Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social streamlines our daily social media tasks and team workflows.
What do you like best about the product?
I like how easy Sprout Social is to use and how seamlessly it integrates with other teams, especially for customer support. We rely on it daily, and having all social platforms in one place makes our workflow much more efficient.
What do you dislike about the product?
There are noticeable delays in receiving messages, which can affect response times. I also wish there was a way to apply the macro tool in bulk to save time when managing repetitive tasks.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us centralize all our social media platforms, making it easier to manage content, monitor engagement, and respond to customer inquiries efficiently. It also improves collaboration across teams, especially with customer support, by allowing seamless communication and task assignment. This saves us time, reduces manual work, and ensures a consistent brand presence across channels.
All in one social management platform
What do you like best about the product?
The smart inbox, publishing tools and case manager. The application is very user friendly and easy to quickly implement.
We use this application daily.
We use this application daily.
What do you dislike about the product?
The reporting is not as accurate as what we can pull from the native platforms.
It's frustrating that some social platforms only have reporting and not smart inbox and vice versa
It's not great that we don't have a customer success manager anymore.
It's frustrating that some social platforms only have reporting and not smart inbox and vice versa
It's not great that we don't have a customer success manager anymore.
What problems is the product solving and how is that benefiting you?
With the Smart Inbox it helps us stay on top of all the message across multiple platforms.
Sprout Social Review
What do you like best about the product?
It is a great community management tool. It is helpful with responding to messages and comments that users leave. It is a great tool to tag messages as well to monitor trending topics and brand sentiment. Scheduling content to post is also fairly straightforward and easy to navigate as well.
What do you dislike about the product?
I wish the requirement to reconnect social profiles didn't occur as often. It can be a hassle to reconnect log in and verification codes, especially with a large team who is involved with social. Also from an analytical standpoint, seeing how content performed is slightly skewed as I don't think Sprout collects data from media boosted content, rather only organic insights?
What problems is the product solving and how is that benefiting you?
It is helping us assist customers with product needs, and it is also helping us listen to and evaluate social content performance.
The most comprehensive tool of its kind
What do you like best about the product?
Sprout Social has more features packed into one tool than any other software of its kind that I have come across. It allows for easy cross-posting, UTM tracking and in-depth analytics, all of which are presented as simply and intuitively as possible.
What do you dislike about the product?
The main dashboard is a little overwhelming, lots of icons and menus, and I probably only use about 20% of what is on there. I've had a few issues with failed posts, particularly on vacation, which is frustrating. Also it currently lacks Bluesky integration, though I know they're working on that. Customer support was changed from one-to-one calls with an account manager to a suite of online FAQs.
What problems is the product solving and how is that benefiting you?
The ability to look at traffic across all channels has saved us so much time, as has the SproutLink function, which means we don't have to use Linktree anymore. The analytics function has also saved time scraping data from the individual channels, and allows us to present reports in a simpole and aesthetically pleasing way for other stakeholders.
Long time user - it's the best of the best!
What do you like best about the product?
I love that Sprout is constantly working to stay ahead of the curb and offer new features. Their chat support is always so reliable and great about following up. Sprout's tools are easy to use and train new team members on.
What do you dislike about the product?
At this time, there isn't much! I do wish that the lower tiers had a bit more customization for reports, but understand why that is not the case!
What problems is the product solving and how is that benefiting you?
Scheduling, reporting, photo editing, publishing. It definitely streamlines our processes and allows us to be a bit more hands off because we trust that Sprout will get our content posted.
The best tool around, 80% of the time.
What do you like best about the product?
I really love how easy it is to schedule posts, get my reports, and stay connected via my mobile app. Out of all of the apps I've used, sprout is the easiest tool that functions well for being an in-house social media manager. It has been super easy to implement in our company and is something that I use every single day.
What do you dislike about the product?
Sprout is extremely expensive for a platform that really only works well for in-house managers. I've used sprout in the past for agencies and I don't find that it's worth it, especially with other platforms that are out there who give you more. I also feel like I have a lot of reporting issues when it comes to sprout, their data never aligns with what Meta would be telling me. And I know that some of this is meta's fault but there have been times where sprout can't help me with collecting some missing data, or explaining difference in data that changes. Their team is pretty helpful but I also feel like they're doing what they can in their limitations.
What problems is the product solving and how is that benefiting you?
Sprout is really helping our reporting, we're able to efficiently track how our posts are doing, how our profiles are doing, and how we can further improve our content. It's been super to schedule posts through sprout but with some limitations I find that I don't use Sprout enough to schedule our posts. For example, we're only allowed to schedule 10 photos for Instagram, when natively I can post 20, or I can only collaborate with 3 users in sprout but on Instagram it's 5. And I know some of this is limitation with Instagram, but I don't feel like sprout really shares that with their customers. I would love to know that these are features that you guys are actively working on with Meta to deliver to us. It's like when Instagram announces these updates, you guys need to update us about your status in receiving these updates on Sprout end and that you are actively working to provide for us.
So many powerful tools, so little time.
What do you like best about the product?
I love seeing all of my scheduled posts across all the platforms in one place and the robust reporting tools are imperative to justifying my job! Their customer service chat is so helpful and prompt. I know I'm talking to a real human.
What do you dislike about the product?
The challenges for a one person marketing team are justifying the cost for all the extras that could be more beneficial to our social output.
What problems is the product solving and how is that benefiting you?
As a one person marketing team, Sprout Social makes all the pieces of the social marketing puzzle work fast and seamlessly. I love the new integration with Canva!
Easy, functional, thorough
What do you like best about the product?
It's incredibly easy to use Sprout for scheduling social posts for our organization. With the use of the calendar link feature, I am able to share our social schedule with all employees through the link feature. All of the features make my workflow super easy.
What do you dislike about the product?
There isn't much I dislike, if anything, there are more features than what I need, so there are a lot of features that tend to go unused for me.
What problems is the product solving and how is that benefiting you?
It consolidates all of our inboxes into one place, making my job much easier.
Sprout is great
What do you like best about the product?
Sprout is crucial in my job day-to-day as a global social media manager. It allows me to schedule posts across time zones, networks, and to plan out our content well in advance. The support team is always there if you need it, and anyone I have ever had a conversation with is fantastic and eager to help if they can. It's easy to use, and makes my job so much easier.
What do you dislike about the product?
Sometimes, Sprout can be a clunky. It's optimized for the more common social media networks (like TikTok and Instagram), and not so much for LinkedIn, which as a B2B company, is our focus. The features are getting better, for sure, but it's been slow to catch up.
What problems is the product solving and how is that benefiting you?
Sprout helps me schedule, plan, and track our social media content and results across multiple networks. It saves me tons of time compiling information, feedback, and statistics.
Sprout Makes it Easy to Organize and Schedule Social Media Posts
What do you like best about the product?
Sprout Social makes it so easy to schedule and see my social media posts so I can keep track of my campaigns and pacing. I love how it is so easy to change up post schedules if needed as well.
What do you dislike about the product?
I do wish the ability to post to Facebook groups was still there. I use these for communicating with parents of our online school and the ability to post in multiple groups would be so very helpful.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of time management for me. Being able to go to one central place to schedule out posts for our social media channels saves so much time over having to go into each one and post.
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