Sprout Social
Sprout SocialReviews from AWS customer
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Long Time Customers
What do you like best about the product?
Sprout Social has been an easy, trustworthy tool to help show our clients the benefits of social media
What do you dislike about the product?
Sprout only reaches out when they want to sell you add-ons
What problems is the product solving and how is that benefiting you?
Sprout helps consolidate metrics across platforms into one easy to read report
Many ways to be useful
What do you like best about the product?
The thing I like best about sprout social would be the scheduling feature for posts. this really has cut down my workday and allowed for client approval seamlessly.
What do you dislike about the product?
I wish there was a clearer way to add on google business profile listings that was more streamlined and time efficient.
What problems is the product solving and how is that benefiting you?
We do businesses where we need to create a post across multiple listings for one company and this makes that infinitely easier with their ability to schedule and select multiple profiles at once.
Positive Experience!
What do you like best about the product?
The effectiveness of being able to schedule posts, create content for all of our social media platforms and very user friendly.
What do you dislike about the product?
When tagging other social media accounts on different platforms, it does not allow you to. Getting access to different accounts can be tricky through Facebook and Instagram.
What problems is the product solving and how is that benefiting you?
Adding another account to the backend.
A strong all-around platform & service, but could do with some improvements to customisation
What do you like best about the product?
Sprout streamlines the process of responding to comments & handling conversations across numerous platforms, in a way which brings great efficiency to the team. It also has a range of great reporting features which are helpful for monitoring the success of social campaigns.
What do you dislike about the product?
Sprout is not tailored so well to large accounts, including agencies, who might work across a large number of brands. Information is often segmented, and it can be difficult to review productivity of teams across all brands on Sprout.
What problems is the product solving and how is that benefiting you?
As an agency, we have a large number of clients who we provide Community Management for on a range of platforms, including Facebook, Instagram, X, LinkedIn, Threads, TikTok and WhatsApp. Sprout streamlines things by bringing all of those feeds into one central place and providing simple to use tools for correctly engaging with comments, managing conversations as they move off of social to other platforms, and analysing and reporting on incoming messages in both their sentiment and subject.
Sprout is so easy to use, and the customer service is fantastic!
What do you like best about the product?
The ease of use and the reporting are definitely my favourite part - it's so simple to tag content, and scheduling is super easy. The custom reports are super useful, allowing us to specifically report only on the metrics that matter to us. The customer support is fantastic - the team are always helpful and give us some great ideas to implement.
What do you dislike about the product?
The social listening tool is quite difficult to use - it's a bit clunky and would benefit from being more user-friendly.
What problems is the product solving and how is that benefiting you?
We're a global business, with multiple social media accounts across various markets, so Sprout allows us to streamline our social capabilities and content in one place, while also allowing us to monitor it's effectiveness.
Great but profiles unconnect and long videos are unable to post on Instagram.
What do you like best about the product?
The overview of the stats and the ability to post on all platforms.
What do you dislike about the product?
I dislike the most that the profiles unconnect, sometimes the tag system fails and I can't post longer videos on Instagram (have to do it manually).
What problems is the product solving and how is that benefiting you?
Sprout give me an overview of all the stats and allows me to compare different channels or tags performance.
Very useful when scheduling content on social media
What do you like best about the product?
I love that we can plan ahead any content for the month, once sheduled no need to worry about having to manually post it. it is very easy to reply to comments and also offer customer support on one page.
What do you dislike about the product?
I do not like the fact that when scheduling a post it does not automatically upload.
What problems is the product solving and how is that benefiting you?
it helps to manage all the different social media channels on one page
Sprout Review
What do you like best about the product?
What I appreciate most is the publishing space, which is very well organized and user-friendly.
What do you dislike about the product?
The reports can sometimes be confusing, and the data is occasionally inaccurate due to various bugs. I hope these problems will be resolved in future updates. The Sprout app is also quite difficult to use and frequently has issues with staying logged in. Additionally, finding the publishing reminders within the app is very challenging.
What problems is the product solving and how is that benefiting you?
We are able to connect with our audience effectively through the posts we publish. The listening and reporting tools provide us with valuable insights, which help us understand our audience better. Additionally, the integration between Sprout and Zendesk supports our customer service team, making their work more efficient.
Very intuitive and easy to use with unique features!
What do you like best about the product?
My favorite things about sprout are the optimal times squeduling and the different views with high focus on the monthly one and the easy use. The advocacy addon is an absolute must and its a very useful tool. Overall a pretty good Sofware.
What do you dislike about the product?
I think te reports page could be way better and I really don't like how when someone changes something about the post you're working on it gives an error and you lose all your progress.
What problems is the product solving and how is that benefiting you?
We have a high rate of posts going on all the time. without sprout and its squeduling and aprovall tools , plus the notes feature it would be WAY harder to do this management. The advocacy add on is a very nice plus to keep engagements high.
Social media Lead
What do you like best about the product?
Sprout Social is notable for its extensive feature set that simplifies social media management, which is especially helpful for companies and agencies that oversee several accounts. Here are a few of its most valued features:
What do you dislike about the product?
The amount of data provided is restricted because of the API limitations set by the social media platform.
What problems is the product solving and how is that benefiting you?
By consolidating messages into a single inbox, enhancing team collaboration through task delegation and approval processes, and offering strong analytics for data-driven decision-making, Sprout Social resolves fragmented social media management. Through prompt responses and integration with tools like CRM systems, it improves customer engagement while increasing productivity and optimizing workflows.
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