reporting is too basic and doesn't offer enough filter customisation. If you manage multiple orgs on the same channel, the calendar view doesn't give you enough visibility to see at a glance org the post is assigned to.
What problems is the product solving and how is that benefiting you?
Scheduling content in one central place, giving team full visibility over content schedule for the month, and providing reporting & insights into performance.
Somewhat tedious and unnecessary
What do you like best about the product?
Sprout is an efficient portal to store universally needed files across our various news stations
What do you dislike about the product?
Sprout is one of numerous services we use to transfer and send content. It is a program to use, but with multiple others already in service it doesn't seem necessary
What problems is the product solving and how is that benefiting you?
Sprout allows for easy and efficient transferring of content to other stations and minimizes the hoops one has to jump through to get that done
Has everything I need for social media management
What do you like best about the product?
The ability to get overview reports with all brands on one page. This has made to easier to explain to clients the progress of their brands online.
What do you dislike about the product?
The mobile app has a long learning curve and this makes it difficult to use and to get my teammates to use.
What problems is the product solving and how is that benefiting you?
The ability to do competitor analysis saves me the trouble of going to the platforms and manually searching what the competitors are doing.
Very user friendly
What do you like best about the product?
Easy to view images and videos, all information is chronological.
What do you dislike about the product?
Not found anything so far where I can give anything negative!
What problems is the product solving and how is that benefiting you?
The AI summery is fantastic, it takes all the information and formats it into a clear paragraph which I can log with minimal amendments
Simple yet powerful
What do you like best about the product?
The service's core features are easy to use, and there is a depth of analytical tools that allow for deep dives into platform metrics without much heavy lifting
What do you dislike about the product?
The cost and difficulties tagging some accounts on LinkedIn
What problems is the product solving and how is that benefiting you?
It makes posting to multiple accounts, scheduling properly, and doing basic analytics very easy.
Convenient Social monitoring Solution
What do you like best about the product?
Sprout social makes it easy for me to see all my company's social posts and user replies in one place. The interface and filtering options make it easy to sort by specific social channels and reply, tag, mark for review ( as needed). I like being able to hide comments /ban users directly from the Sprout dashboard, which helps save time and ensure only appropriate comments are visible.
What do you dislike about the product?
We receive a lot of replies in Spanish and while Sprout Social does have a translate feature, it requires me to manually click "translate to En-US" for each message - which isn't as convenient as it could be. Automatically translating reviews to the preferred language would be a great solution.
Also, the Macros / Automated Rules features are helpful for some use-cases but do not give the option to create automated actions/replies based on rule sets.
Ex: If a user replies to a Post and simply @someone and leaves no written text, there's no way for me to automatically tag/mark those as completed.
If someone asks "How much does it cost?" or "how Does It work?," there's no way to automatically reply to that post using a macro / asset library.
If someone uses profanity, I can create an automated rule to tag it / mark it as completed, but there's no option for me to ban user or delete the message off a social platform.
Lastly, there's no ability to add words/phrases to automated rules from the Smart Inbox/messages. I have to copy the desired text from a message, jump into settings and update the rule each time I want to add another word/phrase.
Also, the Macros / Automated Rules features are helpful for some use-cases but do not give the option to create automated actions/replies based on rule sets.
Ex: If a user replies to a Post and simply @someone and leaves no written text, there's no way for me to automatically tag/mark those as completed.
If someone asks "How much does it cost?" or "how Does It work?," there's no way to automatically reply to that post using a macro / asset library.
If someone uses profanity, I can create an automated rule to tag it / mark it as completed, but there's no option for me to ban user or delete the message off a social platform.
Lastly, there's no ability to add words/phrases to automated rules from the Smart Inbox/messages. I have to copy the desired text from a message, jump into settings and update the rule each time I want to add another word/phrase.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy to display and reply to all our social platform posts and comments in one, easy to manage workspace. It also makes it easy to report on our social messaging responses and tagging to better understand what types of responses we are getting to our social media posts.
Easy, Simple to Use Social Tool
What do you like best about the product?
The ease and features available in scheduling make Sprout one of my favorite social tools I've used as a marketer. Approval flows are easy and allow for direct, simple feedback throughout the chain which speeds up the scheduling process for both myself and those approving. The initial implementation and onboarding process was very smooth as well. Although I have not used it, customer support appears to be ample and instantaneous. I look forward to building more reports and diving into the analytical features.
What do you dislike about the product?
A few things are missing, such as the ability to monitor competitors through LinkedIn, an important platform for us as a B2B company. Currently, Sprout only allows us to track via Instagram or Facebook, which limits our landscape understanding.
What problems is the product solving and how is that benefiting you?
- Scheduling Social Media Posts
- Understanding optimal post times
- Bulk scheduling
- Reporting
- Competitor Insights
- Campaign Tracking
- Understanding optimal post times
- Bulk scheduling
- Reporting
- Competitor Insights
- Campaign Tracking
Easy to use Social Media Tool
What do you like best about the product?
I like the customized reporting that this tool allows you to do. There are so many options for reporting and frequency for how you get those reports.
What do you dislike about the product?
The user interface seems a little dated. I would like more ease of access to tools and better navigation tools.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me schedule and coordinate content in bulk through this tool. It is also allowing me to create custom reports to share with other teams.
Platform Ease
What do you like best about the product?
Its a very simple platform to use and leverage for your team.
What do you dislike about the product?
Customer service is always on PTO or not available to help. I have been waiting for a month to hear back with constant reassurance they will get back to me but never do.
What problems is the product solving and how is that benefiting you?
Helps in scheduling and reporting on performance.
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