Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social has been a game-changer for our team’s social media strategy.
What do you like best about the product?
The platform is intuitive, powerful, and packed with features that make scheduling, reporting, and engagement seamless.
What do you dislike about the product?
Wish that the tag reporting would be a little bit more seamless when pulling data
What problems is the product solving and how is that benefiting you?
The ability to schedule posts across multiple channels saves us time and keeps our content consistent. I especially appreciate the use of tags and reporting features which help us track performance, organize campaigns, and pull insights.
Versatile Tool
What do you like best about the product?
We use Sprout Social as part of a college course that incorporates real world clients. Students are getting hands-on experience that will help them in their job search and careers.
What do you dislike about the product?
Since our class turns over every semester, it can sometimes take a bit for new students to get acclimated.
What problems is the product solving and how is that benefiting you?
Our students are solving communication problems for non-profit clients. Students get experience and clients get the support they need.
Sprout Social is a great tool for social scheduling and management
What do you like best about the product?
we use it for scheduling and approving, we like the multiple approval and editing options
What do you dislike about the product?
it is costly and we find we don't always take advantage of all the tools
What problems is the product solving and how is that benefiting you?
scheduling and approvals mainly
Great tools and premise, difficulty with workload
What do you like best about the product?
I like the filters you can use to manage cases.
What do you dislike about the product?
I dislike that fact that when you try to work by date or in a reverse order, when you action a case it then brings you right back to the top of the page.
What problems is the product solving and how is that benefiting you?
It is allowing me to manage and analyse social media prompts from a variety of sources
Sprout - a marketing essential!
What do you like best about the product?
Sprout is such a useful tool we use for marketing our listings. With the market ever changing, Sprout allows us to keep our clients up to date with the latest social posts. We also love that it tells us the peak times to post, ensuring that we are reaching the most people at the most optimal time. Sprout is easy to use, efficient, collaborative, and overall a wonderful tool.
What do you dislike about the product?
I wish it would automatically crop photos depending on the social media platform so I do not have to do to double the work when posting on Facebook and Instagram.
What problems is the product solving and how is that benefiting you?
It allows us to schedule and build out consistent posts to make sure our feed is aesthetic and does well.
Sprout Social
What do you like best about the product?
What I like with sprout social is that you can monitor all of your socials on one platform. You can also utilize (AI) to reword your post or create a catchy post.
What do you dislike about the product?
I would like for Sprout Social to be a little more user friendly when it comes to the layout. It can be very daunting at first.
What problems is the product solving and how is that benefiting you?
Sprout Social helps with managing posts and letting you know when and what time is the best to post.
A great all around software for large teams
What do you like best about the product?
We manage many social media accounts across many users, with different roles and responsibilities. Being able to manage these complexities with ease, and a friendly user interface, is a great feature of Sprout. Customer support from Sprout has always been helpful and responsive.
What do you dislike about the product?
Can be slow to catch up on platform updates, or if something is launched in a timely matter is can be buggy for a while afterwards. Also I wish analytics & listening were more comprehensive without having to upgrade.
What problems is the product solving and how is that benefiting you?
Many people within my company need to use Sprout to manage different accounts across different programs / companies. Having this complexity all housed within Sprout easily is a huge benefit.
Decent Tool with Room to Improve
What do you like best about the product?
It’s pretty easy to use once you get the hang of it, and the implementation wasn’t a headache compared to some other tools I’ve tried. I like that it has a wide range of features all in one place, so I don’t have to bounce between apps. The scheduling and analytics are the features I use most often, and they save me a lot of time since I’m in the app pretty frequently.
What do you dislike about the product?
Sometimes it feels clunky, and accounts randomly deactivating is a huge pain — especially when I’m trying to stay consistent. Customer support can take a while to respond, which makes those glitches even more frustrating. Even though there are lots of features, not all of them integrate smoothly with other tools I use, and that adds extra steps I don’t always have time for.
What problems is the product solving and how is that benefiting you?
Sprout Social helps keep all my accounts organized in one place, which saves me a lot of time. The scheduling tools make it easier to plan content ahead, and the analytics give me quick insights without having to pull data manually. Even with some hiccups, it definitely helps streamline my day-to-day social management and makes posting across multiple platforms way less stressful.
Eases Social Management, Needs More Integrations
What do you like best about the product?
I love the user-friendly nature of Sprout Social, which makes it easy for both tech-savvy team members and clients who are not familiar with social media to use. The reporting capabilities are outstanding and allow us to create visually appealing reports, which is essential for demonstrating value to our clients. I find the content scheduling feature particularly useful as it simplifies the process of managing over 100 user profiles. Additionally, receiving weekly performance emails for client folders saves me time by eliminating the need to individually check each report.
What do you dislike about the product?
{"I find the setup process time-consuming, which was complicated by managing over 125 profiles and adapting to internal adjustments by platforms like Meta.","I'm disappointed by the limited ability for clients to comment directly on the calendar within Sprout Social—this feature is available with certain plans but not feasible for us due to the scale of our client base.","I can't integrate Google Analytics with our Sprout Social package, limiting our ability to combine those reports effectively.","Duplicating a report across client groups or folders is cumbersome because I have to start from scratch for each one, making it inefficient.","I am unable to schedule Facebook stories through Sprout Social, which restricts our scheduling capabilities to Instagram only, forcing us to resort to Meta Business Suite for story scheduling.","The pricing is noticeably on the high side, making it a point of contention and a push to look elsewhere by our higher-ups."}
What problems is the product solving and how is that benefiting you?
I find Sprout Social solves ease of use issues for non-tech savvy clients, simplifies content scheduling, and enhances reporting with visual metrics, improving overall efficiency.
A reliable, robust social media management platform
What do you like best about the product?
I've been using Sprout Social for years, across multiple jobs and now partnering with multiple client accounts. I've used almost every feature from regular content posting to reporting/analytics, social listening, employee advocacy, customer care, etc.
The reporting/ analytics can be a little confusing, as there is a LOT of data available, and it seems like some of the metrics don't always match up in different reports. E.g. it's not always clear if you're looking at organic only, or organic + paid. The solution to this is to set up custom reports and stick with them, to ensure you're making an apples-to-apples comparison.
The onboarding process is good, and I have found that customer service is easy to access. The software isn't cheap but it's a one-stop shop for companies/ orgs looking for a reliable, robust social management platform. I have recommended it to clients/ colleagues in the past and I will continue to do so.
The reporting/ analytics can be a little confusing, as there is a LOT of data available, and it seems like some of the metrics don't always match up in different reports. E.g. it's not always clear if you're looking at organic only, or organic + paid. The solution to this is to set up custom reports and stick with them, to ensure you're making an apples-to-apples comparison.
The onboarding process is good, and I have found that customer service is easy to access. The software isn't cheap but it's a one-stop shop for companies/ orgs looking for a reliable, robust social management platform. I have recommended it to clients/ colleagues in the past and I will continue to do so.
What do you dislike about the product?
You have to have separate emails for each account. This makes it hard for agency partners to access client accounts.
There is so much information in the Reports section, that it can get confusing.
There is so much information in the Reports section, that it can get confusing.
What problems is the product solving and how is that benefiting you?
It's a streamlined, all-in-one tool for all social media management needs, from publishing to report analysis to customer care and social listening.
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