Sprout Social
Sprout SocialReviews from AWS customer
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Solid. Supportive. Sprout.
What do you like best about the product?
I have used Sprout Social since 2017 when I first started working in Social Media Marketing. It's always been a solid platform that is very user-friendly. I love being able to see all the comments/messages from all the pages I manage in one feed. I also enjoy the publishing calendar and how easy it is to edit and move things around as necessary. When it comes to reporting, it's nice to be able to download a pdf and csv for my respective leaders who prefer one over the other. Whenever I have needed to reach out for assistance, a representative from Sprout has always been professional and supportive. I usually get my questions answered quickly. Sprout has a been a solid part of my daily work for several years now and I highly recommend their platform for anyone working in social media.
What do you dislike about the product?
What I dislike about Sprout Social is the plans and seat configuration. It was quite pricy to get 2 seats, but luckily, Sprout was willing to work with my nonprofit organization to make something work! Additionally, there have been feature requests I have submitted with my last few jobs, and I'm always met with the "we'll pass along to our product development team". This is a hospitable response, but as someone who works in social media and engages with customers, guests, and followers - I, too, have used a form of this response for things that will never lead anywhere. Would love to see some of the feature requests submitted in the years past be actually considered. Thanks!
What problems is the product solving and how is that benefiting you?
It's helping us monitor engagement across all of our pages, and allows us to measure our content.
An easy way to get all the social stats I need
What do you like best about the product?
It gives me all the stats I need for multiple clients in one place and I can switch between platforms easily
What do you dislike about the product?
Sometimes the data seems to be questionable
What problems is the product solving and how is that benefiting you?
Gives me all the data in one spot
Sprout Social has helped us achieve our goals
What do you like best about the product?
With the help of Sprout Social, we have been able to shorten our response time from over a week to approximately 1 day. It has also allowed us to achieve our content goals for making it simple to post across multiple networks and accounts at the same time.
What do you dislike about the product?
We've struggled some with getting automation up and running. We're hoping for some solutions soon.
What problems is the product solving and how is that benefiting you?
Sprout has helped us respond to all incoming social interactions in one place instead of managing multiple accounts in each platform, saving us time and effort. Our team has been able to proactively collaborate with each other and our agency in Sprout, which is helpful in social content creation.
SproutSocial, our solution to our social media management needs!
What do you like best about the product?
Sprout Social is GREAT at analytics. We recently reviewed all major social media management tools out there, and we decided to keep Sprout because no other tool offered the same functionality and UX as sprout.
What do you dislike about the product?
Sprout's Social Listening tool leaves something to be desired, but their team is so optimistic about it that they decided to throw in one listening topic for our plan renewal. That is a wonderful thing that they're so open to it.
What problems is the product solving and how is that benefiting you?
We own a lot of brands, so it is great to organize and set everything up by brand with Sprout Social. It's a wonderful and effective way to manage all of our tools. Also, when it comes to Social Media Analytics, it is excellent. We currently have the advanced plan with premium and I get to build our own reports for primary stakeholders, and it's wonderful and user-friendly.
Content Creator Review
What do you like best about the product?
- Showing best times for posting
- Analytics of top performing content
- Engagement Metrics
- Analytics of top performing content
- Engagement Metrics
What do you dislike about the product?
- Accounts get disconnected all the time and it's so hard to add them back on
- The side bar is complicated - hard to navigate to what I want
- The side bar is complicated - hard to navigate to what I want
What problems is the product solving and how is that benefiting you?
- Finding best times to post
- Finding best performing posts among multiple pages
- Finding best performing posts among multiple pages
Great for community management
What do you like best about the product?
I can easily categorize comments on our socials & see trends, patterns.
What do you dislike about the product?
sometimes the sentiment tags are not accurate
What problems is the product solving and how is that benefiting you?
gauging overall sentiment around products, launches, campaigns
Consistent and Easy to Use
What do you like best about the product?
Our organization has used Sprout Social for 11 years. It has remained consistent, while still being up to date with current social trends. It is extremely user friendly and has helped us grow our following over the years.
What do you dislike about the product?
The increase in price over the years has been a bit difficult for a small nonprofit.
What problems is the product solving and how is that benefiting you?
Sprout lets us schedule across multiple platforms. It has provided a one stop shop to review and manage our platforms.
Easy, intuitive and responsive.
What do you like best about the product?
Being able to schedule out posts weeks or even months ahead of time and finding the best time(s) to schedule those posts.
What do you dislike about the product?
I think the cost is a little inhibiting for some and we miss some posts mentioning us across social media platforms.
What problems is the product solving and how is that benefiting you?
It has helped us make sure we have a robust social media strategy and allows us to find/fill in gaps as needed.
Sprout Social Has Greatly Helped Us Grow Our Organic Social Presence
What do you like best about the product?
The reporting for all of our organic platforms. We see what works, how our engagement has changed, all in a streamlined report that is easy for the team to see. The publishing tool is also great, it's very easy to schedule the same content across all of platforms, as far in advanced as we need to.
What do you dislike about the product?
There's not much that I dislike. I wish I could invite collaborators on Facebook posts, like we can for Instagram.
What problems is the product solving and how is that benefiting you?
How time consuming it was to publish the same content across all of our 5+ platforms. It also solves the same problem but in regards to reports for our organic content.
Sprout Social User for 2 Years
What do you like best about the product?
Sprout Social has kept our team organized, and their scheduling content to our social platforms has been seamless. We use it on a regular basis, and rely heavily on it for our content to be released in a timed manner.
What do you dislike about the product?
Sometimes, scheduled content will fail to post or the social media platform becomes disconnected. We are particular about content being released at a scheduled and everything is planned in advance. We do not always have the same moment time as a team to login and re-schedule the same day/moment post.
What problems is the product solving and how is that benefiting you?
N/A
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