Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,583 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy to Use, Accessible
What do you like best about the product?
I love the 'best times' feature that allows me to simply pick the times that would be post for posting for my specific audience. It removes the need for me to measure when most users are most likely to come across the post. I also appreciate the ability to view how it would look after posting (the right-hand side).
What do you dislike about the product?
I wish I were able to tag LinkedIn accounts that I'm not following, and tag accounts on any platform in an easier way without having to know the exact username of the account I'd like to tag. I also wish you could change the metadata for a link posted to X the way you can do so for Facebook and LinkedIn (changing the thumbnail).
What problems is the product solving and how is that benefiting you?
It makes all social media platforms accessible from one place rather than having to log into each one, write a new post for each, format images and tags for each differently - when instead, I'm able to do all of that in one go, saving time from my other work responsibilities. It also allows me to connect with industry experts or readers who leave comments on our posts.
Schnucks User Review
What do you like best about the product?
I like that it brings all the social media streams to one platform.
What do you dislike about the product?
Currently that the link to Zendesk does not allow for answering from Zendesk back to Sprout once a ticket has been created.
What problems is the product solving and how is that benefiting you?
Allowing for us to get the customer feed back from other means than just calls and emails.
10/10 Recommend to Every Social Manager
What do you like best about the product?
I've used Sprout for 5+ years now, and it's always been my favorite. I appreciate the easy UX and in-depth reporting features. It helps us spot trends and metrics in ways native tools cannot. I always recommend no matter agency or in-house.
What do you dislike about the product?
Sometimes, you can upload things natively that you can't on Sprout. That's occasionally annoying
What problems is the product solving and how is that benefiting you?
Sprout helps us seamlessly plan, schedule and publish content on a daily basis. I LOVE the reporting features, especially the tags. It makes a tedious tasks a million times easier.
Excellent Software
What do you like best about the product?
Reporting and scheduling are both excellent
What do you dislike about the product?
The optimal timing seems to be incorrect or else the suggested timing is skewed by multiple networks. If there was a way to schedule the same post at the optimal time across each network that would be great.
What problems is the product solving and how is that benefiting you?
simplifying the posting process across multiple networks and providing a single dashboard for social performance
It has been helpful but there are some missing features
What do you like best about the product?
I like collaborating with people on scheduled posts and the ability to post on all the platforms i need at once. Stats are nice to see across all platforms. Customer support is quick.
What do you dislike about the product?
The collab feature limits to only 3 people. The import quality of video is only 1080. The limit for photos is 10 where IG is 20 now and facebook is much more than that. It has also failed to post a few times now and that has been very inconvenient. The ease of use is slightly lacking. There are some terms that are geared towards trained social media managers that self taught people like myself will have some issues. customer support definitely wants to get the initial sale they called me a lot and the sales rep even found me on linked in to get my phone number which was a little bit much. i still signed up because i needed the service but the onboarding was odd to say the least. note i am an employee not the ownere so I had to wait to sign up until i got payment info from my employer
What problems is the product solving and how is that benefiting you?
Scheduling posts with a collaborator
Review of Sprout Social
What do you like best about the product?
Very user friendly. The analytical components are incredible and are what really sold me.
What do you dislike about the product?
IT can be a little overwhelming at first because they are so many utilities.
What problems is the product solving and how is that benefiting you?
Sprout is helping us measuere the impactfulness of our socialmedia marketing in a way that other content managers cannot.
User-Friendly and Worth the Price
What do you like best about the product?
Having everything in one place to post and reply to comments and messages has been a game changer. Our socials are getting more attention now simply due to the ease of publishing and responding all in one place. The customer service has been great so far. As a newer customer, I hope they maintain this level of service because we would love to become a long-term customer.
What do you dislike about the product?
Not that it's Sprout's fault, but I would really love if more features, especially for ads, were available and not restricted by Facebook, YouTube, Google, etc.
What problems is the product solving and how is that benefiting you?
Saves much time on posting to several platforms/responding to users. It's also a great tool for reporting across several platforms.
Great tool but room for improvement
What do you like best about the product?
I like how easy it is to shorten links, add image alt text, tag, and schedule posts.
What do you dislike about the product?
The "listening" feature doesn't work for LinkedIn, which is our most used platform.
What problems is the product solving and how is that benefiting you?
Makes it so that no password sharing is required and posts can be scheduled easily
Sprout Social has provided insights that have helped guided our marketing strategy.
What do you like best about the product?
I like how Sprout is essentially a one stop shop. We're able to meet our social media scheduling and listening needs as well as integrate our customer service strategy. It has helped streamline many processes for us.
What do you dislike about the product?
Sprout does provide connectivity to many social accounts. As we are growing and getting bigger it is becoming limiting in the number of accounts we can connect to. Especially with the social listening, I wish there was room for more categories, keywords, etc. to track at one time.
What problems is the product solving and how is that benefiting you?
Sprout is providing detailed data on our organic social strategy. The social listening tool is also helping us get ahead of what people are saying and pass feedback along to the appropriate teams internally, as well as help us work with individuals who are already sharing about us.
very user friendly
What do you like best about the product?
I think the platform is very easy to navigate. it makes scheduling social media posts very efficient.
What do you dislike about the product?
there isn't really anything that I can think of that I don't like.
What problems is the product solving and how is that benefiting you?
It makes scheduling multiple social media post across different platforms easier. It also saves me a ton of time.
showing 1,861 - 1,870