Sprout Social
Sprout SocialReviews from AWS customer
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Love at first click!
What do you like best about the product?
I would say the best part is the ease of use, customer support, and how well the system runs.
What do you dislike about the product?
I don't have any current issues. The system runs well. Support is on top of any issues we did have. And I'm even faster on Sprout than Khoros.
What problems is the product solving and how is that benefiting you?
We have no current issues
AMAZING!!
What do you like best about the product?
Sprout Social has completely transformed the way we manage our social media. The platform is intuitive, the analytics are insightful, and scheduling posts has never been easier. Our team feels more connected, efficient, and confident in our social strategy.
What do you dislike about the product?
The listening section is a bit difficult to understand and follow.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the challenge of managing multiple social media accounts in one place. It streamlines scheduling, monitoring, and engagement, and provides clear analytics that help us understand what’s working.
Sprout Social Experience for B2B Social Management
What do you like best about the product?
When I look at our overall marketing budget, Sprout Social is one of the best investments we make in terms of money spent and value delivered. We use Sprout for social media management, and the platform is intuitive and reliable, and the reporting features are robust and easy to use. I use the tool daily and couldn't imagine not having it as part of my daily workflows.
What do you dislike about the product?
Would like to see more emphasis on LinkedIn features, as for many B2B companies, that is our most important social channel.
What problems is the product solving and how is that benefiting you?
As someone who manages multiple social channels for multiple brands, having the Sprout platform consolidate all activity is extremely beneficial.
Sprout streamlines organization operations
What do you like best about the product?
Sprout has become one of the most valuable tools our organization has adopted over the past year. With a small team, we've found that Sprout allows us to schedule many of our digital media posts in advance during quieter periods. This, in turn, frees up our time when we enter our busier seasons. We've also found the platform easy to learn and straightforward to teach to others on our team. Sprout allows us to see what posts across several of our social media platforms are scheduled. This has in turn made it easier for us to plan ahead. We use this tool almost daily.
What do you dislike about the product?
There are so many capabilities that Sprout offers & I just haven't had the chance to explore them. I'd loved to participate in webinars and see what tools are out there that benefit our organization & improve efficiency.
What problems is the product solving and how is that benefiting you?
We have a very small staff of 2. Sprout allows us to schedule many of our posts in advance which frees up our time when things start to ramp up. Previously, we were posting on our social accounts day of. Being able to schedule them keeps us in track with our calendar and saves us time & worry.
Easy tu ose - would recommend
What do you like best about the product?
the reports and performance data, the easy use of the content planner
What do you dislike about the product?
The mobile app. It's really difficult to create posts with tags (hashtags or people tagging)
What problems is the product solving and how is that benefiting you?
they help knowing which posts perform best so that we can optimize our content strategy
Strong but Expensive for What You Get
What do you like best about the product?
Sprout Social is a powerful publisher and social listening tool. Compared to other platforms, there is superior functionality in both of these areas.
What do you dislike about the product?
The analytics side of Sprout Social leaves a lot to be desired. Reps were not able to assist in terms of meaningfully dividing paid and organic results, making reporting so muddled it's almost useless. Additionally, with social media advancing into the importance of trending audio, shoppable posts (TikTok) and other modern features, we don't use Sprout as often.
What problems is the product solving and how is that benefiting you?
Sprout Social provides a powerful solution for social listening. We're able to handle our customer service primarily through the platform, which is a time saver.
Lifesaver for Multiple Businesses
What do you like best about the product?
I am currently the social media manager for Fifty West Brewery in Cincinnati. When I began, I had limited experience with social media, but Sprout Social made it easy for me to learn the ropes across all our platforms, whether I was using mobile or desktop. Since I started, we've expanded to several new locations, and switching between accounts to post or respond has remained straightforward, clean, and efficient.
What do you dislike about the product?
The price may be somewhat steep, but I believe it's justified for businesses aiming for success.
What problems is the product solving and how is that benefiting you?
Sprout makes it possible for me, as the only person handling social media at our company, to manage multiple platforms efficiently and respond to messages within our one-hour goal. I can oversee our account that's two hours away as well as the one just across the street from my office, all within the same five minutes, without missing any messages or questions. This means our customers receive answers and updates more quickly, which helps our business generate revenue.
Social Media Marketing Manager
What do you like best about the product?
I appreciate the scheduling features and advanced analytics reporting.
What do you dislike about the product?
I wish you could change the visual reporting. For example, pie charts vs line graphs.
What problems is the product solving and how is that benefiting you?
Sprout allows quick acces to analytics reporting and the ability to schedule various types of content quickly.
Sprout Makes Social Easier!
What do you like best about the product?
Our team uses Sprout in a multitude of ways from scheduling posts, tagging content to organize and track campaigns, to compiling our social metrics. It's easy to set up all our posts, and having the preview of the post for each platform is key. Additionally, having Sprout integrated with each platform reduces hours of pulling metric reports from each platform. We can easily see what posts are performing well & compare/contrast to update our posting strategy.
What do you dislike about the product?
Tagging people in the captions can be frustrating - sometimes it will link, and other times, we have to go back into posted content to edit and make sure tags are correct. The feature is clunky. We also miss the ability to pull social data from personal LinkedIn accounts - we often check on key stakeholders in the company for their results.
What problems is the product solving and how is that benefiting you?
Sprout allows me to pull all our social metrics easily, without having to log into each separate platform. The use of tagging content by campaign and other tags also allows us to see how certain marketing pushes are going
LOVE Sprout! My fav social media tool
What do you like best about the product?
The Sprout team is WONDERFUL. I also love how easy the platform is to use compared to other competitors I've used. Customer support is incredible.
What do you dislike about the product?
I with I could schedule Instagram Stories on desktop vs. downloading the Sprout mobile app
What problems is the product solving and how is that benefiting you?
Team is quick to help and always available. I also love the chat functionality for any quick questions.
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