Sprout Social
Sprout SocialReviews from AWS customer
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Efficient Social Media Management with Easy Setup
What do you like best about the product?
I love using Sprout Social for my role as a Digital Communications Officer, particularly because it helps me share posts and report on our social media numbers efficiently. One of the standout features for me is the tagging capability, which allows me to categorize posts effectively when reporting. This is particularly beneficial for tracking and analyzing our community posts. Additionally, the ease of initial setup made possible by the comprehensive tutorials provided by Sprout Social is another aspect I appreciate. My positive experience with these features combined with the overall functionality of the software makes me highly recommend it to others.
What do you dislike about the product?
I think you could improve on the mobile app interface and tagging other organizations on specific social media platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to efficiently share posts and report on social media metrics, leveraging its tagging feature for better categorization and analysis.
Simplifies Multi-Platform Posting with Ease
What do you like best about the product?
I like the ease of creating posts to multiple sites, which is incredibly beneficial for managing our apartment community's social media presence. This feature allows me to efficiently schedule social media posts ahead of time, ensuring consistent and timely updates across platforms like Facebook and Instagram. The ability to create posts for multiple social media channels simultaneously not only saves time but also maximizes our online reach. Additionally, the visibility feature is a standout aspect as it provides a comprehensive calendar view, showing both the days we have posted and the open days available for new posts. This calendar view facilitates better planning and content strategy, making it easier to maintain an organized posting schedule. I also found the initial setup of Sprout Social to be really easy, which contributes to a smooth onboarding experience for new users.
What do you dislike about the product?
I think the small view of the post on the calendar is problematic. The preview screen is small for people with bad vision.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts ahead of time, making it easy to create and manage social media content across multiple platforms with a helpful calendar view.
Effortless Social Media Management with Outstanding Support
What do you like best about the product?
Sprout Social is straightforward to use, making it simple to post content and schedule updates on the platform. Integrating it into our daily workflow was a smooth process, and we now rely on it every day. The ability to manage unlimited social media profiles is especially valuable, as our clients frequently change their profile limits and update their processes. Additionally, reaching out to the billing and customer support teams is easy, and they are always available to answer our questions.
What do you dislike about the product?
I can't find anything I dislike about Sprout. The integrations are straightforward and work seamlessly.
What problems is the product solving and how is that benefiting you?
Sprout Social addresses the challenges of managing social media by offering a user-friendly interface that simplifies posting content and scheduling updates. The platform also makes it easy to incorporate new tools into daily routines, thanks to a seamless integration process that allows users to depend on it consistently. Additionally, Sprout Social removes the restriction of handling only a limited number of accounts by enabling users to manage unlimited social media profiles. This feature is especially helpful for those whose clients often adjust their profile limits or update their workflows. Lastly, the platform resolves issues with inaccessible support by providing billing and customer service teams that are readily available and responsive to any questions.
Effortless Multi-Platform Planning Made Simple
What do you like best about the product?
It is super helpful to be able to plan my month ahead using the same post for two different social platforms.
What do you dislike about the product?
One issue I have is that we can't organize our uploaded media by themes or assign names to them.
What problems is the product solving and how is that benefiting you?
Organizing posts can be chaotic and Sprout Social helps with this.
Effortless Multi-Platform Posting for Multiple Stores
What do you like best about the product?
I like to be able to post content on multiple platforms for multiple stores at once
What do you dislike about the product?
I can't post stories for Instagram and Facebook. Only Instagram. Also, can't use story features like you can when you post from your phone on IG.
What problems is the product solving and how is that benefiting you?
The reporting does a great job for my executive briefs each quarter. It provides the stats I need for my reporting.
Seamless Multi-Location Management and Outstanding Support
What do you like best about the product?
Sprout Social allows us to effectively support our 500+ local stores through posting content to each of their profiles in a seamless way. It also lets us stay on top of industry conversation to stay ahead of trends and issues that allow us to protect the brand. The team has also been a great support through frequent touchpoints and training opportunities.
What do you dislike about the product?
The cost may be an inhibitor for some organizations to join the platform, and there could also be more seats for users without having to pay extra out of pocket, especially for larger organizations that require multiple accounts and teams.
What problems is the product solving and how is that benefiting you?
Sprout allows us to post to our 500+ local store accounts with ease and manage our corporate accounts and track performance, with ease.
All-in-One Social Media Powerhouse
What do you like best about the product?
I really appreciate that with Sprout Social, I can manage everything related to social media in one centralized platform, which greatly enhances my workflow efficiency. The feature that stands out the most for me is the capability to view and manage inboxes, schedule posts with the calendar, and utilize Sprout Link, which provides a seamless experience in handling click-through data and insights. The competitor benchmarking within Sprout Social is another aspect I value; it allows me to gauge my social media performance against others in the industry effectively. Additionally, the reporting tools are incredibly useful, offering comprehensive data and insights that help drive strategic decisions for our social media campaigns. Setting up Sprout Social was quite easy for me, especially since I have prior experience with the platform, making the onboarding process smooth. Overall, the features and tools Sprout Social offers empower me to streamline our social media management effortlessly.
What do you dislike about the product?
I think there could be more of a step-by-step guide on how to set up profiles within Sprout Social.
What problems is the product solving and how is that benefiting you?
I find Sprout Social organizes, streamlines, and enhances reporting for social media management, allowing me to manage everything in one place with tools like the inbox, calendar, and competitor benchmarking.
Effortless to Use and Understand
What do you like best about the product?
It's easy to understand. I can navigate what I need fairly easily.
What do you dislike about the product?
It can be glitchy with small things. For example, when I try to tag people from LinkedIn, often times they don't show up.
What problems is the product solving and how is that benefiting you?
Sprout is helping me track growth and which posts do better than others.
Great for Remote Teams, But Needs Better Photo Editing
What do you like best about the product?
It is great for teams that do not work together in person! We currently have content writers who aren't in our corporate office and the approval cycle is a great way to keep things organized. We are in Sprout every day, so it is important for us to stay organized!
What do you dislike about the product?
Having to log in every single time I go to the site (I know, I know, it is a security thing). I think what needs the most improvement is the ease of use of changing photo sizes and having editing capabilities.
What problems is the product solving and how is that benefiting you?
Having great analytics all in one place and having the ability to get around having to use Meta Biz Suite (IYKYK).
Excellent for Scheduling and Reporting, Especially Competitive Analysis
What do you like best about the product?
Sprout is great for scheduling content and reporting at the post and profile level. The competitor reporting is something that I use often to see how our social performance compares to our direct competitors.
What do you dislike about the product?
There's not much that I dislike about Sprout Social! The only pain points are often API limitations of the social media platform itself. For example, you can't tag photos on LinkedIn posts in Sprout so if we have several accounts to tag we opt to post natively in that platform rather than use Sprout.
What problems is the product solving and how is that benefiting you?
Sprout allows us to look at our social media performance and content all in one central place. It helps us respond to DMs, comments and monitor brand reputation and scan for any potential issues with social listening.
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