Sprout Social
Sprout SocialReviews from AWS customer
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Easy to use!
What do you like best about the product?
It's very easy to use and allows us to quickly provide reports. This empowers us to adjust strategy in real time and allows us to keep key stakeholders informed.
What do you dislike about the product?
Integrates with a limited selection of platforms.
What problems is the product solving and how is that benefiting you?
We're required to demonstrate the value we add to specific stakeholders and regions. The easy tagging functions allow us to quickly pull reports for this data.
I have been using Sprout Social for four months now and I have been enjoying it.
What do you like best about the product?
Prior to Sprout, I had been using Hootsuite. I feel that I have had more success from a user standpoint with Sprout Social. The professionals at Sprout have also been very helpful in explaining the tools available to me. I love how easy it is to schedule posts at the best time per network and customize each post according to its network. It was an easy transition to use Sprout.
I use it weekly and schedule posts in advance within my role. I do struggle to find the time to adjust the captions per network to post. It takes a while for me to schedule everything I need to, but it is definitely easier than other tools/platforms.
Overall, I really enjoy using Sprout Social and appreciate how much it simplifies my work. Thank you again for inviting me to share feedback—I hope this is useful!
I use it weekly and schedule posts in advance within my role. I do struggle to find the time to adjust the captions per network to post. It takes a while for me to schedule everything I need to, but it is definitely easier than other tools/platforms.
Overall, I really enjoy using Sprout Social and appreciate how much it simplifies my work. Thank you again for inviting me to share feedback—I hope this is useful!
What do you dislike about the product?
I am not a fan of the layout of the report feature. I sometimes find it confusing. I have listed improvements I would like to see happen below:
I really enjoy the “Customize Posts per Network” tool. Occasionally, I’ll accidentally click on the platform name above and it removes the platform from the post. It’s very easy to add back (and I’m grateful the content remains saved!), but it might be helpful if clicking there didn’t remove it in the first place.
Sometimes tagging accounts can be a little tricky. On occasion, the accounts I’m looking for don’t populate or it gets a bit confused.
It would be wonderful if there were options to choose different photo layouts for Facebook posts.
The preview for X sometimes cuts off our username outside the box. It’s not a big issue, but an adjustment here could improve readability.
I really enjoy the “Customize Posts per Network” tool. Occasionally, I’ll accidentally click on the platform name above and it removes the platform from the post. It’s very easy to add back (and I’m grateful the content remains saved!), but it might be helpful if clicking there didn’t remove it in the first place.
Sometimes tagging accounts can be a little tricky. On occasion, the accounts I’m looking for don’t populate or it gets a bit confused.
It would be wonderful if there were options to choose different photo layouts for Facebook posts.
The preview for X sometimes cuts off our username outside the box. It’s not a big issue, but an adjustment here could improve readability.
What problems is the product solving and how is that benefiting you?
I am still such a new user that I do not feel I can answer this properly as of right now.
Sprout Social Feedback
What do you like best about the product?
Central inbox for community management and reporting features.
What do you dislike about the product?
Features sometimes take awhile to roll out to individual user
What problems is the product solving and how is that benefiting you?
Keeping all our inboxes in one spot
Thorough and easy to use!
What do you like best about the product?
Our team loves the posting calendar from start to finish. Easy to use, and makes it easy to schedule and check it off the to-do list!
What do you dislike about the product?
The only downside is it is on the expensive side, but the features are great.
What problems is the product solving and how is that benefiting you?
Scheduling content! Social media is a 24/7 job, so this makes it so we can plan our social calendars and not be on our phones all the time and missing posts.
Great program, very powerful but limited at times
What do you like best about the product?
Sprout makes scheduling posts super easy and fast. It got great analytics and data. I really like the suggested time to post feature.
What do you dislike about the product?
I want an easier way to post across multiple channels at once. For example, if you're going to tag another page on FB but not on Insta or Twitter you have to create multiple post. It would be great if you can do all this on the same page.
I would like more FB ads integrated.
I would like more FB ads integrated.
What problems is the product solving and how is that benefiting you?
Its making manaing scheduling post much easier and faster. It allows me to schedule farther out as well.
You can plan ahead, but not too far ahead...
What do you like best about the product?
The easy reporting and overview is nice. Ability to crosspost over multiple channels while still editing is great.
What do you dislike about the product?
Not able to search for posts/archives via text, unable to repeat posts/content annually on the same date, cannot schedule more than a year in advance, must manually adjust "best time" scheduling every week when it would be better to have it automatically adjust on its own. Posts fail rather than unlink the text if you try to tag an account that can't be tagged.
What problems is the product solving and how is that benefiting you?
Streamlining the social media creation, approval, and posting process.
Sprout Social - good for businesses large and small!
What do you like best about the product?
It may seem so small and obsolete, but my favorite part of Sprout Social is the notes feature. As someone who juggles a lot of tasks within my role, I oftentimes have an idea for a social post, but not enough actual time in the moment to create the post. If I don't write it down somewhere right away, I'll immediately forget about it. With the notes feature, it helps me jot down those thoughts, while also planning out my posts weeks in advance.
What do you dislike about the product?
The tagging feature leaves something to be desired, especially on Facebook. It's definitely improved, but it's very finicky when it comes to actually identifying the account you're trying to tag. It also generates a limited number of accounts, which makes it difficult if you don't know the exact handle or username of the account you're trying to tag.
What problems is the product solving and how is that benefiting you?
Working for an organization with multiple social media pages, Sprout Social helps us immensely with our organization. Having all of our social profiles in one place as well as the ability to view all the posts that are being made is extremely helpful.
Helpful Social Listening Tool
What do you like best about the product?
Sprout makes it easy to see social analytics from different platforms in one place.
What do you dislike about the product?
The price is a bit high for a small team/budget.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me schedule content across various platforms. We then utilize the joint social media analytics to make marketing budget decisions.
Efficient Social Media Posting
What do you like best about the product?
Having all my social media platforms organized in one place is very efficient. I appreciate the drop-down menus, which make it easy to navigate quickly. I also really like the schedule and duplicate buttons, as they help me work faster. Customer service has helped me multiple times which I appreciate. I always get answers to my questions fast!
What do you dislike about the product?
My only complaint is about tagging others in a specific post. When I type the @ symbol, I always have to wait and see if the organization I want to tag actually appears, which can be frustrating.
What problems is the product solving and how is that benefiting you?
I can post content to multiple social media channels efficiently.
Powerful Scheduling with Minor Navigation Hurdles
What do you like best about the product?
I appreciate Sprout Social for its ability to quickly post to multiple platforms simultaneously and schedule posts when needed. This feature significantly boosts efficiency in my work at the news station, where timely social media updates are crucial. Additionally, I find the queuing feature immensely helpful, especially during weekends when there is less content. It allows me to queue national stories as far out as needed, providing flexibility and ensuring consistent updates. The queuing system's ease of use, especially its ability to reorder posts efficiently, adds to improved workflow management. Setting up an account on Sprout Social was straightforward, which made the initial experience smooth, although it took some time to get fully familiar with the site. Overall, these features make my job easier and support timely, strategic content distribution.
What do you dislike about the product?
I think the site can be a little hard to navigate at times. There are just a lot of different sections. When I try to delete an already posted social media post, it takes me a while to figure out how to do it each time. Additionally, when I go to delete a post that went up the same day, the automatic date set is often from a month ago, which adds to the confusion.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to quickly post to multiple platforms and schedule content, which helps manage weekend content efficiently with its easy queuing feature.
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