Sprout Social
Sprout SocialReviews from AWS customer
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Lots of features from basic to more advanced
What do you like best about the product?
You can use Sprout Social on a basic level and still benefit from features that help you organize ideas, automatically schedule posts, and run simple metrics on post performances from different platforms like FB, Insta, X. The reports are easy to pull and data can be looked at in different ways. Also, Sprout Link in Bio makes it easy to add a link.
What do you dislike about the product?
When I'm making a copy of a post to use on a different platform (copying Insta post to use for FB or X), it automatically removes any link I had in the Sprout Link in Bio field, forcing me to find, copy and paste the link again for FB and X post.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage our social media posts on different platforms and allows us to easily analyze performance through the user-friendly metrics tools. The charts are often presentation-ready as well. We are a small team and looking for efficiencies everywhere so Sprout Social helps us optimize our time.
Sprout Social? A big YES.
What do you like best about the product?
I use this application everyday, so I can confidently say this is so user-friendly interface, it produces comprehensive reports and analytics -- and shoutout to the Sprout Social team, they are great at quick responses, helpful articles, and always looking for ways to upgrade, improve, and make Sprout the best to use.
What do you dislike about the product?
No free plan and is overall considered pretty expensive for small businesses and individuals.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage the multiple platforms, profiles, and brands that I work on for my full-time job -- being able to focus more of my time on creating copy and design is so incredible! The automated reporting is such a breeze too.
Pleasent experience when everything works correctly.
What do you like best about the product?
The ability to see most popular times for scheduling.
What do you dislike about the product?
Lack of emojis - not up to date with recent updates. Sometimes posts don't schedule when I set them to. Profiles get disconnected more than I would like them to.
What problems is the product solving and how is that benefiting you?
Posting on multiple platforms at once, giving analytics to posts.
Rock solid.
What do you like best about the product?
Sprout Social is user friendly. Yay!!!!!
What do you dislike about the product?
Publishing problems are a big issue to me
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to track data that I can bring to my client to show success. It also allows me to update my strategy based on the data I see.
I've Been With Sprout Social Since The Beginning
What do you like best about the product?
I like how easy it is to use and the vast amount of information and tools that Sprout Social has to offer. From scheduling content, to responding to comments, reviews, to reporting, it has everything I need to run a successful business. I also have to give their customer service a nod because it's exceptional.
What do you dislike about the product?
It has alot of things that I don't know how to use, which isn't a downside I guess, but It has alot more than I actually use.
What problems is the product solving and how is that benefiting you?
Scheduling social media posts is the main problem it solves and being able to respond to comments, DMS all in one place for all platforms is invaluable.
Checks all the boxes
What do you like best about the product?
The interface is very well laid out and easy to navigate.
What do you dislike about the product?
The base cost tends to feel a bit on the high side and you must pay more to unlock a lot of features that, for other scheduling platforms, are included.
What problems is the product solving and how is that benefiting you?
Sprout social checks all the boxes for what you are looking for in a social media scheduling platform. They've kept up with changes, for the most part, such as adding AI writing enhancement. Reporting is robust, though has become less reliable since recent API changes from Meta, but that's I presume that's on Meta's end. Some features for customizing reporting does require a subscription upgrade, but the basic option seems to get the job done if you are copying analytics to another document. The calendar feature works well - much easier to deal with than Meta's. I appreciate that I can dragn and drop a scheduled post to another date. Things that could make me consider another option would be bulk loading and assets storage requiring an upgraded package.
Sprout Social Review - Analyst perspective
What do you like best about the product?
UX is pretty. Social listening reports are simple but detailed.
What do you dislike about the product?
I don't love the custom dashboards. Visualizations are somewhat limited and would like to see easier label based reporting.
What problems is the product solving and how is that benefiting you?
Content reporting and Analytics. Brand social listening
My favorite social media tool
What do you like best about the product?
Sprout Social creates their product with social pros in mind - they're always adding new features to make our work lives easier. Some examples include - AI assist for adding alt text to photos and scheduling to multiple platforms at once (and being able to modify the caption, creative, and schedule date/time per platform).
Their customer service is great - they're very responsive and every interaction I've had with Support has been pleasant and productive.
Their customer service is great - they're very responsive and every interaction I've had with Support has been pleasant and productive.
What do you dislike about the product?
I find the listening functionality to be less robust than other listening tools.
What problems is the product solving and how is that benefiting you?
Sprout keeps us organized - our team manages 25 social media accounts and being able to see and manage them all in one place is really important for us to be able to do our jobs effectively.
I believe Sprout elevates our org's social media presence
What do you like best about the product?
I like all of the out-of-the-box features, that always have new updates added, like AI assist features.
What do you dislike about the product?
I wish there was more options to customize the experience. For example, My org does not leverage the Organzational Roles Sprout has. I have to create my own instead of being able to edit the Org Roles. I cant even delete them which is also annoying.
What problems is the product solving and how is that benefiting you?
Combining multiple platforms into one, saving us money and time.
Sophisticated Social Media Management Platform
What do you like best about the product?
I like that the admin experience is easy-to-use and sophisticated. I'm able to easily provide analytics to shareholders and to plan content across our social channels.
What do you dislike about the product?
The customer support could be better. While they are responsive and the engineers do implement changes to the platform based on user requests, there is somewhat of a revolving door of customer success managers and they aren't super proactive. They are highly open to feedback, though!
What problems is the product solving and how is that benefiting you?
Sprout helps my lean team and me stay organized across multiple platforms for a business with 3,400 employees. It helps me easily report analytics to various stakeholders.
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