Sprout Social
Sprout SocialReviews from AWS customer
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Effortless Content Scheduling and Analytics, but Approval Workflow Needs Improvement
What do you like best about the product?
Sprout makes it extremely easy to upload and plan content for multiple social media accounts! Analytics are extremely easy to access, download, and understand! This is huge when presenting to clients.
What do you dislike about the product?
The approval workflow has been frustrating on my end, personally. I don't like how if an external approver is using their work email, they don't always get access to the submitted social posts to approve. I also don't love how the analytics are different across platform. If there are follower analytics for one platform, there should be follower analytics for all.
What problems is the product solving and how is that benefiting you?
I have 9 different client accounts that I manage social media for. Sprout makes it extremely easy to streamline scheduling and keeping track of what I'm posting and when.
Easy to Use, Reliable Social Media Solution
What do you like best about the product?
I really like how easy it is to use and navigate Sprout Social, which makes managing social media platforms smooth and efficient. The approval path process is particularly useful for maintaining quality assurance as it ensures that every post image and copy goes through a final review before publication. I appreciate the reliability of the platform; we haven't experienced any technical glitches that disrupted our workflow. The analytics provided by Sprout Social are also very easy to understand; they allow us to compile important metrics quickly and easily across different channels, which is invaluable for creating executive-level reports. Transitioning from Hootsuite, I found Sprout Social to be far more user-friendly. Its initial setup was seamless; all we had to do was connect our social media channels, and we were ready to start using the platform. This ease and efficiency make Sprout Social a tool I highly recommend.
What do you dislike about the product?
I find the requirement for manual mobile publishing inconvenient, as it increases the chances of missing notifications and leads to delays or missed publishing of content. Additionally, I wish Sprout Social could fully integrate with major social media channels to eliminate the need for manual publishing entirely.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts, optimize timings, and analyze cross-channel results. The approval path ensures quality, and the user-friendly analytics streamline reporting. This enhances our social media management efficiency and decision-making.
All in one platform makes for a seamless end user experience
What do you like best about the product?
This platform is user-friendly and offers a wide range of features, from planning and publishing to customer care, reporting, and influencer management. It's convenient to have all these tools available in one place, as not every platform provides such comprehensive functionality. I also appreciate the ability to create separate team environments in Sprout, which helps organize different business units into their own swim lanes.
What do you dislike about the product?
When exporting posts, the results are often messy, with duplicate rows containing the same data. Cleaning up this data can be time-consuming and makes the process more difficult for my reporting team. I would appreciate an option to filter and export only published data, rather than including deleted data from a page.
What problems is the product solving and how is that benefiting you?
Having all my clients' global reporting consolidated in one place makes it much easier for me to review and analyze the data. I do wish the platform offered paid Instagram data just as it does for Facebook, but I understand that this limitation is due to API restrictions.
Revolutionized Our Data Access with Smart Inbox and Listening Features
What do you like best about the product?
Sprout has been phenomenal for us to get access to a new set of data that we wouldn't have the ability to tap into before. The ability to have all the data in csv's in the smart inbox and listening topics have been a game changer.
What do you dislike about the product?
I think the API integration process could be refined for business orgs. It's already very well documented, but I believe having a streamlined process setup to help organizations onboard this data into their data lakes could be amazing!
What problems is the product solving and how is that benefiting you?
Helps us analyze how people are talking about our company. Being in the fintech space, things move so quickly. Sprout helps us stay on top of it all. The amount of features loaded into the tool is phenomenal too. Always feels like they have so much covered.
Sprout review
What do you like best about the product?
The most valuable feature is the one that allows you to customize each post according to the social network where it is scheduled for publication. I also highly appreciate the option to schedule the first comment.
What do you dislike about the product?
The current absence of an option to set cover images for Reels is a limitation. It would be beneficial to have this functionality added as well.
What problems is the product solving and how is that benefiting you?
It allows us to publish multiple posts on multiple channels all at once and to keep track of each channel’s development
Centralized Social Management, But Pricey
What do you like best about the product?
I like Sprout Social for its ease of use, which makes managing multiple social media accounts feel almost effortless. The centralization of data and management through Sprout Social is something I highly value, as it streamlines my workflow and helps me keep everything organized in one platform. Additionally, the initial setup was easy, which made onboarding a smooth experience. I also appreciate the more robust features of Sprout Social, which were one of the main reasons for switching from Buffer, allowing for an expanded functionality that supports my needs better.
What do you dislike about the product?
The cost of Sprout Social is high.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for centralizing data and managing multiple social media accounts efficiently, enhancing ease of use and reporting capabilities.
Streamlined Social Media Management with Room for Improvement
What do you like best about the product?
I appreciate how streamlined and unified Sprout Social is. The platform excels at combining crucial features such as scheduling, analytics, managing comments and messages, and reporting into a single, cohesive interface. This integration significantly reduces the time I spend on reporting tasks; what used to take hours now only takes five minutes, and I can easily send reports to clients. Managing scheduling is seamless even when handling around eight accounts simultaneously, which helps ensure that I stay on track and that everything gets posted as planned. The feature that provides optimal posting times is particularly beneficial, further enhancing organization and efficiency. Additionally, the initial setup of Sprout Social was super easy, thanks to the dedicated support team that helps new users get started, alongside an excellent UX that makes the platform easy to navigate.
What do you dislike about the product?
I wish I could schedule stories to both Instagram and Facebook at the same time, as well as add stickers for engagement. It would make it way easier since right now I'm doing it manually. On top of a large number of accounts, things can get lost, so having it all planned out ahead of time would be amazing with the CTA/engagement stickers items on there. Overall, the platform is great but it is expensive for smaller scale companies.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for streamlined social media management, benefiting from pre-planning posts, analytics, scheduling, and efficient reporting, saving hours on tasks.
User-Friendly and Insightful for Managing Multiple Brands
What do you like best about the product?
I appreciate how user-friendly and client-oriented this platform is, especially when it comes to managing content and handling multiple brand accounts. It also offers valuable insights, making the overall experience much more efficient.
Their client services team is also incredible. Our client success team member, Haley, has been incredible to work with.
Implementation into our client process was pretty simple and seamless unlike other platforms we've tried.
We use it daily. I never worry about missing a post or someone not seeing something.
Their client services team is also incredible. Our client success team member, Haley, has been incredible to work with.
Implementation into our client process was pretty simple and seamless unlike other platforms we've tried.
We use it daily. I never worry about missing a post or someone not seeing something.
What do you dislike about the product?
In my opinion, the client review and approval process, as well as the collaboration features, would benefit from an update that introduces a more organized content review and feedback cycle. It would be much more efficient if all posts awaiting review and approval could be viewed together, rather than requiring users to click on each individual link. Aside from this, I find Sprout to be a top-tier platform.
What problems is the product solving and how is that benefiting you?
Having all our client information centralized in one place has been fantastic. We've tried other management platforms before, but Sprout stands out as the best, and our clients appreciate it as well. As a small agency, streamlining our workflow was a top priority, and Sprout has made the client experience much simpler by eliminating the need for multiple logins or tools for social media management. The platform’s built-in internal workflow for feedback and review is a feature we haven’t found in any other tools we’ve used. Overall, Sprout has made managing multiple brand accounts much less stressful and has integrated smoothly into our processes.
Quick, Simple, and Effective for Customer Service
What do you like best about the product?
I find Sprout Social quick and easy to use, which I particularly like. The intuitive handling saves me time, and the user-friendliness is generally fine. Additionally, I appreciate the AI tool from Sprout Social, which I find particularly valuable for customer service. The initial setup of Sprout Social was very easy, which made my experience even more positive. Overall, I would recommend Sprout Social to a friend or colleague with a full 10 on a scale of 1 to 10.
What do you dislike about the product?
I have to ask the AI tool specific questions.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to efficiently handle customer complaints. It is quick and easy to use, especially valuable in our customer service thanks to the AI tool.
Strong Partnership and Expertise, But Account Support Extremely Lacking
What do you like best about the product?
- Our team knows it inside and out
- We trust that they have the best relationships with the social networks
- They seek to partner with us to increase our value to our clients
- It mostly has all of the features we need to be successful and they are open to our recommendations for things that they don't have
- We trust that they have the best relationships with the social networks
- They seek to partner with us to increase our value to our clients
- It mostly has all of the features we need to be successful and they are open to our recommendations for things that they don't have
What do you dislike about the product?
The turnover with our contacts has been insane. I complained about it a year ago and we've since had 4 this year, plus new people in every other area of contact. And every time a new person comes on, they expect to have a full "intro" to our business and goals. We just keep starting from scratch and I have zero faith or interest in onboarding a new person to Sprout for them.
I also really don't like that every person I'm talking to is in their bedroom. It feels so unprofessional and reaffirms my perception that this person is temporary and just feels like a call center instead of someone deeply committed to our business, industry and even to Sprout. The response time and number of out of office responses, especially days Sprout is just officially off that aren't normal closures is also frustrating.
Our only complaint up until the last 2 years of the above has always been that our team seems to know more about Sprout than anyone they're working on with at support.
I also really don't like that every person I'm talking to is in their bedroom. It feels so unprofessional and reaffirms my perception that this person is temporary and just feels like a call center instead of someone deeply committed to our business, industry and even to Sprout. The response time and number of out of office responses, especially days Sprout is just officially off that aren't normal closures is also frustrating.
Our only complaint up until the last 2 years of the above has always been that our team seems to know more about Sprout than anyone they're working on with at support.
What problems is the product solving and how is that benefiting you?
It provides collaboration, efficiency, reporting, deep listening and the ability to confidently publish, monitor, report and engage on behalf of our social clients.
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