Sprout Social
Sprout SocialReviews from AWS customer
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Sprouts reporting is head and shoulders above the rest
What do you like best about the product?
The reporting that Sprout offers is head and shoulders from other social media platforms I have used
What do you dislike about the product?
The price per user is the only thing I dislike
What problems is the product solving and how is that benefiting you?
Posting to multiple platforms easily
Well-rounded solution for social posts and customer satisfaction management
What do you like best about the product?
Sprout Social is able to connect with several social media sites/platforms without issues once the permissions have been set up - more than other platforms we have used in the past. We have also used the bulk publishing tool extensivel, with great results. Moreover, the review reports have provided great insight to manage customer satisfaction and increasing incentives for our in-store associates.
What do you dislike about the product?
It has a tendency to get some profiles disconnected here and there. It seems the profiles are tethered to the person who added them. Changes in the organization might cause some profiles to get disconnected once a superadmin is removed. Fortunately, all admins are always notified when it happens.
What problems is the product solving and how is that benefiting you?
We needed a social media management tool that allowed us to streamline the process of posting and collecting reviews from different platforms. Before using Sprout, it had been difficult to have a one-stop software to handle everything, especially since we can't have so many users administrating our social accounts directly. Moreover, customer sentiment is extremely important to us because it also allows us to create CSAT scores for our stores, therefore contributing to fairly incentivize our associates.
Very interactive and user friendly!
What do you like best about the product?
Bulk scheduling, targeting countries for audience. So easy to use and makes content scheduling a breeze. Their customer service support is always attentive and responds quick. All our platforms integrate seamlessly.
What do you dislike about the product?
Not able to delete instagram posts from Sprout like you can with Facebook
What problems is the product solving and how is that benefiting you?
Bulk scheduling and targeting audiences in different countries.
Sprout Social use for Higher Education
What do you like best about the product?
The reassurance and confidence in the system - useful features like AI alt text are a time saver, the suggested posting times reassure me that my content will meet the audience at the best times and system is easy to use.
What do you dislike about the product?
Implementing further features can come at quite a premium cost.
What problems is the product solving and how is that benefiting you?
Scheduling content, reporting on content, dealing with user interactions.
Review for Sprout Social
What do you like best about the product?
The ease of scheduling posts and monitoring crisis.
What do you dislike about the product?
The account limit - we have multiple clients and it would be nice to have unlimited accounts without extra fees.
What problems is the product solving and how is that benefiting you?
Helping us a great deal with social listening.
Useful tool but wish it did more
What do you like best about the product?
I like the tagging system that I can build out
What do you dislike about the product?
I wish that I could use the search tool to find things in captions or titles/words embedded on videos
What problems is the product solving and how is that benefiting you?
We love tagging and tracking things over multiple years. We also like the scheduling tool.
Helpful for multi channel social support
What do you like best about the product?
Sprout Social does a great job of streamlining social channels. It's helpful that the team doesn't have to log into multiple social channels every time we want to monitor our social presence.
What do you dislike about the product?
A specific user type for CS agents would be helpful. It can be tough for users to navigate messages or comments that need action. The CS team doesn't need to have access to view performance or other metrics.
What problems is the product solving and how is that benefiting you?
Our team is small and has a limited amount of time to monitor social channels, but we do want to monitor daily. Sprout Social makes it easy for agents to access our social channels and reply to concerns or comments directly from the app.
Sprout Makes IT So Easy To Seamlessly Manage All Social Media Platforms Centrally!
What do you like best about the product?
I really like how easy Sprout makes to integrate Social Media platforms with its built in integrations.
What do you dislike about the product?
While, I feel like Sprout largely meets my expectations, I would say I dislike the fact that the process can be a bit involved when it comes to integrating lesser known platform for which Sprout has not built a native integration plugin.
What problems is the product solving and how is that benefiting you?
Sprout allows us to both centrally manage our social media platform and centrally engage with followers.
Helpful tool for managing social media
What do you like best about the product?
Sprout has been a great tool for managing our multiple social media accounts! We especially find value in the custom tagging feature to measure results for certain campaigns.
What do you dislike about the product?
The preview feature when you are scheduling a post isn't always exactly how it will look when it publishes but you can see it after you schedule it.
What problems is the product solving and how is that benefiting you?
Sprout provides us with the ease to schedule out multiple posts to multiple platforms and also have access to robust analytics about our campaigns.
I love Sprout!
What do you like best about the product?
I have used Sprout for years. The best part has been scheduling social posts in advance and finding analytics easily.
What do you dislike about the product?
I honestly don't have any downsides to using Sprout.
What problems is the product solving and how is that benefiting you?
Sprout helps me schedule various posts at once, months in advance. It also helps me track analytics easily overal, per account and per post.
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