Sprout Social
Sprout SocialReviews from AWS customer
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Needs upgrades
What do you like best about the product?
Everything is at one place. It makes all of our work easier and faster, except for the tools that aren't available and require us to go directly into the platform which is anti purpose. It's easy to navigate, and the amount of reports is very complete.
What do you dislike about the product?
It lacks multiple important function (for programming especially). Tools like editing, tag, collabs (3 on Sprout, but 5 on Instagram) and absolutely no stickers for programming a story is fustrating.
What problems is the product solving and how is that benefiting you?
Everything is at one place, it helps the team work together.
Key Business Tool!
What do you like best about the product?
Sprout has been great for our agency. It's user friendly and has all the features we need to be successful. It's also great that it's constantly evolving.
What do you dislike about the product?
The two factor verification with the code can be tricky when using the platform with a team.
What problems is the product solving and how is that benefiting you?
We are able to manage multiple social media accounts for various clients all in one place.
Good, but cost is extensive.
What do you like best about the product?
Social publishing and analytics as well as optimal times
What do you dislike about the product?
I dislike that you have to pay extra if you are on standard plan for optimal times. Also overpriced.
What problems is the product solving and how is that benefiting you?
I am able to post at all times all at once and review demographics
Senior Director
What do you like best about the product?
It's user friendly for clients and team members.
What do you dislike about the product?
The issues with reporting and not populating data.
What problems is the product solving and how is that benefiting you?
Reporting data and comp set reporting for clients.
Sprout Works Great for Our Small Business
What do you like best about the product?
What I like best about Sprout Social is that it serves as a one-stop solution for managing and scheduling content across all our clients' social media platforms. It streamlines our workflow by centralizing everything—from publishing and engagement to analytics—into a single, intuitive dashboard. This has significantly improved our efficiency and consistency in delivering social media services. The ability to collaborate as a team and maintain visibility across multiple accounts is a game-changer.
What do you dislike about the product?
One area that could use improvement is the reliability of the API. We've experienced occasional issues where profiles disconnect without any notification, which can disrupt scheduled posts and require manual intervention. Better alerts and more stable integrations would make the platform even more dependable.
What problems is the product solving and how is that benefiting you?
Sprout Social has transformed how we handle social media scheduling. What used to take hours across multiple platforms now takes just minutes. Its centralized dashboard and intuitive tools allow us to manage all our clients' accounts efficiently, freeing up time to focus on strategy and engagement rather than logistics.
Good tool for social media management; customer support is hit or miss
What do you like best about the product?
Sprout Social makes it easy to manage and schedule social media content for multiple clients. The reporting is straightforward and the dashboards are easy to navigate.
What do you dislike about the product?
Our team has reached out to Sprout Social for customer support multiple times, and sometimes it takes days to get a response from someone. We've needed urgent help, and it's impossible to get in touch with them quickly. We expect fast response times when we pay this much for a tool.
What problems is the product solving and how is that benefiting you?
We manage multiple client profiles and need a tool to streamline the entire process. We don't have to log into individual client profiles to manage and post content.
Love Sprout Social
What do you like best about the product?
I love the previews when I am going to schedule posts. Allows me to quickly visualize and make sure there are no broken links in the caption
What do you dislike about the product?
I wish some things were more up-to-date (for example, instagram now allowing 20 images in a carousel, and new cropping dimensions for meta)
What problems is the product solving and how is that benefiting you?
Sprout does a great job of showing me my social schedules and at-a-glance analytics all in one place. I love that I can quickly tap into the calendar and schedule and switch accounts
Happy Customer
What do you like best about the product?
The reporting has been really beneficial for my monthly trends & insights!
What do you dislike about the product?
I wish there were automatically generated response suggestions that matched the brand’s tone and voice.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us streamline social escalation management by centralizing customer messages from multiple platforms into one inbox. Now we can automate categorization, pull sentiment data, and measure response SLAs.
Built for agencies
What do you like best about the product?
Sprout was built with agencies in mind. Its extremely advanced for internal use, but also gives opportunities to bring clients on and earn discounts.
What do you dislike about the product?
It can be very glitchy. The profiles often disconnect and it can be hard to get support.
What problems is the product solving and how is that benefiting you?
Really easy to schedule content and pull reports. I love the customizable reports. It really streamlines things.
I could NOT do my job as a social media marketer without Sprout Social
What do you like best about the product?
Sprout Social helps me stay organized amid the chaos of social media. I really appreciate the listening tool, which allows me to keep up with the latest trends and deliver up-to-date reports to my clients.
What do you dislike about the product?
I don't really have a downside to using Sprout Social. It's super easy to navigate and there is always support when I need it.
What problems is the product solving and how is that benefiting you?
This tool has definitely helped us deliver accurate analytics to our clients through seamless reports that are easy for everyone to understand. Having everything I need in one place saves me so much time.
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